Category Archives: Announcements

Security Updates in the New Mozy App

Mozy Mobile App 1.4Mozy just keeps making it better and better to access and use your data from mobile devices. This week we launch version 1.4 of Mozy’s app for both Android and iOS devices (iPhone, iPad and iPod touch).

Each time we update the Mozy app, I update the Mozy blog to tell you what’s new. The list is too long for a single post, so today we’re going to look at how we have further tightened security in the Mozy app.

The convenience of having all your Mozy-protected files at your fingertips is enormous. But mobile devices frequently get misplaced, lost or stolen. Mozy app v1.4 introduces the following new security measures to ensure your privacy in such situations:

  • Token-based Authorization - The Mozy app has switched to using an access token instead of your password. Although previous versions always used strong encryption to store the password, this new token-based system keeps the Mozy app from storing your password at all. That sets the stage for the next (and frequently requested) security feature…
  • Remote De-authorization - If your mobile device goes missing, gets stolen, or you’re just not sure where you put it, you can just go to your account page and select expire mobile access. When you do, it stops all access from the mobile app until you log in again, but your computers running Mozy online backup or Stash continue to work without disruption. (In other words, it expires just the app’s current token–it doesn’t change your password.)
  • Automatic De-authorization - As in previous versions of the app, if you choose to protect the app with a passcode (PIN), the app will automatically log out after 5 incorrect PIN attempts. The difference now is that instead of forgetting your password, the app now forgets its access token. (This also happens if you choose to log out manually from the app.)
  • Automatic Data Wipe - When you remotely de-authorize the app from your account, the app now removes any locally-stored data when launched. This includes: files you have marked as favorite on iOS, files downloaded to SD storage on Android, and even any usernames that the login screen had previously remembered.
  • Local File Encryption - If you use a personal key to encrypt your Mozy data, the Mozy app will now keep any downloaded files encrypted on local storage. It decrypts them when you share by email or send a file to another app.

In my next post, we’ll look at features that make the Mozy app even better for accessing and using your data while on the go.

If you have questions or comments about the items described above, please post a reply.

Until next time, be safe,

–Ted

Ted Haeger
Mozy Product Management

Cloud relaxes the “9-to-5” working stigma

The New 9-to-5Rush-hour traffic jams and crowded commuter trains could soon be a thing of the past now that employers across the globe have spoken: It’s OK to get to the office at a time that’s convenient for you.

That’s not to say that employers are fine for every day to be a WFH (working from home) day. But they appreciate that most white-collar workers are busy on their smartphones, tablets or laptops while away from the office. And they believe workers should be cut some slack about when exactly they arrive at their desks.

According to our new research, the average boss has no problem with their employees showing up for work as much as 32 minutes after their scheduled start time, safe in the knowledge that they’ll have been working long before they arrive.

And they’re right! The average person has already put in 46 minutes of work before they walk through the office door.

However, employees have yet to realize the flexibility their bosses are willing to offer them, with 76% of employers taking a relaxed attitude as to when employees clock in, but less than half of workers believing this to be the case.

But employees expect a bit of a give and take in return for the time they’re putting in after hours – by carrying out some personal tasks during “work hours.” The majority of employees in the U.S., as well as in the UK, Ireland, France, and Germany, said they often fit in personal activities, such as online shopping and social networking, during the day.

And what’s driving this change? The cloud! Being able to access files remotely, use mobile apps and remotely log in to get documents from the office means that we’re now able to work when and where we choose.

So, if you want to go to your kid’s school play in the afternoon, you can still be in contact with the office for anything urgent, and you can finish up any work when you get home in the evening.

Which means, it’s goodbye to 9-to-5 and hello to spreading your work and personal life throughout the day when it’s more convenient for you

You can read all the findings from our research here: The New 9-to-5

What difference has mobile working made to your working patterns? We welcome your stories in the comments section.

Mozy Streamlines Disaster Recovery with Update to Web Access

Yesterday, we shared the news about a big overhaul to the Mozy web interface for accessing your files. In that blog entry, we mainly talked about how Mozy Web Access adds more features to Mozy Stash. Today we want to share what new features this update brings for anyone who uses Mozy to protect their personal and professional files–even if you don’t have Stash.

