Customer Spotlight: Andrew Fung

We love hearing back from our customers. Andrew Fung in Orlando recently told us about his Mozy story.

Before signing up for a MozyHome Unlimited account, Andrew backed up over 8,000 photos and hours of video manually on DVDs and external hard drives. It was tedious and time-consuming, but it paid off when his hard drive crashed. He was able to restore almost all of his data from his backups, but the crash made him wonder what would have happened if his on-site backups had been lost along with his hard drive.

After researching online backup solutions, he decided Mozy was a perfect fit for his situation.

“Mozy offers the simplicity, versatility and reliability I want at a cost that is actually less than what I would pay to maintain my own on-site storage,” Andrew said. “The client is easy to use but has enough options to ensure my selected data is secure and the few times I have had to restore a few files the process has been straight forward and quick.”

Signing up with Mozy has saved Andrew money and time while protecting his photos, video and other data.

Hey Upline Users, We Love You!

HP’s Upline backup service recently announced to its users that it will be closing its doors on March 31, 2009. We think backing up your stuff is pretty important, so in order to help those HP Upline customers who will be without a backup solution, we’re offering 20% off new MozyHome Unlimited annual and biennial subscriptions. We want to help you keep your data safe, and we (and EMC) want assure you that we’re going to be here for years to come.

Just type in UPLINE at checkout or click here to get 20% off your new Mozy subscription!

Mozy Twitter Free Account Friday!

Back late last year, we decided it would be a good idea to start paying attention to Twitter. Well, since then, we’ve been able to help clients out by using Twitter to announce new versions of our clients , provide a direct channel for customers to get support , offer tips for using Mozy , and mention blog posts and other useful resources . We’ve even gotten a couple of kind mentions !

With that said, we’re trying something new. Starting tomorrow at 12:01 MST, we’ll be having Mozy Twitter Free Account Friday! That’s right, we will be giving one lucky @mozy follower a FREE MozyHome unlimited account good for 1 year of UNLIMITED backup! If you already have a MozyHome Unlimited account, we’ll just extend your account out a year, for free! All you have to do is meet the following requirements:

  1. You must be following Mozy before 11:59 PM Friday evening.
  2. Sometime between 12:01 AM MST Friday morning and 11:59 PM MST Friday evening, you must retweet the following message: Just entered the Mozy Free Account Friday contest! You can win by following @mozy and RT! http://bit.ly/d14MEp #mozyfaf

That’s it! We’ll tweet out the winner this coming Monday. Good luck!

Cut Costs, Stay Secure

If you’re like most businesses, you’re probably looking for ways to cut costs wherever you can. Whether it’s waiting to refresh hardware, reducing workforces, or changing your IT workflow, businesses are feeling the effects of our current economic climate in the way they operate.

Citing a recent webinar by Gartner analyst Kurt Potter, Shane Schick of ITWorld Canada notes that companies should exercise caution before making drastic changes in an effort to cut costs, especially in their IT environments. Some cost-cutting measures can actually harm a business when it comes to the delivery of their products or services. Potter states, “You need to build competencies and discipline around cost optimization.”

One vital aspect of any business is the protection and storage of critical customer and business data. So how do you protect what’s most important with reduced resources? Schick says that being willing to embrace emerging technologies is one way to effectively reduce cost and increase productivity.

Instead of backing up your business information with traditional on-site storage, which many times requires expensive hardware, setup fees and constant monitoring, you could use Mozy’s online backup solution. Not only will this save you money on power, infrastructure, and physical space, but it will also save you time and resources, which is priceless for any business.

The great part about Mozy is, you still get the highest in security standards. With files transferred and stored in encrypted states, you will never have to worry about the integrity or security of your data. Even if you move offices or lose systems to theft, viruses, hard drive crash, or natural disaster, your critical information is securely stored and accessible when you need it.

Computer Nightmare Video Contest Winners!

