Client Release: Windows 1.14

We are once again proud to announce another Mozy Windows client release. Here are a few highlights from this latest release:

  • Added support for EFS encrypted files – The client now supports backing up only the portions of the files that have changed for EFS encrypted files, rather than the entire file.
  • Improved the speed of launching configuration – When you launch the configuration utility, it now displays much faster than before.
  • Added welcome tab in the client configuration – The client configuration window now has a Welcome tab that displays information about how Mozy works, how to select files for backup, and how to perform a restore.
  • Added tooltips to the tabs in client configuration – Added pop-up text that displays when a mouse is hovered over a tab (tooltips) in the client Configuration window. The tooltips explain the tasks that can be completed on each tab of the Configuration window.
  • Enhanced locked file support – The client now uses Windows Volume Shadow Services (VSS) for all files to prevent locking. This allows files to be used by other applications while they are being backed up.
  • Improved the password change flow – Now when you change your password on the Mozy Web site, you are automatically asked to enter your new password when a backup occurs or when you launch the Configuration window.
  • Other compatibility and performance improvements

To see the full release notes and download the new client version, check out our update section . Please note that you don’t have to download and install the new client manually, as your old client will auto-update within a week.

Finally, we are constantly looking for ways to improve Mozy, so if you have any comments or suggestions, please email us at support@mozy.com !

The Best Intentions

I’m always surprised by the statistics which suggest more than 50% of companies have little or no backup strategy. Whether it is reluctance to new technology, perceived lack of threat to their computers or servers, or the misconception that backup is too expensive, many companies decide to forego off-site backup, thus opening the door for catastrophic data loss.

Take AVSIM for example. AVSIM, a leading website dedicated to the flight simulation community focusing mainly on Microsoft’s Flight Simulator program, recently had their two servers hacked and their site brought down. The company had no external backup system. Thirteen years of hard work and success where instantly wiped out.

“Yes, we dutifully backed up our servers every day,” the site’s founder said. “Unfortunately, we backed up the servers between our two servers. The hacker took out both servers, destroying our ability to use one or the other back-up to remedy the situation.” As of right now, AVSIM founder fears that the company may never recover from their data loss.

While we don’t wish disaster upon anyone, the truth is, disasters happen. Accidentally deleting a file, contracting a virus, or being the victim of a hacker can ruin your business in minutes. Unfortunately, stories like that of AVSIM’s are occurring more and more. I’ve made sure my friends and family have a backup plan, and so should you!

Mozy Wins Webware 100 Award

Mozy: 2009 Webware100 WinnerYesterday CNET named Mozy the 2009 CNET Webware 100 winner in the Infrastructure & Storage category. The Webware 100 Award honors the people’s choice in the best sites and services available today.

We thank each Mozy customer who voted for Mozy and helped us win the award. After more than 6,000 nominations for inclusion in the Webware 100, the CNET editors narrowed the nominations to 300 in each category. From this list, web users voted more than 600,000 times to select the top 10 products from each category.

The award points to Mozy’s popularity and leadership in the online backup market. We won the award because of the support of our great customers, and we thank our customers for their enthusiasm.

Triple-Digit MozyPro Adoption amongst Healthcare Providers

Yesterday we were thrilled to announce triple-digit growth in the number of healthcare organizations adopting MozyPro over the past year. We believe that the primary drivers of this growth include economic pressures, the growing trend towards digitized health records, the sheer amount of digital information being accumulated by healthcare providers and compliance with government regulation.

Like any business, healthcare providers are not immune to economic headwinds and are also being forced to reduce budgets and do more with fewer resources. MozyPro online backup offers secure, automated backup at an affordable price, which frees up valuable resources to focus on more important things—like managing your business.

In our announcement, we shared a few customer stories such as that of Dr. Wayne T. Faber of Tenafly Dental Associates in Tenafly, New Jersey who realized a 97 percent savings in backup costs after switching to MozyPro. For more information or to read the full customer stories, visit www.mozy.com/healthcare.

