This is a story about a pet store in Portland, Oregon, and how Mickler & Associates, Inc.—a Mozy Reseller—saved the day using Mozy by Dell backup and restore.
The pet store runs a Windows 2008 R2 server to host their point of sale and remote management site database. This is a Windows Domain configuration, which means the store’s end users have limited access to the server but full access to their computers. In other words, all employees who are using a PC at the pet store have elevated administrator access to their computers. Although that’s probably best practice, it’s required for the store’s database.
Don’t click on that suspicious-looking attachment!
Recently, a store employee received numerous emails from one of their vendors. That’s not unusual. Unfortunately, this particular vendor’s system had been infected by the Wannacry ransomware outbreak a few months ago. One of the emails the employee received was suspicious-looking; however, because the email looked similar to other emails from the vendor, the employee clicked on the questionable email and soon afterward opened the infected attachment.
Once the employee had clicked on the attachment, the file executed. Because the employee has full rights to her computer, the files on her computer quickly became encrypted. The ransomware virus attempted to access the server; when it did, it encrypted the files that the employee’s user account could see. Although the virus wasn’t able to infect the entire server, it did infect the end-user shares that were vulnerable to the role of Buyer. All of those files were encrypted.
It is 2 p.m. on a Thursday. The pet store’s computer system is now down and out of commission. That’s bad news, especially with the approach of a busy weekend. What now? Mozy Reseller Mickler & Associates comes to the rescue! In fact, Russell Mickler is on site within the hour. Mickler quickly isolates the Windows computer and subsequently takes it offline. Next, Mickler begins a Mozy restore on the server to bring back the affected shares. Within one hour, Mickler restored all of the pet store’s encrypted files from the night prior back on the server.
Meanwhile, Mickler had to wipe the employee’s computer and rebuild it. Because the employee’s local profile is cached to the server and Mickler restored the files using Mozy’s restore feature, the employee’s desktop and files were back up and running immediately after the rebuild.
Mickler and Mozy are fast at restoring files!
Within 2.5 hours, Mickler had 80 percent of the pet store’s server restored and the infected PC rebuilt. The employee’s desktop and restored files were as good as new, just as they had been before the ransomware infection. All thanks to Mozy and a Mozy Reseller! Hey, did that doggy in the pet store window just smile?
Don’t let ransomware wreak havoc on your system. No business can afford downtime! Back up with Mozy by Dell and rest easy knowing you can restore your data back to its original state should your business-critical files become infected with ransomware.