Category Archives: News

MozyHome and MozyFree new support option

MozyHome Free and MozyHome paying customers receive support via our comprehensive knowledge base. MozyHome paying customers receive additional support via a live chat support line. These are great options to find answers to any questions you may have about your Mozy service. However, if you are more comfortable speaking with someone on the phone, Mozy now has a Pay for Support phone service offering. You can purchase a single incident of telephone support by calling 1.866.789.6699 and entering your Support ID (after you log in, your support ID is located in the upper left of the support.mozy.com page). Phone support is available from 10 a.m. to 7 p.m. EST, Monday through Friday. The cost for one incident is $19.99.

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Mozy Adopts EMC ECS Appliance

The Mozy team is thrilled about today’s announcement of EMC Elastic Cloud Storage (ECS) Appliance. For us, this is more than a product announcement from our parent company EMC. The ECS Appliance represents something significant for the Mozy service as well.

Since Mozy’s debut as a scrappy startup seeking to protect the world’s data with online backup, we have created much of the cloud storage software that allowed us to scale to well over 90 petabytes of customer data. The system we built handles over 120 terabytes uploaded each day. For almost a decade, the demand for more and more cloud storage has kept us focused on continued storage innovation.

When you read the ECS Appliance announcement, something quite relevant to Mozy stands out: “The ECS Appliance allows customers to add hyperscale cloud capabilities to existing private and hybrid cloud environments, delivering ease-of-use through self-service capabilities, fully automated provisioning, and data services for next-generation applications.” Hyperscale cloud storage overlaps a lot of what Mozy has been doing over the years. So could we use it at Mozy?

On evaluating the EMC ECS Appliance, we determined that it could easily handle Mozy’s massive storage scale with the resilience and durability that our customers expect from us. In considering it for our own use, we found that doing so would allow us to phase out certain parts of the infrastructure software that we have developed over the years. That would allow us to leverage the continuing innovation that EMC plans to invest in this powerful storage technology. Today, we’re delighted to announce that Mozy intends to adopt the EMC ECS Appliance.

With today’s announcement, EMC is helping Mozy redefine the focus of our R&D efforts. With ECS Appliance, Mozy can invest more in new features and further extensions to the Mozy service while also leveraging the staggering amount of innovation the EMC ViPR team will continue to invest in the ECS Appliance.

Mozy Partner Success Story – Vito Farelli

Computer VirusOne of the most enjoyable things we get to do here at Mozy is hear about how our service has helped people avoid catastrophes. Individuals and businesses trust us to protect their most important digital information, and nothing is more comforting in a time of disaster than to know your files aren’t more than a couple of clicks away. We often hear stories from our customers and partners, and received one recently that we’d like to pass on.

I’ve been reselling Mozy to my clients for years now and I stress over and over again on how important backups are. Well today I was recipient of the greatness of MozyPro backup. One of our computers got infected with the CrytoLocker virus and it went in to all the shares of the network and started locking down all MS Office files. Once I identified the culprit computer and removed it from the network I then went to work on how to fix these now corrupt files. I logged onto the server and started restoring my files from the previous night Mozy backup. We have a lot of MS Office files that get used daily. This includes MS Access Front Ends with SQL backend and the Access file was affected. I was able to restore all my programs without any data loss and restore productivity to our busy office within hours.

If not for Mozy backup this day could have truly been my “Black Friday.” I am in the process of now restoring the non-essential files that were on the server other than for storage. As I stated before I have been reselling MozyPro for years to my clients. Today is just another example on how well your product performs. I extend to you my highest praise and recommendation to anyone that would have any doubts of your product.

Thank you very much

Sincerely

Vito Farelli

This experience is a great reminder that even if you’re careful, you might find yourself in a situation in which, through no fault of your own, the data you have is lost or destroyed. If you aren’t protecting your business data already, you should consider cloud backup. MozyPro makes it easy and affordable to back up your data and make it easily accessible to you no matter where you are. If you’re interested in helping others use Mozy to protect their information, you can learn more about our Reseller program.

 

Are your irrational fears holding you back?

Believe it or not, 84% of us admit to holding onto fears that we know are irrational – and the workplace is a hotbed for those insecurities.

Are you one of those people? Like the kind of person who writes an email and thoroughly checks and double checks the addresses you’re sending it to, only to experience that awful sinking feeling that by chance you’ve sent it to the wrong person? Even though you could swear you’ve addressed it correctly, you can’t stop yourself from frantically checking your sent items for validation.

