Blog Archives

Protect your data while you can

No one wants to lose their laptop but, with the best will in the world, mistakes happen. And more of them happen at this time of year than any other.

Lost Laptop

According to new research from Mozy, more items go missing in December than any other month of the year. And 70 per cent of us, the figures show, have lost a data storage device such as a smartphone or laptop.

The research suggested that commuting puts everyone at risk, with 6:00 pm being the peak time of day to lose something and cars and public transport featuring highly on the list of locations where things are mislaid.

For IT managers, that means a flood of requests coming your way for replacement devices. But it’s not just the devices themselves that will be slipping through fingers. Unless it’s properly protected, the data on the devices will be walking out the door with them.

So, if you want to minimise the impact of unintentional loss, make sure that you’re prepared before it happens. It’s easy to insure a laptop but the best insurance for your data is comprehensive backup.

To find out more about how to protect the devices at your company, visit mozy.com/pro.

Or to read more results from Mozy’s research, head over to mozy.com/lost.

Smile! – Until you realize your phone is gone

Family gatherings, catching up with friends, the school holiday performance … there are so many reasons why we take more pictures with our smartphones in the weeks leading up to Christmas.

Group taking picture with phone

But, the memories you’re trying to preserve may not last as long as you’d hoped if your phone doesn’t come home with you at the end of the day.

According to new research from Mozy, Saturday evenings in December is the most dangerous time to lose something, and a smartphone is the most commonly lost item. In fact, 70% of us have lost a gadget such as a smartphone or laptops.

And, if it’s the memories on your phone that you value most, you’re not alone. The majority of people who took part in our survey told us that it was the pictures, contacts and other documents on their phones they missed most.

If you want the peace of mind to snap happy this Christmas, make sure that the stuff on your phone is protected. Sync your phone with the Mozy app and make sure that your laptop is backed up with Mozy. It’s simple, automatic and you can even get a version for free.

To check out Mozy sync and backup, visit mozy.com. Or, for further results from the survey, head over to mozy.com/lost.

Shop ‘til you drop – your smartphone?

Does this schedule sound familiar: Get kids ready for Christmas party and shopping. Coats on. Shoes on. Go to the bathroom? Coats off. Bathroom. Coats on. Lost shoe. Find shoe. Leave house. Go back for forgotten present. Get in car. Out of car. Arrive at friend’s house. Shoes off. Coats off. Swap gifts. Shoes on. Coats on. Leave house. Arrive at shops. Coats on. Coats off. Coats on. Coats off. Call home to check which Lego set you were supposed to get. Call home to check what to get when that one’s sold out. Coats on. Coats off. Drop bag. Juggle bags. Coats on. Wipe noses. Leave shops. Go back for lost coat. Back in car. Arrive home. Collapse!

Tired Shoppers

It’s no wonder that many of us find ourselves missing one or two things – once we get a chance to check. According to new research from Mozy, December is the time of year when most things are lost, and Saturdays are the worst days and that most stuff goes missing – at around 6:00 p.m. as we head home.

And with the top reasons for losing things including “getting carried away,” “carrying too much” and “getting distracted,” it’s understandable how the Christmas season creates a hotbed for loss.

Frustratingly, although hats, gloves and other lower-cost items do feature highly on the list of things that don’t make it home with us, the most commonly lost item is a smartphone. In fact, 70% of us have lost a phone or other electronic gadget.

And, when we do lose our electronic gadget, it’s not just the device itself that we have to say goodbye to. It’s often the pictures, music, contacts and other data that we lose too. The majority of people who took part in Mozy’s survey told us that it was their data they were most upset about when they lost their phone or laptop – not the hardware.

So, before you head out once more into land of lost items, make sure the stuff you care about is protected. You can sync your phone or backup your laptop with Mozy. It’s simple, automatic and you can even do it for free.

To find out more about how to protect your data, visit mozy.com. Or, to get more results from Mozy’s Lost and Found survey, head to mozy.com/lost.

Beware 6:00pm on Saturdays in December!