Mozy has two continuing goals for Web Access. One is to provide you with a simple, straightforward way to access the files you need from any device that has a standards-compliant web browser. The other is to ensure that you can recover from a data loss catastrophe swiftly and confidently. Today we examine several ways that this update addresses the latter of those two goals.

Emergency Restore
Something you’ll notice right away about the new interface is that Mozy has adapted it to emphasize what our customers tell us is their most frequent reason for logging onto the Mozy web site: accessing a file they need while on the go. But in shifting focus toward access, we did not want to impede your ability to react to a crisis (whether loss, theft, disk failure or an errant can of Red Bull). Let’s face it: when in such a situation, we’re typically not in our calmest states of mind. We need a fast path to recovery.

When you find yourself scrambling to get your data back, log onto the Mozy website and look for Emergency Restore at the top right of the web access screen. Use it to launch the new Restore Wizard, and you’re on your way.

Mozy Emergency Restore

 

 

Restore Wizard
When you need to restore all your data files after a computer loss, the new Restore Wizard will guide you through seven steps to recovery. After launching the wizard from the Emergency Restore icon, you define a few quick details about what you want to restore, and then select whether you want to use the Restore Manager to stream the files as a download or have Mozy expedite them to you by postal service.

Restore Manager
The Mozy Restore Manager simplifies the task of downloading files from Mozy. It runs on your computer, and ensures that interruptions—such as a network outage or computer restart—don’t force you to start downloading your restore all over again.

As mentioned above, you can use it from the Restore Wizard to facilitate a complete system restore. But you can also use Restore Manager even for ad hoc file retrieval. For example, say you want to download a whole folder of photos from Web Access. Instead of direct downloading the whole thing as an archive (.zip), you can use the Restore Manager by clicking More Download Options in the Actions panel after selecting the folder. As with a system restore, this gives you a way to recover from an interruption, such as a network outage

More Mozy Download Options

Lastly, Restore Manager is particularly handy if you use a personal key to custom-encrypt your backups, because Restore Manager will decrypt your files as it downloads them. That’s something that a direct download from Web Access cannot do.

Summary
Overall, the latest updates to Web Access give you multiple ways to restore your data. You can direct-download any file by selecting and choosing download. You can also direct-download an archive file of multiple files or folders. Use the Restore Manager to download it, which is handy for large sets of files or files from a custom-encrypted backup. And finally, you can use Emergency Restore for a complete system restore.

Until next time, be safe,

–Ted
Mozy Product Management

Mozy Enhances Stash with Major Update to Web Access

Mozy Stash just got a whole lot better. Since the debut of Stash, one of the most frequently requested features from beta users has been for a way to upload files from the web. Now with Mozy Web Access, you can.

Let’s take a fast tour of some new features in Mozy Web Access.

Mozy Web Access

  1. A tab for your Stash, and a Devices tab for your backups. Now you can easily access all of the files you protect with Mozy through a single web interface.
  2. A breadcrumb widget shows you where you are in the folder heirarchy, allowing you to jump back up to any parent folder.
  3. Switch from the default list view to a gallery view, and you can see thumbnails for each photo.
  4. The Actions panel changes dynamically depending on what you have selected. (More on this below.)
  5. You can select multiple files or folders
  6. Summary information about your selection shows in the footer.

As mentioned in the above list, different actions show in the actions panel, and that’s where you will find some great new features only available in your Stash:

  • Upload allows you to upload to the current folder
  • Create new folder lets you add a folder
  • Delete allows you to remove a file from your Stash

To be sure, this is just the first batch of Stash features we have added to Mozy Web Access. We look forward to adding more capabilities, such as renaming files or folders, or allowing you to move them as you need.

In addition to the new features for Stash, many of the new features in Web Access are available for files protected with classic online backup, too. Image thumbnails (as shown above), multi-file download, the actions panel, and many other new features work similarly when browsing files on your backed up device. I’ll cover more about general new features tomorrow in a follow up post.

Be safe, and happy stashing,

–Ted
Mozy Product Management

Mozy and Enterprise – Ready for Each Other

This week, Mozy announced a renewed commitment to the MozyEnterprise service and for many that begs, the question, “Why now?”

