In 2009 Mozy was voted one of the best companies to work for in the state of Utah. I’m pleased to announce that we’ve been recognized again for 2010! The details will be in the December issue of Utah Business Magazine. The following are some of our company values that have helped us get to this point along with a few specific examples of how they’ve been put into action:
- Customers first – Here’s a quote from a recent interaction between our support team and one of our customers:
“I just want to let Mozy know how absolutely fantastic it was to deal with Jessica at your Live Chat center. I am a techno idiot and she was extremely patient and reassuring. She went way above and beyond to help with with my issues. One of my most dreaded tasks (even more than going to the dentist or doctor) is contacting tech support. This is the first time I did so without having a homicidal ideation.”
- Innovation – Check out my last post about innovation as well as the one about our open source projects. We’re working on some great innovative stuff here and promising even more in the pipeline!
- Quality – We use Net Promoter score as one of our indicators for customer satisfaction with our products. When we introduced our Win 2.0 client we saw a material increase in our Net Promoter scores. In addition to the streamlined user interface and faster upload speeds, the overall quality of the release has helped increase our customer satisfaction. Yeah for Mozy Win 2.0! P.S. – Did you know we’re working on a Mac 2.0 release right now too? Stay tuned!
- Teamwork – Since there are a few of us who like to ride bikes at Mozy we made some jerseys and wore them as we rode in this year’s Utah Lake Century Epic Ride (ULCER). We enjoyed that pain so much that a few of us created our own biathlon event this Fall. We rode our bikes from the Mozy office in Pleasant Grove to the Timpooneke trailhead at the base of Mount Timpanogos. We left our bikes with one of our team members while we hiked/ran to the top (11,749 feet) and then ran back down. We then rode our bike up and over the scenic byway called the “Alpine Loop” and back to the office. And there are many other examples of Mozy teamwork both in and out of the office.
The things that make Mozy great in Utah are also present across our other locations in Washington, Ireland, the UK and China. All of this comes together to make Mozy an awesome place to work, and the awesomer the workplace, the awesomer the product gets! If you’re interested in working at Mozy, check out our careers page and send us a resume!
Mozy has always been a pioneer in the online backup space. We’ve brought numerous innovations to market, ranging from our super-scalable multi-petabyte architecture to a simple user interface that keeps your data protected automatically and securely. We’ve been the first mover in many areas, including online backup for the Mac and local backup integrated with online backup. We’ve also innovated in terms of our business strategy by proving that a single product line can fulfill the needs of organizations ranging from my local bike shop to one of the world’s largest and most admired companies. We’ve also proven that small companies acquired by larger ones can continue to exist and even thrive post-acquisition. (Thanks EMC!) I am proud to be part of Mozy because of what we’ve done, and as we look forward, I’m very pleased to pre-announce some of the exciting innovations and improvements that are on the near-term horizon:
- A totally revamped restore experience. After all, the most important part of what we do is returning your data to you when you need it. Did you know that we restored 96,941,938 files for our customers via the web and physical media (e.g., DVD) last month? If you include restores handled directly by our Mozy client software, the number becomes well over 100 million! (I was going to cite a number for the year, but there were too many ###’s and the spreadsheet blew up.)
- The ability for our valued resellers to co-brand the Mozy service for their customers. Did you know that we have 4,500 resellers around the globe? (Thanks resellers!)
- Expansion of our service to new geographies with full language translation, localization and support. Did you know that we have customers in over 100 countries? (Hier kommen wir!)
- Features that go beyond online backup and allow you to leverage the data you’ve secured with Mozy for more than just recovering from a disaster. Did you know that a wildfire in grassy, flat terrain can scorch 3,000 acres in an hour? (Don’t worry, we’ll always keep our “backup & restore” value proposition even as we expand the business!)
We love to hear from our loyal fans and I’m sure there are a lot of questions about when all of this great stuff is going to happen. The short answer is that everyone is heads-down keeping everything running smoothly and working on all of the new stuff at the same time, but we can’t announce solid dates just yet. Just know that there will be detailed communication via our newsletters, press releases and website collateral at the appropriate times. Anyway, I simply couldn’t pass up the opportunity our marketing team gave me to use our blog as a forum in order to share my personal excitement about where we’ve been and, more importantly, where we’re going. Thanks and be safe!
VP of Operations
On Wednesday, June 3rd at approximately 3pm I was standing on the highest point in North America—the summit of Mt. McKinley in Alaska. It was one of the most challenging and yet most rewarding experiences I’ve ever had. As COO of Mozy, I was supported off the mountain by family, friends, and co-workers to whom I am immensely grateful. I was supported on the mountain by lead guide John Race and his two assistants . They helped keep me alive and healthy for the ascent, the summit, and the descent. I carried Mozy and Decho banners with me, along with one for my plane crash survivor sister-in-law and much better blogger, Stephanie Nielson . As I reflect on the experience, there are two things I want to share with the world and customers of Mozy and Decho in particular:
- The importance of focus
- Execution, execution, execution
One of the reasons I loved my Denali adventure was because it forced me to focus. Breathe, step carefully, watch the rope, wiggle my fingers and toes to keep them warm, breathe some more, step up again carefully, and so on. I wanted to stay alive and get to the summit. There were few other things to worry about that didn’t lie directly in the path of my ultimate objective. I love that kind of focus.
Even with all the focus in the world, if you can’t execute you’ll be stuck at base camp, or in Talkeetna, or worse…on your couch. Putting all the pieces together and “making it happen” in pursuit of the goal you’re focused on requires a lot of skill and even more dogged determination.
I am happy to work somewhere that has a sharp focus and the discipline to execute accordingly. We already make the world’s best online backup software, and that is just the beginning. Join me in the figurative “clouds” of the adventure that is Decho. We’re on our way to the summit!
-Vance Checketts, Mozy COO