If you’re out and about this month, keep an eye on your stuff – as December is the most common month for items to go missing. And, more precisely, keep a tight grip at 6:00 p.m. on Saturdays, as that’s the time when people are most vulnerable to loss.

According to our new research, Americans will lose $39 billion worth of items this year – the average person in the U.S. has misplaced nearly $250 worth of possessions in the past 12 months.

Proportion of total number of items lost nationally

Proportion of total items lost - US

It’s most important to keep an eye on your electronics as 70% of people have lost a data device such as a smartphone or laptop. In fact, the smartphone is the item most commonly lost.

Of course, it’s not just the device itself that you may never see again. Photos, documents and all manner of other irreplaceable information can disappear with it. And the majority of people taking part in our survey told us that it was losing their data that upset them far more than losing the device itself.

So, if you’re heading out this Saturday, make sure you’re prepared! Make sure that the stuff on your device doesn’t contain the only copies of your pictures and other data. Sync your phone and backup your laptop – it’s simple to do and it’s free with Mozy if you visit mozy.com/home/free. To find out more about the lost and found items from our research here in the U.S. and around the world, head to mozy.com/lost.

Free Mozy Data Restores Available for Those Affected by Hurricane Sandy

We acknowledge the sensitivities of reaching out to customers at a time like this. In addition to our attempt to reach our U.S. East Coast customers through other means, our reason for communicating in this way is the hope that through word of mouth the message will reach those who still have no access to power.

Mozy is offering free DVD restores for its online backup customers and resellers affected by Hurricane Sandy. The number to call is 1-877-MOZY411 (1-877-669-9411) and the email is restores@mozy.com.

Although Mozy never charges customers or resellers to download their data restores from the web, natural disasters often interrupt Internet access. The alternative method to restoring one’s data involves Mozy creating DVDs and mailing them directly to the customer. Mozy will absorb all DVD restore processing and shipping fees for individuals and businesses impacted by Hurricane Sandy to assist them in getting back up and running as quickly as possible.

More details:

  • This offer applies to Mozy customers residing in the United States of America or Canada.
  • For those affected by Hurricane Sandy, Mozy will pay the full cost of the media restore, including costs of the DVDs, labor, and shipping.
  • The offer is good for restores of up to 100GB of data.
  • The offer is good through December 31, 2012.
  • Mozy reserves the right to decide whether applicants meet the above requirements.

Contact:

Phone: 1-877-MOZY411 (1-877-669-9411)

Email: restores@mozy.com

Mozy Reseller Program Hits Its Stride

Today, at MSPWorld, Mozy is showcasing significant enhancements to its Mozy Reseller Program in 2012.

These include:

• A revamped Reseller Program and portal 2.0 in the U.S. and Europe
• The debut of fully customizable, co-branded marketing and sales materials
• A new MDF program
• New lead management tools (including opportunity registration) to help resellers grow their businesses with Mozy
• Lead sharing for Mozy PlatinumTM resellers
• New channel-friendly pricing for MozyPro® and MozyEnterprise®

Mozy has been able to double channel business the past three years and rapid growth in new markets including Europe and Asia.

“We’ve never been more focused as a company on selling Mozy through the channel than we are right now,” said Darrell Gamble, Director of Channel Sales at Mozy, recognized as a CRN Channel Chief for 2012. “Since we rolled out our all-new reseller portal and new pricing for MozyPro and MozyEnterprise earlier in the year, the feedback from our resellers has been tremendous. We’re here at MSPWorld talking to MSPs about how they can introduce recurring revenue streams into their business by reselling Mozy’s industry leading suite of world-class cloud services.”

“Before we became a Mozy reseller we went through several of the online backup competitors and reviewed their products,” said Dan Winterhalter at Infitech LLC (www.infitech.net), a managed service provider (MSP) based in West Chester, OH. “What we found right off the bat was that the Mozy pricing was right, the product worked well, and it had the best feature set when it comes to server backup. Those things were the most important to us. Since then we’ve been able to get to know their people and watch Mozy constantly improve the product and the reseller program over time. We now have over 400 active clients on Mozy, backing up multiple terabytes of data. And we’re only just getting started.”

