Poll: Small-Business Owners Talk Worst Headaches (and Solutions)

Small Business Headaches and SolutionsWhat do the majority of small-business owners say are key points of stress in their world, in late 2012? The answer is, of course, related to how they manage money.

Nearly three-quarters of business owners polled in a recent Xero survey, 73% of them, said that managing revenue, expenses, and collecting overdue payments top the list of financial stressors.

“As a small-business owner, I am constantly in five places at once,” says Caitlin MacGregor, cofounder of Cream.hr, a hiring consultancy. What she seeks, in the way of solutions, MacGregor says, is a way of seeing big pictures and understanding the finances of the whole small business, moment to moment.

And so the trend, owners say, is increasingly the move to mobile.

Mobile Tools and Small Biz Finance

It’s not news that people use their smartphones and their tablets to check personal finances from almost anywhere, at any time.

Xero’s poll shows that almost half (46%) the mobile-device consumers it surveyed are looking at their bank accounts on vacation, and 18% of them will check their balance at the bar, or at the restaurant table.

Small Business Headaches and Solutions

Meanwhile, 67% of the small-business owners and operators polled say that they use mobile apps to help run their shops. And 58% of those polled describe the effect of these apps and devices: mobile makes small business operations more efficient.

How? Small-business owners are adopting the mobile finance mechanisms available to them to solve those key stressors that 73% of them describe. (Xero has a horse in this race — that’s part of why they’re so interested in these numbers. The company builds online accounting software that does the kind of things these owners are talking about, when it comes to finances and mobile apps.)
Here’s what more than 500 say about their implementation of mobile finances, in 2012.

— 33% said they check bank balances, making managing revenue the kind of minute-by-minute scenario that owners such as MacGregor say they desire.

— The expense-report problem. Some 23% of the polled owners said they use a mobile device to capture receipts. In other words, they’re submitting expense reports and the required documentation right from their phones.

— 18% are utilizing mobile tech to invoice their clients. This means, given the right apps, that they’re creating invoice documents for their customers on the spot, e-mailing it to them, and then following up on overdue statements, all from a mobile platform.

 

Mozy Mobile Apps