What about making coffee in front of the boss? Are you worried that your normally steady hand will inexplicably turn into a quivering coffee-sprinkler, designed to spill as much of the brown stuff on as many people as possible. And does that worry keep you from even trying to make the coffee in the boss’ presence?

Irrational Fears at the Office

It seems that nearly all of us have some irrational workplace fears that prevent us from doing things. If that means not having a cup of coffee, it’s probably not a big deal. But if it prevents the implementation of a new project that could bring cost savings and time efficiencies, that’s a different matter.

Sound extreme? Well, according to our Mozy survey 37% of IT managers said that they’d had projects rejected because of managerial fears. And 55% say their company perceives the adoption of technology as a risk.

The ability to recognize risk is an essential business skill, but automatically dismissing projects as risky – irrationally – means that companies can really miss out.

The IT managers surveyed highlighted just how arbitrary decision making can be by revealing which buzzwords invoke an irrational fear from their bosses. If you’re pitching Mozy to your manager, does it matter whether you call it “online backup,” “cloud backup,” “backup on demand” or “backup as a service”?

The Great Cloud Security Myth

The answer is “backup on demand”! 53% of IT managers say “on demand” helps their proposals compared with 15% for “as a service.” It’s true. And conversely, 17% say “as a service” hinders their pitch compared to just 5% for “on demand.”

Want to know more about the best and worst buzzwords to use if you want budget sign off? Or do you want to know how many people secretly think the photocopier is plotting against them? Read the full findings of Mozy’s research here.

Is your cloud backup enterprise-ready?

Is Your Cloud Backup Enterprise-ready?A new IDC White Paper, sponsored by Mozy, highlights the risks and challenges that enterprises face if they fail to carefully evaluate vendors before selecting a partner for cloud backup and access.

“There has been an explosion in the number of vendors offering backup services and, while some of these have been designed to meet the needs of large businesses, others are designed with SMBs, consumers or individuals in mind,” said Laura DuBois, Program Vice President, Storage at IDC. “Enterprises that fail to dig beneath the surface with a given solution could find themselves risking their data in unsuitable environments or having the rug pulled out from under them by a provider that doesn’t stay the distance.”

The new IDC White Paper, entitled “Entitled Key Criteria in Selecting a Cloud Backup Provider Built to Last”, offers a checklist for business to use in their selection processes. The document also offers an overview of industry trends and information.

The IDC White Paper’s hotlist of cloud backup “must haves” for enterprises includes:

  • Financial stability
  • Proven infrastructure
  • Established enterprise customer base
  • Geographically distributed data centers
  • Third-party validation and accreditation
  • SLA terms and execution
  • Robust encryption
  • Centralized management

“As more enterprises begin investing in a cloud backup provider, the trust placed in that provider to offer a solution that’s truly enterprise-ready becomes all the more critical,” said Dave Robinson, Mozy’s VP of Marketing. “That’s why we wanted to provide organizations with the information and thought-leadership of IDC in both learning how a cloud provider can help them and how to decide where to place that trust.”

To find out more about these topics and the key questions to ask a cloud backup provider, get a copy of the full IDC White Paper.

Mozy Blog Recap – 2012

2012 was a big year for the Mozy blog. Changes to the back end were made allowing for more reliability and flexibility.

The blog also had a facelift (the old look had been around for 3 years and while it had served well, it was time for a chance), and we also hit milestones for visits and pageviews.

We also added a new commenting system, Disqus to allow for easier commenting and replies.

The Mozy Blog

We’ve compiled the top 10 posts from last year below. For the 3rd year in a row, our Petabyte infographic was the top piece of content, accounting for almost 25% of our page views. Stay tuned for a refresh coming soon!

The Top 10 Most Popular Posts on the Mozy Blog in 2012:
  1. How Much is a Petabyte? (infographic)
  2. Mozy Enhances Stash with Major Update To Web Access
  3. Mustaches – Who Made them Famous and Who Followed (infographic)
  4. All in the Family – Who Stores What? (Infographic)
  5. Mozy Stash Video Contest Winners
  6. Physical Storage vs. Digital Storage (Infographic)
  7. Stash – A New Era for Online Backup
  8. Backing Up Hundreds of Gigabytes With Mozy
  9. How to Use Cloud Backup to Customize Your Android Phone
  10. Cloud Roundup and Links of Interest – May 31

Take a look and let us know what you think – we hope you enjoy them!

Smile! – Until you realize your phone is gone

Family gatherings, catching up with friends, the school holiday performance … there are so many reasons why we take more pictures with our smartphones in the weeks leading up to Christmas.

