Category Archives: Announcements

Mozy Adopts EMC ECS Appliance

The Mozy team is thrilled about today’s announcement of EMC Elastic Cloud Storage (ECS) Appliance. For us, this is more than a product announcement from our parent company EMC. The ECS Appliance represents something significant for the Mozy service as well.

Since Mozy’s debut as a scrappy startup seeking to protect the world’s data with online backup, we have created much of the cloud storage software that allowed us to scale to well over 90 petabytes of customer data. The system we built handles over 120 terabytes uploaded each day. For almost a decade, the demand for more and more cloud storage has kept us focused on continued storage innovation.

When you read the ECS Appliance announcement, something quite relevant to Mozy stands out: “The ECS Appliance allows customers to add hyperscale cloud capabilities to existing private and hybrid cloud environments, delivering ease-of-use through self-service capabilities, fully automated provisioning, and data services for next-generation applications.” Hyperscale cloud storage overlaps a lot of what Mozy has been doing over the years. So could we use it at Mozy?

On evaluating the EMC ECS Appliance, we determined that it could easily handle Mozy’s massive storage scale with the resilience and durability that our customers expect from us. In considering it for our own use, we found that doing so would allow us to phase out certain parts of the infrastructure software that we have developed over the years. That would allow us to leverage the continuing innovation that EMC plans to invest in this powerful storage technology. Today, we’re delighted to announce that Mozy intends to adopt the EMC ECS Appliance.

With today’s announcement, EMC is helping Mozy redefine the focus of our R&D efforts. With ECS Appliance, Mozy can invest more in new features and further extensions to the Mozy service while also leveraging the staggering amount of innovation the EMC ViPR team will continue to invest in the ECS Appliance.

Expanding the Data Protection Continuum with the Cloud

Vince Lombardi once famously said: “We are going to relentlessly chase perfection, knowing full well we will not catch it, because nothing is perfect. But we are going to relentlessly chase it, because in the process we will catch excellence.”

A few years back, Mozy shook up the idea of what a “perfect” backup strategy looked like. Computer usage had changed with laptops becoming the preferred tool of mobile workers. By and large, many businesses simply gave up on trying to protect data stored on devices at the edges of the network.  A “perfect” end user data protection strategy consisted of a successful nightly backup of the file servers. Few gave laptops a second thought. With the expansion of the data protection into the cloud, the “perfect” backup just got even more excellent than before.

Since first launching Mozy in 2006, we’ve continued to enhance our service to better support your organization’s data protection strategies. We started with backup for Windows endpoints and then bridged the continuum further by adding support for Mac endpoints and later Windows and Mac servers. With continued investment in research and development, Mozy backups got faster and more efficient so larger data sets could be protected. In September 2011 we introduced the Mozy Data Shuttle, accelerating the backup of large data sets in the cloud. This past year we introduced Mozy Sync which enables data to be securely accessed across desktops, laptops, and mobile devices, further unleashing employee productivity.

Today, we’re proud to announce that we’re expanding the continuum even further into the cloud with the launch of Mozy data protection for Linux servers.

Why?  Because information is the lifeblood of your organization and we understand your challenges in trying to protect data, wherever it resides. Desktops, laptops, mobile devices, or servers at branch offices; it all needs to be protected and made available whenever and wherever your employees need it.

That’s also why Mozy is included in the EMC Data Protection Suite – a comprehensive portfolio of data protection solutions from the leading provider of backup, recovery, availability, and archiving solutions.

But that’s not all we’re announcing today. Mozy is also making your data protection journey to the cloud even more secure with the addition of three new features:

1) Corporate Key Support for Mozy Sync
With the introduction of C-Key encryption support, your organization may now choose to utilize your own secure encryption key with the popular Mozy Sync feature.

2) Enhanced LDAP Support
Our new on-premise connector interfaces directly with your LDAP-capable directory service and pushes account information to Mozy. Because your directory service does not need to be exposed externally, this makes automated user provisioning and management more secure.

3) HIPAA Compliant Data Protection
The latest iteration of the Mozy service includes a new one-click custom configuration setting to ensure end-user data is protected in accordance with Health Insurance Portability and Accountability (HIPAA) guidelines.

