Category Archives: Uncategorized

My name is Angela and I work for Mozy.

 

Angela has been a great asset for Mozy for many years. She has worked different positions in support and has won much internal recognition for her excellent work ethic. Angela is irreplaceable, and after reading her answers below, I’m sure you will agree.

I define my workspace as…

My workspace is a cubicle in our Pleasant Grove office. While I love work-at-home days because I don’t have to commute to work, I find I really miss the multiple monitors and computers I have to work with when I’m sitting at my work desk. It really makes life easier! I also have a little personal touch in my cubicle, such as my Doctor Who calendar, some KCS (Knowledge Centered Support) awards I’ve won, the Mozy data shuttle astronaut, and a cute little vinyl Maleficent my coworker gave me.

A device I can’t live without….

While I hate to admit that I’m so connected, I’d have to say it’s my iPhone because it has everything I need in one convenient little package: my music, my eBooks, Internet, and social media. It’s also often the only link to my social life when I’m balancing work and school and my only free time is filled with homework and what little sleep I can find.

When I arrive at work, I typically start my day off by…

When I arrive at work the first thing I do is head to the break room to get water for the morning while my computers boot up, then I like to sit down and enjoy a cup of coffee while I start by checking in on internal company emails and then customer replies from the day before.

My work routine is…

Check internal emails, work on customer reply cases, work on new customer cases that are awaiting response, follow up with any customers who I haven’t heard from in more than three days, and then repeat. I also like to find time to create Knowledge Base articles when the queue is light or empty.

I do/do not listen to music at work and it helps me work better because …

I prefer listening to music at work. Once I get “in the zone” with my cases, the music helps drown out all the background noise the rest of the office is making so that I don’t lose focus. It also helps that I don’t generally get interrupted if people see my headphones on! The best music to encourage productivity for me has been French music, such as Christophe Mae, Zaz, and Stromae. However, I find that listening to audio books or podcasts are equally as awesome during my work flow AND I’m gaining new information.

The best advice I can give a recent college graduate looking to do what I do is …

Learn or improve your interpersonal skills and try not to take anything too seriously. While working in Support isn’t the ideal of most people, I really enjoy interacting with customers, especially when you can help them retrieve something important like their thesis that they’ve spent three years working on or the photos from their child’s first steps. Those things matter, and so you have to have some compassion for those times when people need a little extra care. Computer crashes can be so frustrating, and sometimes it’s hard not to take that out on a Support representative, even though it’s not personal. When that happens, you just need to remind yourself that it’s not about you, and then be as helpful as possible.

Outside of work, I am passionate about …

Writing is probably my main passion. Currently, I’m going to school and have dreams of one day being a renowned author. I also maintain 2 to 3 blogs (author’s note: check out Angela’s handy work at http://www.mysocalledchaos.com). I am also passionate about learning French, volunteering with a local animal rescue, and spending quality time with those who are important to me.

My eating habits are …

I try to eat healthy and I love getting fresh produce from the Farmer’s Market, but I will admit I’ll drop all calorie counting if you invite me out for Sushi or a bowl of pho.

If I could be someone for a day – I would be …

One of my colleagues in Ireland. I mean, hey, they’re in Ireland! When they complete their workday they get to look at all that green, and then walk down to the pub for a proper pint! ;)

The “secret sauce” that makes me who I am …

Probably the fact that I genuinely care about people and their lives. Being empathetic is perfect in my personal relationships with friends and family, but I find it’s also perfect when you work in Customer Service. I genuinely am happy for customers who are able to save their data, and genuinely sad when I hear some of the reasons they need to run their restores. When I hear how glad a customer is to have Mozy, it makes me happy.

One thing that makes me unique is….

My eclectic interests. I like to try most hobbies once, so if you visited my home you’d find an entire closet full of all the various things I’ve done and keep because I hope to get around to them again one day. Crochet, wood burning, oil painting, web design, photography, a musical instrument or two, etc. One day I’ll be able to do any hobby I want. Also, I want to be able to speak multiple languages. I’m working on French, and then hopefully I’ll start learning a third!