Individual medical records once stored in filing cabinets are now being digitized and stored as electronic health records (EHRs). As part of the recently passed economic stimulus bill, the HITECH Act encourages healthcare providers to move to EHRs and provides financial incentives for doing so. Compliance with government regulation is also critical, and MozyPro helps healthcare providers become compliant with both the HIPPA Privacy and HIPAA Security Rules.

This will result in unprecedented amounts of digital patient information being generated in the coming years, which also needs to be protected and securely backed up. With over 15 petabytes of data currently under management, Decho is one of a handful of trusted companies in the world that has experience securely managing data at such a massive scale. To put 15 petabytes in perspective, Decho stores 750x the digitized content of the Library of Congress! That’s a lot of data.

Vote for Mozy!

Recently Webware, part of the CNET community, posted finalists for the Webware 100 awards and Mozy was chosen as a finalist! We’d be honored if you took a minute to show your love and give your props for Mozy before voting closes on April 30. It’s easy to vote and no registration is required. Just go here to vote.

Customer Spotlight: Howard Moore

Howard Moore from La Canada, California, received a frightening wake-up call one day, that convinced him of the need to find a better backup solution for his data.

Just days before Christmas, Howard and his family were victims of a house burglary.

Before signing up for Mozy, Howard would back up to external hard drives every night. He would alternate between the two drives, and take one off-site with him to his work office. However, since Howard has started working more from home, his second hard drive is no longer located off-site.

As a result, when the burglars came into Howard’s home, both of his hard drives were sitting next to his desktop. But, for whatever reason, Howard’s home office located in the back of the house, was not broken into. Maybe the burglars were too distracted by the Christmas gifts and his wife’s jewelery to even go into the office, but for whatever the reason, Howard is grateful.

"If the burglars had come into the back room, I would have lost everything," Howard said. "I had both external backup drives sitting right next to my PC! The home burglary convinced me of the need for off-site storage. I checked many other services for several weeks and Mozy was by far the best for me. It is designed for my needs."

Howard has been using Mozy ever since the burglary, and could not be happier with the service.

"I have only had to restore a few files since becoming a Mozy user, but I have tried multiple methods, and all of them could not have been any easier," Howard said. "What I like most about Mozy is that it’s always there, discretely doing its job."

Mozy’s 1 Millionth Customer!

As mentioned in our previous blog post, we’ve had a big announcement to make, and, well, the time has come! Earlier this year, we reached 1 million Mozy customers! To celebrate this significant milestone, we decided to find our millionth customer and give them a warm Mozy "thank you."

Our search took us out to Pittsburgh, Pennsylvania, where we met up with our very own spokesperson iJustine to surprise Nathan Kletzing, our millionth customer, with a massive Mozy prize! Here’s her video of the event-

So congrats to Nathan and his wife. Enjoy a million seconds of peace together, as you take an all-expenses-paid 7-day cruise to Mexico on us , comfortable in the knowledge that while you’re away, all your data is backed up with Mozy!

P.S. Be sure to check out our previous blog post for winners of the Guess The Prize contest!

Guess The Prize Contest (For a Different Prize)

Question Mark We passed a major milestone earlier this year, and now one lucky customer will be receiving a massive Mozy prize to celebrate!

What is the prize, you ask? Well, that’s the catch. We’re not going to announce it right now. Instead, we’ll be publishing a series of clues on this blog and on our Twitter feed over the next couple of days that point towards what the massive prize is. The first three people to correctly guess what the massive prize is will receive an iPod Touch courtesy of Mozy! Just email your guesses to nate@mozy.com . Good luck, Sherlock!

Clues:

Winners: We only had one winner who got all required elements of the guess correct -Eric Nagel. Congrats! If you didn’t win, stay tuned because there will absolutely be more contests in the near future!