MozyEnterprise

Over the past few years, the Mozy Enterprise Backup Solution product has enjoyed many successes and endured some bruises, and we’re proud and excited to go public with the fact that the software (the Mozy business) and the business (Enterprise customers worldwide) are finally ready for each other.  Here are the main reasons:

  1. Mozy’s enterprise cloud backup solution has enjoyed years of hardening and testing.  It may not be perfect (cause claiming perfection is a sure fire way to anger the software gods) but it’s pretty dang great.
  2. Businesses, even very large businesses, are accepting cloud solutions as enterprise-ready and really great choices for their IT needs.  We no longer have to sell enterprises on the power of the cloud – the cloud has proven itself.
  3. Enterprises are seeing the complexity of their backup and file accessibility needs explode – from remote workforces to Bring Your Own Device policies, IT no longer maintains strict control over the places and devices where people need access to their data, and enterprise cloud backup (specifically MozyEnterprise!) is well-suited to the needs of a diverse workforce.

We are very excited to re-introduce MozyEnterprise to the world of large business backup software and can’t wait to revolutionize the enterprise with the best backup and data access solution out there.

To learn more about MozyPro and MozyEnterprise and the difference between the two, make sure to watch Mozy Product Managers Jamie Morningstar and Todd Esplin discuss the differences between each offering.

 

World Backup Day – Are you backed up?

“World Backup Day” is March 31. Is your business backed up properly?

This weekend is a great excuse to make sure your business data is protected.

Consider, in the last year:

  • 50% of all businesses reported that an employee’s hard drive had crashed
  • 11% had a laptop stolen while on business
  • In 72% of all cases above, the data was not fully recovered.
  • 60% of businesses surveyed do not budget for any form of backup
  • Of those that do, 40% only backup to a single location
  • ~30% of businesses allow employees to select their own method of backup

Backup methods include:

Business Backup Methods

These statistics are from a recent Mozy survey of more than 640 small-to-midsize businesses in the U.S. The survey was conducted by independent research firm Compass Partners – to identify employees and executives’ habits and attitudes about backup and data security. The survey found that a significant number of SMBs don’t implement safe backup strategies – despite well-documented risks for loss of sensitive client and company data.

In a press release issued today, Mozy’s director of product management Gytis Barzdukas suggested: “Professionals should take the following steps to implement backup practices. First, find a secure and reliable cloud service to complement a local backup device, which by itself can easily be destroyed, damaged or misplaced. Second, the offsite service chosen should automatically back up data, be user-friendly and should emphasize data security and privacy through a strong encryption method. Finally, companies should extend backup policies to include strategies for protecting the data on mobile devices, as analysts predict a surge in employees using personal smartphones or tablets for business purposes throughout 2012.”

So be sure to get your business data is securely backed up this weekend!

P.S. While this survey was focused on businesses, personal data also needs protection. And for that we have MozyHome.

Be safe,

The Mozy Team

Geeking Google Earth with the Mozy App

Geeking Google Earth with the Mozy AppI’m a total geek for Google Earth. I use it to find places for my wife and I to explore in the Utah outback.

I scout out campsites with it. It helps me to locate minor roads and two tracks. Photos from Panoramio reveal lesser-known points of interest for us to explore. To me, Google Earth is one of the most wondrous innovations of the information age.

Google Earth has a native file format, known as “KML,” that you can use to share placemarks, routes, photos, and complex shapes for defining whole areas. For example, the United States Geological Survey (USGS) provides KML files for the surface geology of each US state. Also, many geolocation-enabled apps provide an “export to KML” option (Runkeeper is a great example).

Unfortunately, there has always been a big shortcoming with KML files. Although you could create them with Google Earth on your computer, you could not read them in the Google Earth app on your mobile device. At least, you couldn’t until this week. Google just updated the Android and iOS versions of Google Earth to v6.2.1 so that the app can accept when you send a KML file to it. And this is awesome for me as a Mozy user!

I have numerous KML files in my Stash–many that I have created, others that I have downloaded. So now, I can use the Mozy app to send these files to the Google Earth app. I’m so stoked about this that I created a quick demo video for any other Mozy users who are as geeky about Google Earth as I am.