 

Interested in a career at Mozy?  Check out which positions are available at http://mozy.com/about/careers

Making Headlines and Making a Difference at Mozy and Beyond

These days when it comes to news, you don’t have to scratch the surface too deep to see who is making headlines, often times for none-too-flattering reasons. Sometimes it takes a little more digging to find the stories that hit closer to home. These are stories that don’t make national headlines; however, they make a considerable difference for the community of the one making headlines. Take for instance the recent article in Utah Business online magazine that highlights 30 women to watch. Mozy employee Jamie Morningstar made the list.

According to the authors of the article, “30 Women to Watch,” “Much of Utah’s economic success can be attributed to the many ambitious, talented and hard-working individuals who are devoted to improving [our] state.” These women are individually and collectively “playing an important role in shaping Utah.”

What can we tell you about Jaime? Jamie is a product manager who works closely with the Mozy development teams. Although she began her career as a software engineer, she soon realized that her communications skills were stronger than her coding skills. As she says in the article, “I built on my core skills, in my case computer science, found what made me unique in that field, and developed it.”

Recently, when a fellow Mozy employee asked her to describe what she does, Jamie responded: “Basically, I listen to a lot of people about what they need, work with the engineers to get it done, and then tell people about it!”

With her drive for constantly looking for ways to refine and improve what we do here at Mozy, it’s no surprise that her skills and talents are also making a difference outside of Mozy. That difference is particularly apparent to Utah’s young women who are interested in technology.

Jamie’s concern about the growing technology gender gap caused her to spearhead Mozy’s and EMC’s 2014 sponsorship involvement in Award for Aspirations in Computing,  whose purpose is to celebrate the achievements of young women and their aspirations in pursuing technology in computing. (To learn more about Jamie’s efforts with Award for Aspirations in Computing, click here.)

It’s always nice to be noticed, especially when you’re making a positive difference for the next generation. We hate to sound selfish, but we hope some of those whom Jamie is influencing and encouraging to pursue careers in technology find their way to Mozy.

From all of us at Mozy, congratulations, Jamie, for making it on the list of “30 Women to Watch”!

To learn more about what makes Jamie Jamie, read this recent blog post.

5 NFL Injuries Leave Fans Wishing They Could Restore From a Backup

One of the great things about restoring from a backup is that, in a way, you’re travelling back in time. You’re going back to that special place in time before your two-year-old dumped your laptop in the tub, or before your hard drive finally decided it’d had enough of your 24 hour gaming sessions.

With the NFL preseason in full swing, the fact that 300 pound men are now crashing into each other at full speed has hastened the return of everyone’s least favorite event in sports – the injury. The loss of a player due to a unforeseen injury can alter the outcomes of games, success of teams, and in some cases, the careers of coaches or front office types. Even though we’re only a few weeks into the preseason, there are already quite a few players who’s season is already done due to injury.

NFL Backups and injuries

Alexey Stiop / Shutterstock.com

Here are five players fans wish they could restore to a previous, uninjured version:

Jeremy Maclin, WR, Philadelphia Eagles – Torn ACL

Chip Kelly’s arrival as Eagles’ head coach signaled a changing of the guard in Philly. Kelly’s up tempo offense is not without it’s doubters, but with players like Maclin (and fellow receiver Arrelious Benn, also injured) hopes were high in the City of Brotherly Love that Kelly’s fast paced style of play would restore the Eagles to the top of the standings. With Maclin out for the season, Philly fans are hoping they can simply hit the restore button next season, and won’t need to reset everything after a year or two of the Chip Kelly experiment.

Most likely backup: Riley Cooper

Brian Bulaga, OT, Green Bay Packers – Torn ACL

Yes, we’re not excited about talking about an offensive lineman either, but Bulaga has been a mainstay in the Packers’ trenches for the last three years, serving as the critical “blindside” protector to all-everything quarterback Aaron Rodgers. Some pundits had picked the Packers to finish first in their division, and while Rodgers and the cheeseheads are used to playing (and winning) in the face of adversity, Bulaga’s absence will be a blow (perhaps literally) to the Packers and their star QB. One can only hope Bulaga’s backup (rookie David Bakhtiari) will be up to the challenge.

