Vote for Mozy!

Recently Webware, part of the CNET community, posted finalists for the Webware 100 awards and Mozy was chosen as a finalist! We’d be honored if you took a minute to show your love and give your props for Mozy before voting closes on April 30. It’s easy to vote and no registration is required. Just go here to vote.

Customer Spotlight: Howard Moore

Howard Moore from La Canada, California, received a frightening wake-up call one day, that convinced him of the need to find a better backup solution for his data.

Just days before Christmas, Howard and his family were victims of a house burglary.

Before signing up for Mozy, Howard would back up to external hard drives every night. He would alternate between the two drives, and take one off-site with him to his work office. However, since Howard has started working more from home, his second hard drive is no longer located off-site.

As a result, when the burglars came into Howard’s home, both of his hard drives were sitting next to his desktop. But, for whatever reason, Howard’s home office located in the back of the house, was not broken into. Maybe the burglars were too distracted by the Christmas gifts and his wife’s jewelery to even go into the office, but for whatever the reason, Howard is grateful.

"If the burglars had come into the back room, I would have lost everything," Howard said. "I had both external backup drives sitting right next to my PC! The home burglary convinced me of the need for off-site storage. I checked many other services for several weeks and Mozy was by far the best for me. It is designed for my needs."

Howard has been using Mozy ever since the burglary, and could not be happier with the service.

"I have only had to restore a few files since becoming a Mozy user, but I have tried multiple methods, and all of them could not have been any easier," Howard said. "What I like most about Mozy is that it’s always there, discretely doing its job."

Mozy’s 1 Millionth Customer!

As mentioned in our previous blog post, we’ve had a big announcement to make, and, well, the time has come! Earlier this year, we reached 1 million Mozy customers! To celebrate this significant milestone, we decided to find our millionth customer and give them a warm Mozy "thank you."

Our search took us out to Pittsburgh, Pennsylvania, where we met up with our very own spokesperson iJustine to surprise Nathan Kletzing, our millionth customer, with a massive Mozy prize! Here’s her video of the event-

So congrats to Nathan and his wife. Enjoy a million seconds of peace together, as you take an all-expenses-paid 7-day cruise to Mexico on us , comfortable in the knowledge that while you’re away, all your data is backed up with Mozy!

P.S. Be sure to check out our previous blog post for winners of the Guess The Prize contest!

Guess The Prize Contest (For a Different Prize)

Question Mark We passed a major milestone earlier this year, and now one lucky customer will be receiving a massive Mozy prize to celebrate!

What is the prize, you ask? Well, that’s the catch. We’re not going to announce it right now. Instead, we’ll be publishing a series of clues on this blog and on our Twitter feed over the next couple of days that point towards what the massive prize is. The first three people to correctly guess what the massive prize is will receive an iPod Touch courtesy of Mozy! Just email your guesses to nate@mozy.com . Good luck, Sherlock!

Clues:

Winners: We only had one winner who got all required elements of the guess correct -Eric Nagel. Congrats! If you didn’t win, stay tuned because there will absolutely be more contests in the near future!

Mozy Customers on US Airways Flight 1549

USA Today Personal Technology Columnist Ed Baig published a story of two passengers on US Airways flight 1549 that landed in the Hudson River earlier this year. While one passenger was using Mozy online backup and able to recover his data, another wished he was using Mozy:

"Few people suffer data loss in quite as harrowing a fashion as Bill Wiley. He was a second row passenger on the plane that was famously forced to make an emergency landing on the Hudson River. The passengers all survived the crash, of course. But Wiley still hasn’t recovered the two computers he had on board, containing about 250 gigabytes of data from his employer Computer Associates.

Flight 1549 Wiley had been good about backing up files on the two computers by sharing the contents of one hard drive with the other. He also kept data on thumb drives. And he rarely traveled with both machines, but had to in this case because of an assignment. "I had no idea how screwed I was about to be," he recalls.

Fellow passenger Paul Jorgensen was more fortunate, at least when it came to his computer. The night before the flight, Jorgensen backed up "a ton of data" on his IBM ThinkPad via a business account his employer had with the Mozy online backup service. Jorgensen works for Epocrates, a producer of medical software.

"Pretty quickly after I realized I was 100% safe [on the ferry] I realized I was going to be in pretty deep trouble without that laptop," says Jorgensen, who had been seated in the first row of the plane. "My life is in that laptop."

Within a day, Mozy sent him 6 DVDs with recovered data. "The accident was on a Thursday. By Monday I was completely back up and running."

Fortunately, most people won’t ever have the experience of losing a laptop as a result of a crash landing into the Hudson River, however, catastrophic computer failure does occur on a daily basis as a result of hard drive crash, leaving a laptop in the taxi, or something as benign as a spilled cup of coffee. By contrast, Mr. Wiley is out thousands of dollars and countless time, while Mr. Jorgensen (who has been using Mozy) was back up and running within a few days.

We’re grateful that all passengers on Flight 1549 were in the hands of such an experienced and skillful crew and were all and able to return to their loved ones without any loss of life or significant injury.

Update: ComputerWorld Columnist Lucas Mearian also published a story about Mozy customer Paul Jorgensen:

"The only thing else not lost forever was the data stored on the laptop, copies of which were kept on the servers of an online backup company. Epocrates uses Mozy to back up data and, uncharacteristically, Jorgensen had backed up his files the night before the flight. Six DVDs holding the data were sent to Jorgensen on Jan. 19, just four days after the crash. "I was left without an excuse to not work. It was almost too quick," he joked. . . .