Like the legendary Coach Lombardi, we will continue in our relentless chase of data protection perfection at Mozy and EMC. The rules of the game are simple: Protect your data and make sure it’s there when you need it.

We hope you enjoy the new features.

Mozy Takes Home a “Best Use of Technology” Stevie Award for Legendary Support

Stevie AwardAt Mozy, our customers come first. But if there’s something else we truly believe in, it’s the power of technology to transform businesses. So, when we have a chance to marry the two together and use technology to improve the customer experience – well, we jump at it!

In recent years, we’ve completely overhauled our online support experience with improved facilities for online chat, a huge knowledge base of articles, an enhanced online community and even resources for solving customer issues through social media.

You guys only see the front end of those solutions but there’s a lot going in the background to make all of those things work together. That way, as you access different support channels, we have a single view of you, and our agents always have the information they need at their finger tips to support you in the best possible way.

We hope you’ve noticed how easy it now is to access support from Mozy. Someone else that’s noticed is the judging team at the Stevie Awards. The Stevie Awards for Sales & Customer Service are the world’s top recognition for sales, contact-center, and customer-service excellence.

Last week, the Stevie Awards judging team gave Mozy an award in the Best Use of Technology category at their Sales and Customer Service awards ceremony.

We’re so proud of our award and our support team overall. You can find out why by reading more about the team and what we offer here. And, if you ever need us, our award winning team is right here 24x7x365.

Mozy Named One of Utah’s Best Companies to Work For – 2013

Yesterday, Mozy was honored for the 5th straight year as one of the 35 best companies to work for in the state of Utah — by Utah Business Magazine. While our headquarters is in Seattle, Washington, Mozy maintains a large office in Pleasant Grove, Utah, and also has offices in Boston, Massachusetts; Cork, Ireland; London, England; and Shanghai, China.  We’re very proud of the culture and work environment we’ve created that have lead to this award, which was won from the voting of the employees themselves vs. other companies in Utah. Here are the highlights:

Mozy’s Best Companies to Work For Video

Utah Business Magazine’s synopsis:

Mozy was founded as a tech startup in 2005; since that time, the company was acquired by EMC, a global firm with a large footprint, and has grown to nearly 200 employees in its Pleasant Grove location. Even so, the company has maintained its creative, laid-back startup culture.

“Mozy’s culture thrives on creativity and innovation. Everyone is encouraged to contribute to our products,” says an employee.

Everything from the colorful office décor to a relaxing game room to plentiful snacks are geared to keeping the creative juices flowing. Mozy hosts monthly summer activities like bowling, laser tag and private movie screenings, which “have proved to be a big success in generating employee interaction, higher morale and time away from the office to relax and have fun,” says Steve Jensen, senior manager of public relations.

Even though employees routinely show up in shorts and flip flops, they are dedicated to Mozy and their own professional growth. “I love how we have a career path for each employee and how we are encouraged to move up in the company wherever we will excel and enjoy our work the most!” says another employee.

  • Fully stocked break rooms
  • XBox, ping pong, foosball and outdoor basketball
  • Telecommuting options
  • Education reimbursement and free, onsite training opportunities

See the story here.

New Restore Interface Is More than Just Good Looks

What do you get after research, testing, and valuable feedback from the best customers around? Good looks and improved performance! While it’s true that Mozy’s web interface has been updated and streamlined, there’s more to the changes than a new look. Performance is better than ever. You might have thought that finding and accessing your files couldn’t get easier, but leave it to Mozy to do just that.

Mozy Restore Interface

Here’s what to expect when you download a file or restore your entire backup:

  • All capabilities from the previous version have been retained, though some have new names or locations—with one exception. The important actions and links from the Dashboard Summary tab have been moved to the new Account options menu, which appears when you click or tap your user name.
  • Emergency Restore is now named Restore All Files. When you want to restore all files from any backed-up device, just select the device, and then in the Actions pane click Restore All Files. It’s that easy.
  • Download History also has a new name: Event History, which you can see by clicking Event History in the new Account options menu.
  • Notifications are now available by clicking the badge adjacent to your user name. Note that the badge appears only when new notifications are available. In addition, you can now choose to view the page in the default light theme or a new dark theme. Simply click Preferences in the new Account options menu.
  • Are you using Mozy Sync? Now you can set your start page to be either the Devices tab or the Synced tab by clicking Preferences in the new Account options menu. (By the way, if you’re not using Mozy Sync, you should be! Mozy Sync lets you access your files quickly and easily from all your devices. What could be better than that? Learn more about Mozy Sync.