Mozy Customers on US Airways Flight 1549

USA Today Personal Technology Columnist Ed Baig published a story of two passengers on US Airways flight 1549 that landed in the Hudson River earlier this year. While one passenger was using Mozy online backup and able to recover his data, another wished he was using Mozy:

"Few people suffer data loss in quite as harrowing a fashion as Bill Wiley. He was a second row passenger on the plane that was famously forced to make an emergency landing on the Hudson River. The passengers all survived the crash, of course. But Wiley still hasn’t recovered the two computers he had on board, containing about 250 gigabytes of data from his employer Computer Associates.

Flight 1549 Wiley had been good about backing up files on the two computers by sharing the contents of one hard drive with the other. He also kept data on thumb drives. And he rarely traveled with both machines, but had to in this case because of an assignment. "I had no idea how screwed I was about to be," he recalls.

Fellow passenger Paul Jorgensen was more fortunate, at least when it came to his computer. The night before the flight, Jorgensen backed up "a ton of data" on his IBM ThinkPad via a business account his employer had with the Mozy online backup service. Jorgensen works for Epocrates, a producer of medical software.

"Pretty quickly after I realized I was 100% safe [on the ferry] I realized I was going to be in pretty deep trouble without that laptop," says Jorgensen, who had been seated in the first row of the plane. "My life is in that laptop."

Within a day, Mozy sent him 6 DVDs with recovered data. "The accident was on a Thursday. By Monday I was completely back up and running."

Fortunately, most people won’t ever have the experience of losing a laptop as a result of a crash landing into the Hudson River, however, catastrophic computer failure does occur on a daily basis as a result of hard drive crash, leaving a laptop in the taxi, or something as benign as a spilled cup of coffee. By contrast, Mr. Wiley is out thousands of dollars and countless time, while Mr. Jorgensen (who has been using Mozy) was back up and running within a few days.

We’re grateful that all passengers on Flight 1549 were in the hands of such an experienced and skillful crew and were all and able to return to their loved ones without any loss of life or significant injury.

Update: ComputerWorld Columnist Lucas Mearian also published a story about Mozy customer Paul Jorgensen:

"The only thing else not lost forever was the data stored on the laptop, copies of which were kept on the servers of an online backup company. Epocrates uses Mozy to back up data and, uncharacteristically, Jorgensen had backed up his files the night before the flight. Six DVDs holding the data were sent to Jorgensen on Jan. 19, just four days after the crash. "I was left without an excuse to not work. It was almost too quick," he joked. . . .

Without the backup, he would have not only lost all of his business data, but a lot of personal data and photos that he kept on the lost laptop. It was one less thing to worry about, he noted."

Client Release: Windows 1.12

As part of our relentless effort to deliver the best online backup service in the world, we are proud to announce the 1.12 release of the Mozy Windows client. Here’s a couple of highlights from this latest release:

  • We’ve added a search box to the restore tab within the client that lets you search for specific files within your backup. Previously, you could only browse for files and had to know where on their computer it was located, when it was backed up, or in which backup set it was included. You can now search for files on the restore tab in the client.
  • We’ve differentiated backup sets (i.e. all music files) and file system folders (i.e. the “my music” folder) under the restore tab. We had received some feedback from our customers that the visual display in the restore tab made it difficult to distinguish between file system folders and backup sets. Now, this new overlay icon on the backup set folder icon helps to differentiate it from the file system folders.
  • We have added the ability to re-associate a new computer. In the event of disaster or data loss, you can use Mozy to easily restore your backup files to another computer. You can also migrate your backup files from one computer to another, as well as transfer files from an old computer to a new computer. You can find additional information about replacing a computer here.

To see the full release notes and download the new client version, check out our update section . Please note that you don’t have to download and install the new client manually, as your old client will auto-update within a week.

Finally, we are constantly looking for ways to improve Mozy, so if you have any comments or suggestions, please email us at support@mozy.com!