“Seven years ago when Mozy was founded, our mission was to ‘back up the world,’” said Gamble, “We’re now covering everything from home computers to mission-critical servers and workstations, and Mozy backup is in use at SMBs, mid-market companies and large enterprises. And we have our trusted partners to thank for much of that growth. Our partners told us what tools they needed to be successful, and ever since we’ve been focused on delivering a world-class channel program.”

You can find more information about the Mozy Reseller Program and the enhancements announced earlier in 2012 are available at http://partners.mozy.com.

Cloud relaxes the “9-to-5” working stigma

The New 9-to-5Rush-hour traffic jams and crowded commuter trains could soon be a thing of the past now that employers across the globe have spoken: It’s OK to get to the office at a time that’s convenient for you.

That’s not to say that employers are fine for every day to be a WFH (working from home) day. But they appreciate that most white-collar workers are busy on their smartphones, tablets or laptops while away from the office. And they believe workers should be cut some slack about when exactly they arrive at their desks.

According to our new research, the average boss has no problem with their employees showing up for work as much as 32 minutes after their scheduled start time, safe in the knowledge that they’ll have been working long before they arrive.

And they’re right! The average person has already put in 46 minutes of work before they walk through the office door.

However, employees have yet to realize the flexibility their bosses are willing to offer them, with 76% of employers taking a relaxed attitude as to when employees clock in, but less than half of workers believing this to be the case.

But employees expect a bit of a give and take in return for the time they’re putting in after hours – by carrying out some personal tasks during “work hours.” The majority of employees in the U.S., as well as in the UK, Ireland, France, and Germany, said they often fit in personal activities, such as online shopping and social networking, during the day.

And what’s driving this change? The cloud! Being able to access files remotely, use mobile apps and remotely log in to get documents from the office means that we’re now able to work when and where we choose.

So, if you want to go to your kid’s school play in the afternoon, you can still be in contact with the office for anything urgent, and you can finish up any work when you get home in the evening.

Which means, it’s goodbye to 9-to-5 and hello to spreading your work and personal life throughout the day when it’s more convenient for you

You can read all the findings from our research here: The New 9-to-5

What difference has mobile working made to your working patterns? We welcome your stories in the comments section.

World Backup Day – Are you backed up?

“World Backup Day” is March 31. Is your business backed up properly?

This weekend is a great excuse to make sure your business data is protected.

Consider, in the last year:

  • 50% of all businesses reported that an employee’s hard drive had crashed
  • 11% had a laptop stolen while on business
  • In 72% of all cases above, the data was not fully recovered.
  • 60% of businesses surveyed do not budget for any form of backup
  • Of those that do, 40% only backup to a single location
  • ~30% of businesses allow employees to select their own method of backup

Backup methods include:

Business Backup Methods

These statistics are from a recent Mozy survey of more than 640 small-to-midsize businesses in the U.S. The survey was conducted by independent research firm Compass Partners – to identify employees and executives’ habits and attitudes about backup and data security. The survey found that a significant number of SMBs don’t implement safe backup strategies – despite well-documented risks for loss of sensitive client and company data.

In a press release issued today, Mozy’s director of product management Gytis Barzdukas suggested: “Professionals should take the following steps to implement backup practices. First, find a secure and reliable cloud service to complement a local backup device, which by itself can easily be destroyed, damaged or misplaced. Second, the offsite service chosen should automatically back up data, be user-friendly and should emphasize data security and privacy through a strong encryption method. Finally, companies should extend backup policies to include strategies for protecting the data on mobile devices, as analysts predict a surge in employees using personal smartphones or tablets for business purposes throughout 2012.”

So be sure to get your business data is securely backed up this weekend!

P.S. While this survey was focused on businesses, personal data also needs protection. And for that we have MozyHome.