We’d love to hear your experience with the new interface. Let us know what you think.

Mozy Support Department Wins a Best in Biz Award

BestinBizAwards_2013Here at Mozy we pride ourselves on having the best customer support in the industry. Yet another testament to that comes today as Mozy was named a Silver winner in the “Support Department of the Year” category in the Best in Biz Awards 2013 – “the only independent business awards program judged by members of the press and industry analysts.” (Read the official news announcement here.)

In 2013, under the direction of Mozy Director of Global Support Damien O’Halloran – who joined EMC in 1997 – a new mantra to define customer support at Mozy was introduced: make it simple, make it easy, and focus on helping customers find solutions quickly. As a result, we now better support our millions of customers through enhancements to our “knowledge base,” the Mozy “community,” and through Mozy’s personalized “My Support” feature.

As we learned from the judges: This year’s Best in Biz Awards program, focusing on companies based or operating in North America, was the most competitive in its history, with the highest number of awards submissions to date and the most distinguished judging panel yet assembled. More than 500 entries were received this year, from a wide array of public and private companies of all sizes and from a variety of industries and geographic regions in the U.S. and Canada.

Winners of Best in Biz Awards 2013 were determined by an independent panel of 51 judges from top-tier news, business and technology publications, as well as broadcast outlets and analyst firms, such as Bloomberg Businessweek, Chicago Tribune, Computerworld, Crain’s New York Business, CRN, Dallas Morning News, Entrepreneur, eWeek Channel Insider, Fast Company, Financial Times, Fortune, Inc. Magazine, Orange County Register, PC Magazine, San Francisco Chronicle, San Jose Mercury News, USA Today, and many others.

On behalf of everyone involved in Customer Support at Mozy, we’re excited for the good work we’re doing in helping our customers keep their data safe, and we’re excited to win this award!

For a full list of gold, silver and bronze winners in Best in Biz Awards 2013, visit: http://www.bestinbizawards.com/2013-winners.

Next Generation of Mozy Boldly Goes into New Areas of Cloud Data Protection

Star Trek: The Next Generation launched in 1987 – more than 10 years before Google was founded, four years before the first GSM-based mobile phone was built and 13 years before the iPad. Yet the creators of the show had the vision for characters to communicate with mobile devices, search their computers for information about anything and interact with them using touch-screen technology.

Today, we’re all “Next Generation” workers. Sure, we may not be beaming about exploring strange new worlds where we seek out new life and new civilizations, but many of us work long distances from our corporate offices, at home, at customer sites and on the move. We all carry mobile devices, whether they’re smartphones, tablets or laptops, and we expect to be able to work across them accessing files and tools.

But this brings with it two huge challenges for IT departments to balance: How can they enable this style of working without compromising security; and how can they protect the information that is created on those devices – especially if they’re part of a BYOD program.

Next-generation workers require a next-generation cloud-based data protection service – and that’s what we’re announcing today.

Earlier this year, we talked about the introduction of new technology underpinning the Mozy business that radically changed the way that we think about data, enabling us to put people, instead of machines, at the heart of our methodology. Today, we’re unveiling the new features that we’ve been able to build on top of that. Together, they offer a faster, easier-to-manage service with additional tools to help make customers more productive and further options for how to buy from us.

There are three new feature sets in the next-generation Mozy service:

  1. Greater cloud administrative tools for Enterprise IT – Enhanced storage management saves time and money involved in provisioning and managing backup at a device level.
  2. Enhanced End User Experience – An integrated Mozy Sync folder keeps files updated and available across multiple computers and mobile devices. Mozy also introduces new functionality, which ensures faster initial backup times and greater bandwidth efficiency when backing up large files.
  3. New Partner Resources – New API support allowing partners and resellers to integrate with their preferred Remote Monitoring and Management (RMM) or Professional Services Automation (PSA) systems.