Back in November of 2008, we announced a video contest asking for people to show us their worst computer nightmares. Maybe it was the awesome prizes (iPods, video cameras, and a trip to Hawaii), or just people’s innate desire to tell an awesome computer horror story. Either way, we received 52 awesome videos detailing everything from a dog with an overactive bladder to a murderous Mac.

After a public round of voting to determine the finalists and an internal company vote to determine the prize winners, we are proud to announce the winners of the My Computer Nightmare Video Contest. Here’s the Grand Prize winner, Tom Anderle, with his submission Don’t Anger Clippy:

To see the rest of the winners, visit http://mozy.com/computernightmare or check them out at the Mozy YouTube channel! And don’t forget to protect yourself from your own computer nightmare with Mozy Online Backup!

Client Release: Mac 1.3.1 and Windows 1.10.4

We’re proud to announce the latest releases of our Mac and Windows Mozy clients! We’ve made a few enhancements and fixed a few bugs people were having; here are some of the highlights:

Mac 1.3.1

The Mac 1.3.1 release addresses two issues:

  • Added functionality for MozyHome users to replace an existing computer. Pro users already have this functionality.
  • Fixed an issue some were having with scheduling weekly backups

Windows 1.10.4

The Windows 1.10.4 release addresses some of the following issues:

  • Improved handling for special characters in an email address.
  • Fixed a bug that caused high CPU utilization by the Mozy icon in the menu bar.
  • Enhanced error reporting when communicating with the servers.
  • Improved the handling for when a Backup set’s specified directory is no longer available

Here are the links to the full release notes and new client downloads for both MozyHome and MozyPro

MozyHome (Mac and Win)

MozyPro (Mac and Win)

MozyPro Wins “Excellence in Technology” Award

Data loss is inevitable. Whether as the result of hard drive crash, theft, accidental deletion, virus, or natural disaster, it happens to the best of us. According to the National Archives & Records Administration in Washington, 93% of companies that lost their data center for 10 days or more due to a disaster filed for bankruptcy within one year of the disaster. 50% of businesses that found themselves without data management for this same time period filed for bankruptcy immediately. Ouch! The good news is that data loss doesn’t need to be catastrophic as long as the business has a solid backup plan in place such as MozyPro . We hear from countless happy MozyPro customers on an regular basis who- after experiencing the near tragedy of hard drive crash, lost laptop in the taxi, flooded basement, etc. – are thrilled when MozyPro is able to “save their bacon.”

We were pleased to learn yesterday that MozyPro had been awarded the Excellence in Technology Award in the “Backup and Recovery” category from the readers of Small Business Computing. The article states, “this year marks the first time an online backup and recovery service has won the top spot, and honors go to MozyPro.” This award further reinforces Mozy’s position as the most trusted online backup service for consumers and businesses alike. After a humble launch in December 2006, MozyPro has since grown to more than 30,000 business customers ranging from then smallest home office users to large corporations like General Electric.

Since the launch of MozyPro , a tremendous amount of time and effort has gone into continually improving the service with enhancements like an improved Windows Server client, the availability of an AES private encryption key, and the recent release of a Mac version of MozyPro. We still have a lot of work to do, so expect more exciting enhancements and improvements to MozyPro over the coming months and years. We wouldn’t have won the Excellence in Technology Award without the outstanding feedback we receive from you, our customers. Whether positive or negative, we appreciate the honest feedback, so keep it coming!

Hello, World!

Since we last had a blog here at Mozy, quite a bit has changed. We’ve been acquired by EMC, released several new products, and we’ve learned a lot. As a reflection of what we’ve learned, we’re relaunching our blog with a renewed emphasis on you, our customer. We hope to be able to provide you with tips, inside looks at Mozy products, articles from members of the Mozy team, and status updates on the Mozy service. We’ll be posting regularly, so check back often for new info or subscribe to our RSS feed! In the meantime…

Be safe,

Nate and the rest of the Mozy crew