MozyHome Free and MozyHome paying customers receive support via our comprehensive knowledge base. MozyHome paying customers receive additional support via a live chat support line. These are great options to find answers to any questions you may have about your Mozy service. However, if you are more comfortable speaking with someone on the phone, Mozy now has a Pay for Support phone service offering. You can purchase a single incident of telephone support by calling 1.866.789.6699 and entering your Support ID (after you log in, your support ID is located in the upper left of the support.mozy.com page). Phone support is available from 10 a.m. to 7 p.m. EST, Monday through Friday. The cost for one incident is $19.99.