Without the backup, he would have not only lost all of his business data, but a lot of personal data and photos that he kept on the lost laptop. It was one less thing to worry about, he noted."

Client Release: Windows 1.12

As part of our relentless effort to deliver the best online backup service in the world, we are proud to announce the 1.12 release of the Mozy Windows client. Here’s a couple of highlights from this latest release:

  • We’ve added a search box to the restore tab within the client that lets you search for specific files within your backup. Previously, you could only browse for files and had to know where on their computer it was located, when it was backed up, or in which backup set it was included. You can now search for files on the restore tab in the client.
  • We’ve differentiated backup sets (i.e. all music files) and file system folders (i.e. the “my music” folder) under the restore tab. We had received some feedback from our customers that the visual display in the restore tab made it difficult to distinguish between file system folders and backup sets. Now, this new overlay icon on the backup set folder icon helps to differentiate it from the file system folders.
  • We have added the ability to re-associate a new computer. In the event of disaster or data loss, you can use Mozy to easily restore your backup files to another computer. You can also migrate your backup files from one computer to another, as well as transfer files from an old computer to a new computer. You can find additional information about replacing a computer here.

To see the full release notes and download the new client version, check out our update section . Please note that you don’t have to download and install the new client manually, as your old client will auto-update within a week.

Finally, we are constantly looking for ways to improve Mozy, so if you have any comments or suggestions, please email us at support@mozy.com!

Customer Spotlight: Andrew Fung

We love hearing back from our customers. Andrew Fung in Orlando recently told us about his Mozy story.

Before signing up for a MozyHome Unlimited account, Andrew backed up over 8,000 photos and hours of video manually on DVDs and external hard drives. It was tedious and time-consuming, but it paid off when his hard drive crashed. He was able to restore almost all of his data from his backups, but the crash made him wonder what would have happened if his on-site backups had been lost along with his hard drive.

After researching online backup solutions, he decided Mozy was a perfect fit for his situation.

“Mozy offers the simplicity, versatility and reliability I want at a cost that is actually less than what I would pay to maintain my own on-site storage,” Andrew said. “The client is easy to use but has enough options to ensure my selected data is secure and the few times I have had to restore a few files the process has been straight forward and quick.”

Signing up with Mozy has saved Andrew money and time while protecting his photos, video and other data.

Hey Upline Users, We Love You!

HP’s Upline backup service recently announced to its users that it will be closing its doors on March 31, 2009. We think backing up your stuff is pretty important, so in order to help those HP Upline customers who will be without a backup solution, we’re offering 20% off new MozyHome Unlimited annual and biennial subscriptions. We want to help you keep your data safe, and we (and EMC) want assure you that we’re going to be here for years to come.

Just type in UPLINE at checkout or click here to get 20% off your new Mozy subscription!

Mozy Twitter Free Account Friday!

Back late last year, we decided it would be a good idea to start paying attention to Twitter. Well, since then, we’ve been able to help clients out by using Twitter to announce new versions of our clients , provide a direct channel for customers to get support , offer tips for using Mozy , and mention blog posts and other useful resources . We’ve even gotten a couple of kind mentions !

With that said, we’re trying something new. Starting tomorrow at 12:01 MST, we’ll be having Mozy Twitter Free Account Friday! That’s right, we will be giving one lucky @mozy follower a FREE MozyHome unlimited account good for 1 year of UNLIMITED backup! If you already have a MozyHome Unlimited account, we’ll just extend your account out a year, for free! All you have to do is meet the following requirements:

  1. You must be following Mozy before 11:59 PM Friday evening.
  2. Sometime between 12:01 AM MST Friday morning and 11:59 PM MST Friday evening, you must retweet the following message: Just entered the Mozy Free Account Friday contest! You can win by following @mozy and RT! http://bit.ly/d14MEp #mozyfaf

That’s it! We’ll tweet out the winner this coming Monday. Good luck!

Cut Costs, Stay Secure

If you’re like most businesses, you’re probably looking for ways to cut costs wherever you can. Whether it’s waiting to refresh hardware, reducing workforces, or changing your IT workflow, businesses are feeling the effects of our current economic climate in the way they operate.

Citing a recent webinar by Gartner analyst Kurt Potter, Shane Schick of ITWorld Canada notes that companies should exercise caution before making drastic changes in an effort to cut costs, especially in their IT environments. Some cost-cutting measures can actually harm a business when it comes to the delivery of their products or services. Potter states, “You need to build competencies and discipline around cost optimization.”

One vital aspect of any business is the protection and storage of critical customer and business data. So how do you protect what’s most important with reduced resources? Schick says that being willing to embrace emerging technologies is one way to effectively reduce cost and increase productivity.

Instead of backing up your business information with traditional on-site storage, which many times requires expensive hardware, setup fees and constant monitoring, you could use Mozy’s online backup solution. Not only will this save you money on power, infrastructure, and physical space, but it will also save you time and resources, which is priceless for any business.

The great part about Mozy is, you still get the highest in security standards. With files transferred and stored in encrypted states, you will never have to worry about the integrity or security of your data. Even if you move offices or lose systems to theft, viruses, hard drive crash, or natural disaster, your critical information is securely stored and accessible when you need it.