In addition, MozyEnterprise® now becomes the public cloud component within the EMC Data Protection Suite, which allows customers and partners to mix and match the usage of individual products to best fit their requirements, while lowering their total cost of ownership and providing investment protection. This means EMC customers and partners can extend their individual Protection Storage Architectures to include cloud data protection and access tools for desktops, laptops, mobile devices and remote offices.

Without a business-wide data protection strategy that includes backup, access and personal sync, people typically take matters into their own hands, adopting disparate, unconnected, often consumer-grade solutions to meet their immediate needs. This can quickly lead to “accidental architectures” that are, at best, difficult to manage and monitor, and can put business-critical data at risk.

The next-generation Mozy service offers an alternative to businesses by enabling them to consolidate their cloud backup, access and personal sync into one service that provides industry-leading administrative functionality. And, now that MozyEnterprise is part of the EMC Data Protection Suite, it’s even easier for organizations to build their public cloud solution into a holistic approach to their backup business wide.

We’re launching the next generation of Mozy services to boldly go into new areas of data protection – and we want you to come with us. To find out more, visit our next-generation website, also launched today.

Mozy is fully compatible with Mac OS X Mavericks!

Mozy and Mac OS X MavericksBeginning with the Mozy Mac Client released this week, Mozy now works seamlessly with OS X Mavericks.  Now you can combine the advantages of the new Mac OS features with the peace-of-mind that comes with Mozy backup, including:

  • Access to any file anywhere at any time through Mozy web, mobile, and tablet apps
  • Confidence that your files are safe even if your local Time Machine drive fails
  • Premium security, optionally coupled with FileVault encryption
  • Even faster initial uploads of large files with Mozy’s enhanced resuming features

Download the newest Mozy Mac Client today for Mavericks compatibility and all the newest Mozy features and enhancements.

3rd Annual Frightful Haiku Contest Winners!

Mozy Haiku ScaryWe’re happy to announce the winners of our 3rd Annual Frightful Haiku Contest! We had over 30 awesome entries, which made choosing the winners that much more difficult.

And now, the winners, as voted on by the Mozy Marketing Team:

Grand Prize Winner

Sandra Rowe:

Great-Grandma’s pictures–
Gone–but now back from the dead!
Wish she was back, too.

Runners-up

Elana:

What a fiendish trick -
A werewolf ate my hard drive.
Mozy was my treat!

ChrisZel:

Lurking…in the dark,
Like the Data Grim Reaper.
The blue screen awaits.

Frisbee Winners (Honorable Mention)

Sue:

The heart-sinking sound
is your hard drive dying but
Mozy has you backed.

Shawn Hannan:

Diskpart, clean, format.
All ready to start anew.
Wait! Uh-oh… Wrong drive.

Emily Cooper and Tom Hendren:

ZERO BYTES
Dissertation done!
Years of work. Just needs printing.
“This file is empty.”

If you’re a winner, please email stories@mozy.com to claim your prize. Thanks to everyone for the awesome submissions, and be thinking about next year, it’ll be here scaring us before you know it!

Mozy at Gartner Symposium/ITxpo 2013

Members of the Mozy team had a great time earlier this month representing Mozy at the 2013 edition of the Gartner Symposium/ITxpo. We were able to meet with a bunch of great people at the booth and enjoyed the warm, overcast Orlando fall weather.

MozyEnterprise customer Florida Virtual School presented on their experience with MozyEnterprise on the first day of the event. Florida Virtual School (FLVS) is an innovative public school offering accredited K-12 online education, free to Florida residents. Keeping the digital classroom running smoothly means keeping the 2,000 teachers in the FLVS faculty online and with consistent access to their classroom data. After struggling for years with complex and sluggish external hard drive backups and laptop replacement processes, which took a week or more, FLVS switched to MozyEnterprise and has cut the delay in data restoration by over 75 percent.

MozyEnterprise’s ease of use was put to the test when a teacher unfortunately lost her work laptop in a house fire. Thanks to Mozy, she was back up and running with every file she needed in no time.

Take a more detailed look at Florida Virtual School’s MozyEnterprise experience. Below is the presentation that was given about the event. We’re looking forward to next year!