In 2009 Mozy was voted one of the best companies to work for in the state of Utah. I’m pleased to announce that we’ve been recognized again for 2010! The details will be in the December issue of Utah Business Magazine. The following are some of our company values that have helped us get to this point along with a few specific examples of how they’ve been put into action:
- Customers first – Here’s a quote from a recent interaction between our support team and one of our customers:
“I just want to let Mozy know how absolutely fantastic it was to deal with Jessica at your Live Chat center. I am a techno idiot and she was extremely patient and reassuring. She went way above and beyond to help with with my issues. One of my most dreaded tasks (even more than going to the dentist or doctor) is contacting tech support. This is the first time I did so without having a homicidal ideation.”
- Innovation – Check out my last post about innovation as well as the one about our open source projects. We’re working on some great innovative stuff here and promising even more in the pipeline!
- Quality – We use Net Promoter score as one of our indicators for customer satisfaction with our products. When we introduced our Win 2.0 client we saw a material increase in our Net Promoter scores. In addition to the streamlined user interface and faster upload speeds, the overall quality of the release has helped increase our customer satisfaction. Yeah for Mozy Win 2.0! P.S. – Did you know we’re working on a Mac 2.0 release right now too? Stay tuned!
- Teamwork – Since there are a few of us who like to ride bikes at Mozy we made some jerseys and wore them as we rode in this year’s Utah Lake Century Epic Ride (ULCER). We enjoyed that pain so much that a few of us created our own biathlon event this Fall. We rode our bikes from the Mozy office in Pleasant Grove to the Timpooneke trailhead at the base of Mount Timpanogos. We left our bikes with one of our team members while we hiked/ran to the top (11,749 feet) and then ran back down. We then rode our bike up and over the scenic byway called the “Alpine Loop” and back to the office. And there are many other examples of Mozy teamwork both in and out of the office.
The things that make Mozy great in Utah are also present across our other locations in Washington, Ireland, the UK and China. All of this comes together to make Mozy an awesome place to work, and the awesomer the workplace, the awesomer the product gets! If you’re interested in working at Mozy, check out our careers page and send us a resume!