Here at Mozy we pride ourselves on having the best customer support in the industry. Yet another testament to that comes today as Mozy was named a Silver winner in the “Support Department of the Year” category in the Best in Biz Awards 2013 – “the only independent business awards program judged by members of the press and industry analysts.” (Read the official news announcement here.)
In 2013, under the direction of Mozy Director of Global Support Damien O’Halloran – who joined EMC in 1997 – a new mantra to define customer support at Mozy was introduced: make it simple, make it easy, and focus on helping customers find solutions quickly. As a result, we now better support our millions of customers through enhancements to our “knowledge base,” the Mozy “community,” and through Mozy’s personalized “My Support” feature.
As we learned from the judges: This year’s Best in Biz Awards program, focusing on companies based or operating in North America, was the most competitive in its history, with the highest number of awards submissions to date and the most distinguished judging panel yet assembled. More than 500 entries were received this year, from a wide array of public and private companies of all sizes and from a variety of industries and geographic regions in the U.S. and Canada.
Winners of Best in Biz Awards 2013 were determined by an independent panel of 51 judges from top-tier news, business and technology publications, as well as broadcast outlets and analyst firms, such as Bloomberg Businessweek, Chicago Tribune, Computerworld, Crain’s New York Business, CRN, Dallas Morning News, Entrepreneur, eWeek Channel Insider, Fast Company, Financial Times, Fortune, Inc. Magazine, Orange County Register, PC Magazine, San Francisco Chronicle, San Jose Mercury News, USA Today, and many others.
On behalf of everyone involved in Customer Support at Mozy, we’re excited for the good work we’re doing in helping our customers keep their data safe, and we’re excited to win this award!
For a full list of gold, silver and bronze winners in Best in Biz Awards 2013, visit: http://www.bestinbizawards.com/2013-winners.