Tag Archives: mozy support

Mozy Takes Home a “Best Use of Technology” Stevie Award for Legendary Support

Stevie AwardAt Mozy, our customers come first. But if there’s something else we truly believe in, it’s the power of technology to transform businesses. So, when we have a chance to marry the two together and use technology to improve the customer experience – well, we jump at it!

In recent years, we’ve completely overhauled our online support experience with improved facilities for online chat, a huge knowledge base of articles, an enhanced online community and even resources for solving customer issues through social media.

You guys only see the front end of those solutions but there’s a lot going in the background to make all of those things work together. That way, as you access different support channels, we have a single view of you, and our agents always have the information they need at their finger tips to support you in the best possible way.

We hope you’ve noticed how easy it now is to access support from Mozy. Someone else that’s noticed is the judging team at the Stevie Awards. The Stevie Awards for Sales & Customer Service are the world’s top recognition for sales, contact-center, and customer-service excellence.

Last week, the Stevie Awards judging team gave Mozy an award in the Best Use of Technology category at their Sales and Customer Service awards ceremony.

We’re so proud of our award and our support team overall. You can find out why by reading more about the team and what we offer here. And, if you ever need us, our award winning team is right here 24x7x365.

Mozy Support Department Wins a Best in Biz Award

BestinBizAwards_2013Here at Mozy we pride ourselves on having the best customer support in the industry. Yet another testament to that comes today as Mozy was named a Silver winner in the “Support Department of the Year” category in the Best in Biz Awards 2013 – “the only independent business awards program judged by members of the press and industry analysts.” (Read the official news announcement here.)

In 2013, under the direction of Mozy Director of Global Support Damien O’Halloran – who joined EMC in 1997 – a new mantra to define customer support at Mozy was introduced: make it simple, make it easy, and focus on helping customers find solutions quickly. As a result, we now better support our millions of customers through enhancements to our “knowledge base,” the Mozy “community,” and through Mozy’s personalized “My Support” feature.

As we learned from the judges: This year’s Best in Biz Awards program, focusing on companies based or operating in North America, was the most competitive in its history, with the highest number of awards submissions to date and the most distinguished judging panel yet assembled. More than 500 entries were received this year, from a wide array of public and private companies of all sizes and from a variety of industries and geographic regions in the U.S. and Canada.

Winners of Best in Biz Awards 2013 were determined by an independent panel of 51 judges from top-tier news, business and technology publications, as well as broadcast outlets and analyst firms, such as Bloomberg Businessweek, Chicago Tribune, Computerworld, Crain’s New York Business, CRN, Dallas Morning News, Entrepreneur, eWeek Channel Insider, Fast Company, Financial Times, Fortune, Inc. Magazine, Orange County Register, PC Magazine, San Francisco Chronicle, San Jose Mercury News, USA Today, and many others.

On behalf of everyone involved in Customer Support at Mozy, we’re excited for the good work we’re doing in helping our customers keep their data safe, and we’re excited to win this award!

For a full list of gold, silver and bronze winners in Best in Biz Awards 2013, visit: http://www.bestinbizawards.com/2013-winners.

My name is Zach and I work for Mozy

Mozy is a great place to work. We’ve won “Utah’s Best Place to Work” four times in a row. We’re successful; our products are secure and sustainable, and we value our customers and their feedback.

All that being said, Mozy wouldn’t be the amazing place it is without our dedicated, passionate and generous team members. We are very fortunate to be surrounded by extremely intelligent people who inspire others to strive to be better co-workers but more importantly, better humans who meaningfully contribute to the world.

To make you jealous of our fortune (and to be brag about our team members), we are starting a series aimed at introducing you to the incredible people that make up Mozy.

We’d like to begin by introducing you to meet Zach Moffett. Zach is our Community Manager (also addressed as Sensei) for our robust Support Portal. In addition to undertaking the deceivingly hard Gluten free diet regime, Zach manages the Community forum where our customers can find peer-to-peer advice and help. He writes, produces, directs and is featured in many of our Support tutorial videos. Zach also engages our customers on our social channels and contributes to our blogs.

My name is Zach and I work at Mozy

 

I define my workspace as …
An efficient setting where I can get things done and entertain company at the same time.

A device I can’t live without …
iPhone with Audible.

When I arrive at work, I typically start off by …
Amp Energy drink and beef jerky.

My work routine is …
Stretch, yawn, go to meetings, talk to customers and take a nap in the sun (weather permitting).

I do/do not listen to music at work and it helps me work better because …
It doesn’t. My productivity drops in half. That being said, I really love listening to Imagine Dragons Radio on Pandora.

The best advice I can give a recent college graduate looking to do what I do is …
Stay positive, know the research and come through on your commitments.

Outside of work, I am passionate about …
I am enrolled full-time in grad school and I love spending time with my wonderful wife.

My eating habits are …
Beef Jerky and Gummy Bears. Is that a habit?

If I could be someone for a day – I would be …
Iron Man. I’d settle for Tony Stark.

The “secret sauce” that makes me who I am …
Author’s note: Zach refused to provide his “secret sauce” – I personally think this he has super powers and doesn’t want us to know about them so I’ll boast for him and say that Zach is extremely helpful and has a vast depth of understanding on how to make our customers feel heard and more importantly, help them! Plus he has a freakishly clean desk…considering his eating habits ;)