It’s this: a mobile workforce topping the 1.3-billion member mark.
That’s the recent prediction by the International Data Corp., which tracks workforce trends. That’s a lot of employees communicating all at once via a whole spectrum of devices.
When it comes to small businesses, the success of going mobile largely depends on a well-planned and smartly implemented communication system. Mobile small-biz professionals need to plug into best practices to keep everything running smoothly, out there on the road.
Let’s look at four ways to do just that, (with some advice provided by industry experts at eVoice to help out). It’s time for a quick study of mobile business 101.
1. Unify Your Company’s Mobile-Comm Profile
No matter how sophisticated your network of mobile employees, if you’re presenting your customers with the concept of a company, stick with a single central phone number that they can call. Thanks to technology, anyone can connect to the trunk number, and then get connected to a representative’s roaming mobile device.
In this age of cloud-based systems, that’s the reality. Virtual phone systems mean that the call, to the caller, will sound just like the conventional greeting and menu-option environment that they’ve come to expect. It doesn’t matter where the person picking up the call is actually speaking from.
2. Deploy Voicemail as a Prioritizing Tool
It’s an old trick, but it’s still a good one when it comes to protecting employees’ valuable time. Prioritize calls by what virtual-phone software tells them about the incoming caller allows them to divert certain conversations that they can get to further down the line, and bump the most important calls to the top of their response list. Virtual voicemail means that the mobile worker can — again, thanks to cloud technology — access the account from anywhere during the day.
3. Circumvent the Dead Zones: VoIP Helps Eliminate Carrier Loss
Versatile and professional communication from anywhere, in this mobile work-world: that does sound appealing.
But many of us know the truth about office-ing from our smartphones: dropped calls, cellular dead zones, these things mark the surefire path to frustration for the client and the small-business.
Clicking over to a virtual phone system can help, one that bounces hard-to-connect calls to the Internet and replaces a potentially shaky carrier with hardwired Wi-Fi whenever its possible to get online. It can make all the difference when that important call catches you out in the country. (Especially if you’re tethering for Internet anywhere.)
4. Cloud Conference
When it comes to demos, real-time brainstorming, and all the business-class communication that used to have come solely from the board room, the cloud is now the conference room for mobile workers.
According to one recent survey conducted by ConferBlogs, 77% of employees and owners of small- to medium-sized businesses say that web conferencing saves them travel time, travel costs, and connects them to more people than traditional face-to-face meet-ups.
There is certainly more than one option out there, when it comes to the tech that can drive these mobile communications strategies.
Start with these tips and get your mobile workforce talking — and conferencing, and sharing desktops. All these points of integration will make them part of a dynamic and moving workforce, soon to be 1.3 billion strong.