Most likely backup: David Bakhtiari

Percy Harvin, WR, Seattle Seahawks – Hip injury (labrum)

Harvin’s arrival in Seattle was a source of excitement for the fans of the beleaguered Seahawks, who made their first visit to the playoffs in two years with rookie QB Russell Wilson calling the shots. Harvin was to be the featured weapon for an already powerful offense, but hip problems sidelined him before the season really got started. While the Seahawks’ receiving core certainly isn’t lacking in talent this year, fans are anxiously hoping the rumors about Harvin being “restored” to the team in late November or early December come true.

Most likely backup: Doug Baldwin

Dustin Keller, TE, Miami Dolphins – Torn ACL, PCL, MCL, and dislocated kneecap (Essentially his entire leg was blown up)

While Dolphins fans may be hoping to restore Keller to his previous consistency at tight end, Keller himself is pushing for a quick recovery. After spurning the New York Jets to sign a one-year deal with the Dolphins, Keller was banking on his status as young quarterback Ryan Tannehill’s check down option to produce a monster year and a correspondingly large contract. Now out for the season and rehabbing a gruesomely shredded knee, Keller and Dolphin fans are left to wonder “what if”. There are even a few questions as to whether Keller will see the field again in Dolphins teal and white, or in any other uniform for that matter.

Most likely backup: Charles Clay

Dennis Pitta, TE, Baltimore Ravens – Fractured and dislocated hip

Technically Pitta suffered his hip injury (which drew some similarities to Bo Jackson’s career-altering hip injury in 1991) earlier in the year, but it still casts a shadow over the Ravens’ efforts to defend their Super Bowl title. Pitta had his best reason as a professional in 2012, and his 61 catches and 7 touchdowns were a result of his chemistry with gun-slinger QB Joe Flacco. 13% of Pitta’s catches were for more than 20 yards, so Ravens fans are hoping someone is there to pick up the slack.

Most likely backup: Ed Dickson.

Of course, as the season continues, NFL fans will continue to find their team’s outlook changed due to injuries across the league. Owners, players, and fans alike know that in a game as rough and aggressive as football, a backup plan is key.

Mac 1.4.3 Update

The 1.4.3 Mac release for MozyHome and MozyPro is now available to download at www.mozy.com/home/download and at www.mozy.com/pro/download, which fixes the Time Machine/Time Capsule issue.

Earlier this week a bug was discovered in our 1.4.1 Mac release that affected our customers who were using Time Machine with Time Capsule or Time Machine with a network share of another Mac. But the issue did not affect all of our Mac customers. Those who don’t use Time Machine were not affected, and those who use Time Machine with a locally connected external drive were not affected.

During the process, our engineers worked tirelessly to diagnose and fix the issue.  This latest version has undergone a rigorous testing process, and we are confident this solves the problem. We apologize again to everyone who ran into the issue.

Triple-Digit MozyPro Adoption amongst Healthcare Providers

Yesterday we were thrilled to announce triple-digit growth in the number of healthcare organizations adopting MozyPro over the past year. We believe that the primary drivers of this growth include economic pressures, the growing trend towards digitized health records, the sheer amount of digital information being accumulated by healthcare providers and compliance with government regulation.

Like any business, healthcare providers are not immune to economic headwinds and are also being forced to reduce budgets and do more with fewer resources. MozyPro online backup offers secure, automated backup at an affordable price, which frees up valuable resources to focus on more important things—like managing your business.

In our announcement, we shared a few customer stories such as that of Dr. Wayne T. Faber of Tenafly Dental Associates in Tenafly, New Jersey who realized a 97 percent savings in backup costs after switching to MozyPro. For more information or to read the full customer stories, visit www.mozy.com/healthcare.

Individual medical records once stored in filing cabinets are now being digitized and stored as electronic health records (EHRs). As part of the recently passed economic stimulus bill, the HITECH Act encourages healthcare providers to move to EHRs and provides financial incentives for doing so. Compliance with government regulation is also critical, and MozyPro helps healthcare providers become compliant with both the HIPPA Privacy and HIPAA Security Rules.

This will result in unprecedented amounts of digital patient information being generated in the coming years, which also needs to be protected and securely backed up. With over 15 petabytes of data currently under management, Decho is one of a handful of trusted companies in the world that has experience securely managing data at such a massive scale. To put 15 petabytes in perspective, Decho stores 750x the digitized content of the Library of Congress! That’s a lot of data.