If you want to try it out, but you need a KML file, you can grab the one I used for the demo video from IntrepidXJ’s Adventure Blog (and also see some fantastic trip reports showing Utah scenery).

 

Until next time, be safe,

Ted

Mozy for Mac Beta Testing Opportunity

Mozy Mac Beta

Dear Mac Users,

The latest, greatest Mac client – Mozy for Mac version 2.6 – is in beta and you’re invited to participate in the beta process. We’re very excited about the changes in this release, including substantial improvements in memory utilization, and we’d sure appreciate your help validating this release.

The latest builds are available here and they’ll simply install as an upgrade to your current Mozy application:

MozyHome: https://www.mozypro.com/downloads/mozy-2_6_0_453-37400.dmg
MozyPro: https://www.mozypro.com/downloads/mozypro-2_6_0_453-37403.dmg

Please let us know about your experience with version 2.6 and report any issues to macbetafeedback@mozy.com
Thanks!

The Mozy Mac Team

Survey finds small businesses ignore risks of data protection on mobile devices

SEATTLE – March 14, 2012 – Mozy®, the industry-leading online backup service, released the surprising results of a data protection survey. The survey, produced by Mozy and independent market research firm Compass Partners, LLC, found that an increasing number of professionals (80 percent) work remotely and rely on personal devices such as smartphones (63 percent), iPads (30 percent) and laptops (80 percent) to access company data. Despite the expectation that professionals with sensitive client data would understand the associated risks and responsibilities, the numbers reflect that many professionals working remotely, and their companies, are either unaware or too casual about how to keep this information safe and secure.

The study profiled several professions that routinely handle sensitive client information, including medical practices, legal, real estate, and financial service firms. It found that they were at even greater risk compared to generalized small and medium businesses to experience a significant loss of sensitive business information.

The survey found that while over two-thirds of all small-to-midsize businesses with fewer than 1,000 employees have a formal procedure for backing up company data, 87 percent have no formal policy in place regarding employees’ use of personal devices for work purposes. One-third of companies let employees make their own decisions about how to back up company and client data on their devices, and most companies polled do not have backup or data recovery plans that meet modern standards for data protection. Forty-one percent of small businesses readily store and back up company data on portable USB devices – which may be used by family members, get lost, or even stolen.

Businesses Still Unaware of Risks

Legal professionals trailed the field, with 78 percent of lawyers reporting they were either not at all concerned, not that concerned or only somewhat concerned about the security of their company data for employees using personal devices for work. While financial services and medical firms are more concerned about the security of their company data than companies in real estate, construction, and law, the majority (more than two-thirds) in each of those industries expressed a lack of concern for risk of loss and security of company data. This lack of discipline creates unnecessary risk in the protection of company and customer data. The numbers do not lie: very important people have very important data that should be better protected.

Without adequate backup and other data security policies, many businesses are ill prepared to protect company and customer data in the event of a hard drive crash, loss or theft. The survey shows that 30 percent of companies suffered a hard drive crash in the past year. In 70 percent of those cases, data was not fully recovered.

The risk of lost or stolen data is more serious than ever with changing work habits and more employees holding sensitive company data on personal devices. With the start of the new year’s business travel season and a larger number than ever of professionals on the road, they carry sensitive company or client data with them on their laptops, tablets and smartphones. The Mozy survey shows that one in nine businesses have experienced the theft of a laptop, and in 98 percent of such cases they were not able to recover all of the lost data.

While just over two-thirds of companies surveyed do have formal backup processes, most are using antiquated methods such as external hard drives with no online backup connection, or tape. Both are extremely susceptible to failure in the event of an on-site disaster.

New Season, Better Protection

“Companies can ‘spring clean’ by ensuring they have defined best practices and policies to protect sensitive company and client information,” said Gytis Barzdukas, Director of Product Management at Mozy.

“If employees are using personal devices for work, companies should consider what kind of work can be performed on their devices, and how to ensure that confidential information is not at risk if the device is lost or stolen. If your company doesn’t have a backup and data recovery policy today, they really should put even a basic plan in place. Using tape, server and thumb drives is a start, but any good backup plan should consist of having both a local and offsite copy,” Barzdukas continued. “Mozy recommends that all company data – whether it resides on employee personal devices or company equipment – be automatically backed up to a secure, reliable location.”