Be safe,

The Mozy Team

Survey finds small businesses ignore risks of data protection on mobile devices

SEATTLE – March 14, 2012 – Mozy®, the industry-leading online backup service, released the surprising results of a data protection survey. The survey, produced by Mozy and independent market research firm Compass Partners, LLC, found that an increasing number of professionals (80 percent) work remotely and rely on personal devices such as smartphones (63 percent), iPads (30 percent) and laptops (80 percent) to access company data. Despite the expectation that professionals with sensitive client data would understand the associated risks and responsibilities, the numbers reflect that many professionals working remotely, and their companies, are either unaware or too casual about how to keep this information safe and secure.

The study profiled several professions that routinely handle sensitive client information, including medical practices, legal, real estate, and financial service firms. It found that they were at even greater risk compared to generalized small and medium businesses to experience a significant loss of sensitive business information.

The survey found that while over two-thirds of all small-to-midsize businesses with fewer than 1,000 employees have a formal procedure for backing up company data, 87 percent have no formal policy in place regarding employees’ use of personal devices for work purposes. One-third of companies let employees make their own decisions about how to back up company and client data on their devices, and most companies polled do not have backup or data recovery plans that meet modern standards for data protection. Forty-one percent of small businesses readily store and back up company data on portable USB devices – which may be used by family members, get lost, or even stolen.

Businesses Still Unaware of Risks

Legal professionals trailed the field, with 78 percent of lawyers reporting they were either not at all concerned, not that concerned or only somewhat concerned about the security of their company data for employees using personal devices for work. While financial services and medical firms are more concerned about the security of their company data than companies in real estate, construction, and law, the majority (more than two-thirds) in each of those industries expressed a lack of concern for risk of loss and security of company data. This lack of discipline creates unnecessary risk in the protection of company and customer data. The numbers do not lie: very important people have very important data that should be better protected.

Without adequate backup and other data security policies, many businesses are ill prepared to protect company and customer data in the event of a hard drive crash, loss or theft. The survey shows that 30 percent of companies suffered a hard drive crash in the past year. In 70 percent of those cases, data was not fully recovered.

The risk of lost or stolen data is more serious than ever with changing work habits and more employees holding sensitive company data on personal devices. With the start of the new year’s business travel season and a larger number than ever of professionals on the road, they carry sensitive company or client data with them on their laptops, tablets and smartphones. The Mozy survey shows that one in nine businesses have experienced the theft of a laptop, and in 98 percent of such cases they were not able to recover all of the lost data.

While just over two-thirds of companies surveyed do have formal backup processes, most are using antiquated methods such as external hard drives with no online backup connection, or tape. Both are extremely susceptible to failure in the event of an on-site disaster.

New Season, Better Protection

“Companies can ‘spring clean’ by ensuring they have defined best practices and policies to protect sensitive company and client information,” said Gytis Barzdukas, Director of Product Management at Mozy.

“If employees are using personal devices for work, companies should consider what kind of work can be performed on their devices, and how to ensure that confidential information is not at risk if the device is lost or stolen. If your company doesn’t have a backup and data recovery policy today, they really should put even a basic plan in place. Using tape, server and thumb drives is a start, but any good backup plan should consist of having both a local and offsite copy,” Barzdukas continued. “Mozy recommends that all company data – whether it resides on employee personal devices or company equipment – be automatically backed up to a secure, reliable location.”

About Mozy

Mozy is the world’s most trusted online backup service for consumers and businesses, with more than three million customers, 70,000 business users and 70 petabytes of information stored at its multiple data centers around the globe. Mozy was acquired by EMC Corporation in 2007 and operates as part of Decho Corporation, an EMC company. More information can be found at www.mozy.com .

About the Study

The study was executed by Compass Partners LLC, an independent market research firm focused on consumer technology. The study was fielded among 641 business decision makers responsible for the purchase of software and computer related services for small and medium businesses with 1 – 1,000 full-time employees. Field dates were October 24 through November 1, 2011. For each industry vertical sampled (each cell contained a minimum of 100 responses), the margin of error is +/- 9.8% at 95% confidence interval.

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Contact: Steve Jensen
Public Relations
Mozy
(801) 701-4136
steveje@mozy.com