Group taking picture with phone

But, the memories you’re trying to preserve may not last as long as you’d hoped if your phone doesn’t come home with you at the end of the day.

According to new research from Mozy, Saturday evenings in December is the most dangerous time to lose something, and a smartphone is the most commonly lost item. In fact, 70% of us have lost a gadget such as a smartphone or laptops.

And, if it’s the memories on your phone that you value most, you’re not alone. The majority of people who took part in our survey told us that it was the pictures, contacts and other documents on their phones they missed most.

If you want the peace of mind to snap happy this Christmas, make sure that the stuff on your phone is protected. Sync your phone with the Mozy app and make sure that your laptop is backed up with Mozy. It’s simple, automatic and you can even get a version for free.

To check out Mozy sync and backup, visit mozy.com. Or, for further results from the survey, head over to mozy.com/lost.

Shop ‘til you drop – your smartphone?

Does this schedule sound familiar: Get kids ready for Christmas party and shopping. Coats on. Shoes on. Go to the bathroom? Coats off. Bathroom. Coats on. Lost shoe. Find shoe. Leave house. Go back for forgotten present. Get in car. Out of car. Arrive at friend’s house. Shoes off. Coats off. Swap gifts. Shoes on. Coats on. Leave house. Arrive at shops. Coats on. Coats off. Coats on. Coats off. Call home to check which Lego set you were supposed to get. Call home to check what to get when that one’s sold out. Coats on. Coats off. Drop bag. Juggle bags. Coats on. Wipe noses. Leave shops. Go back for lost coat. Back in car. Arrive home. Collapse!

Tired Shoppers

It’s no wonder that many of us find ourselves missing one or two things – once we get a chance to check. According to new research from Mozy, December is the time of year when most things are lost, and Saturdays are the worst days and that most stuff goes missing – at around 6:00 p.m. as we head home.

And with the top reasons for losing things including “getting carried away,” “carrying too much” and “getting distracted,” it’s understandable how the Christmas season creates a hotbed for loss.

Frustratingly, although hats, gloves and other lower-cost items do feature highly on the list of things that don’t make it home with us, the most commonly lost item is a smartphone. In fact, 70% of us have lost a phone or other electronic gadget.

And, when we do lose our electronic gadget, it’s not just the device itself that we have to say goodbye to. It’s often the pictures, music, contacts and other data that we lose too. The majority of people who took part in Mozy’s survey told us that it was their data they were most upset about when they lost their phone or laptop – not the hardware.

So, before you head out once more into land of lost items, make sure the stuff you care about is protected. You can sync your phone or backup your laptop with Mozy. It’s simple, automatic and you can even do it for free.

To find out more about how to protect your data, visit mozy.com. Or, to get more results from Mozy’s Lost and Found survey, head to mozy.com/lost.

Beware 6:00pm on Saturdays in December!

If you’re out and about this month, keep an eye on your stuff – as December is the most common month for items to go missing. And, more precisely, keep a tight grip at 6:00 p.m. on Saturdays, as that’s the time when people are most vulnerable to loss.

According to our new research, Americans will lose $39 billion worth of items this year – the average person in the U.S. has misplaced nearly $250 worth of possessions in the past 12 months.

Proportion of total number of items lost nationally

Proportion of total items lost - US

It’s most important to keep an eye on your electronics as 70% of people have lost a data device such as a smartphone or laptop. In fact, the smartphone is the item most commonly lost.

Of course, it’s not just the device itself that you may never see again. Photos, documents and all manner of other irreplaceable information can disappear with it. And the majority of people taking part in our survey told us that it was losing their data that upset them far more than losing the device itself.

So, if you’re heading out this Saturday, make sure you’re prepared! Make sure that the stuff on your device doesn’t contain the only copies of your pictures and other data. Sync your phone and backup your laptop – it’s simple to do and it’s free with Mozy if you visit mozy.com/home/free. To find out more about the lost and found items from our research here in the U.S. and around the world, head to mozy.com/lost.

Mozy Stash Video Contest Winner!

This past summer, we asked our MozyHome customers to re-create a movie, while incorporating Mozy Stash into the plot.  We were overwhelmed with all the responses and thoroughly enjoyed ourselves watching each of them.  Although it was difficult to narrow it down to one winner, we finally chose the winner.

Congratulations to Phil Berry from Winston-Salem, North Carolina!

Grab a bowl of popcorn, sit back, relax, and watch a re-creation of “Back to the Future” featuring the perfect sprinkling of Mozy Stash throughout the movie.

Want to be participate in Mozy’s latest contest? Try our Scary Haiku Contest!