About Mozy

Mozy is the world’s most trusted online backup service for consumers and businesses, with more than three million customers, 70,000 business users and 70 petabytes of information stored at its multiple data centers around the globe. Mozy was acquired by EMC Corporation in 2007 and operates as part of Decho Corporation, an EMC company. More information can be found at www.mozy.com .

About the Study

The study was executed by Compass Partners LLC, an independent market research firm focused on consumer technology. The study was fielded among 641 business decision makers responsible for the purchase of software and computer related services for small and medium businesses with 1 – 1,000 full-time employees. Field dates were October 24 through November 1, 2011. For each industry vertical sampled (each cell contained a minimum of 100 responses), the margin of error is +/- 9.8% at 95% confidence interval.

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Contact: Steve Jensen
Public Relations
Mozy
(801) 701-4136
steveje@mozy.com

Using the Mozy App Send Files to Your Stash

To wrap up our series of posts about what’s in the latest release of the Mozy app, we provide you a cool how-to for uploading files, using a favorite new feature: Mozy Stash.

Previous posts in this series include:

Overview

Stash is one of the hottest features ever added to the Mozy service. Although only in beta, thousands and thousands of MozyHome customers have added Stash to their account. Check out the Stash page to find out more about it.

From the Stash beta, one of the most frequently requested features has to do with the Mozy app. Many have asked for the capability to upload files from their mobile device to their Stash. It’s been possible to upload photos and videos to your Stash for a while, but not other types of files. The latest version of the Mozy app now makes it possible to upload any type of file, so that the file is then available on any of your linked computers.

Let take a look at how to do so, using my iPhone as an example. That means that the examples will be specific to iOS (which also covers iPad and iPod touch), but the workflow is similar on Android. We’ll start by showing how to send a file from the Mozy app to another app on your device. Then, we’ll show how to send a modified version back to your Stash. Along the way, I’ll mention some of the things we plan to make even better within the next couple releases.

Sending Files from Mozy to Other Mobile Apps

Even in previous versions, the Mozy app has allowed you to send files to other apps. The workflow is fairly similar, depending on whether you’re using the iOS version or the Android version of the Mozy app.

For this example, we’ll download a PowerPoint presentation and send it to Documents to Go. Start by downloading the file that you want to send to another app. Once downloaded, tap the Actions button. Then tap the Open in… button.

 

Mozy Mobile App With Stash

After that, you can select whatever applications are available.

Using the Mozy App Send Files to Your Stash

Note 1 The available applications on this screen depends on which have registered themselves as handlers for the type of file in question. If an application is not available, then it probably is unable to accept the type of file you’re trying to send to it.

Note 2 (Android) The model used by Android presents you with a “Share” button in place of “Open In…” The Share button may look a little like this:

Note 3 (iOS) While crafting this post I noticed that the Mozy app pre-pends filenames with a series of numbers. (It’s actually a milliseconds timestamp for the file.) We’ll clean that up in the next update.

Sending Files from Another App to Your Stash

Now for new feature: if you have Stash, you can upload files from other mobile apps right to your Stash!

If you have an application that supports sending files to other apps (using “Open In” on iOS, or “Share” on Android), then you can send the file directly to your Stash. Let’s take a look at how to do it, again using my iPhone as an example.

This time, we start from Documents to Go’s “Local” tab. From there, tap the Details icon to the right of the document’s name. Then, tap the Open In button on the upper right of the Details page. Finally, select Mozy as the target application.

 

Using the Mozy App Send Files to Your Stash

Your device will now take you into the Mozy app, where you can confirm the upload. (The confirmation prevents rogue apps from uploading without permission.)

 

Using the Mozy App Send Files to Your Stash

When the upload completes, you can find the file in the “Mobile Uploads” folder in your Stash.”Mobile Uploads” is a default folder currently used by the Mozy app. In a future update, we plan to provide a folder selection dialog, allowing you to select the target folder for uploading.

Tell Us What You Think

Because Stash is in beta, we’re especially eager to hear your thoughts and suggestions about any feature related to Stash. Join us in the Stash forum, where there is a thread specifically releated this blog post on mobile uploads.

Until next time, be safe,

–Ted