Without cloud backup, customer would have experienced a data disaster

Our job is to back up and protect your data. But that’s not the whole story. We strive to provide the best customer support and do all within our power to ensure that our customers have the absolute best experience with Mozy as possible. And in some ways, the best experience you can have is to forget that we’re backing up your data. After all, Mozy backup is automatic. No-worry, hassle-free backups that you schedule based on your needs.

Of course, we’re always pleased to hear from our customers, whether it’s to tell us why they love using Mozy by Dell, or even to let us know how we can improve their experience with our software and service.

Recently we received the following unsolicited email from one of our customers. We’re sharing it because (1) we’re proud of what we do for our customers, and (2) we’re both humbled and delighted when Mozy can save the day by helping a customer avoid a data disaster.

“Within the past few months, we have had a couple of emergencies that necessitated a restore of files that were located on our company’s main storage server. One of these emergencies was a ransomware virus that, had we not had automatic, off-site backup, would have resulted in disaster. The customer service representatives at Mozy worked with me throughout the restore process, and even after, to make certain that the needed files were never truly in any danger. They made sure that the Mozy backup software was set up just right going forward to see to it that we would be up and running in no time should a similar emergency occur again. I cannot recommend Mozy software, or its employees, highly enough.” 
—Jeff Garfinkel, Reliant Health Care Services

Thanks, Jeff, for your email. We are pleased to have you as a Mozy customer!

Jeff is one of our many customers and one of many we’ve heard from since our humble beginnings. We’ve been backing up our customers’ data since 2005. Today we back up and protect mission-critical data for more than 6 million users. We also back up more than 100,000 businesses and 1,000 enterprise customers.

Check out what our customers say about us in these Mozy testimonials.

To each of our customers, thank you for using Mozy by Dell!