My name is Angela and I work for Mozy.

 

Angela has been a great asset for Mozy for many years. She has worked different positions in support and has won much internal recognition for her excellent work ethic. Angela is irreplaceable, and after reading her answers below, I’m sure you will agree.

I define my workspace as…

My workspace is a cubicle in our Pleasant Grove office. While I love work-at-home days because I don’t have to commute to work, I find I really miss the multiple monitors and computers I have to work with when I’m sitting at my work desk. It really makes life easier! I also have a little personal touch in my cubicle, such as my Doctor Who calendar, some KCS (Knowledge Centered Support) awards I’ve won, the Mozy data shuttle astronaut, and a cute little vinyl Maleficent my coworker gave me.

A device I can’t live without….

While I hate to admit that I’m so connected, I’d have to say it’s my iPhone because it has everything I need in one convenient little package: my music, my eBooks, Internet, and social media. It’s also often the only link to my social life when I’m balancing work and school and my only free time is filled with homework and what little sleep I can find.

When I arrive at work, I typically start my day off by…

When I arrive at work the first thing I do is head to the break room to get water for the morning while my computers boot up, then I like to sit down and enjoy a cup of coffee while I start by checking in on internal company emails and then customer replies from the day before.

My work routine is…

Check internal emails, work on customer reply cases, work on new customer cases that are awaiting response, follow up with any customers who I haven’t heard from in more than three days, and then repeat. I also like to find time to create Knowledge Base articles when the queue is light or empty.

I do/do not listen to music at work and it helps me work better because …

I prefer listening to music at work. Once I get “in the zone” with my cases, the music helps drown out all the background noise the rest of the office is making so that I don’t lose focus. It also helps that I don’t generally get interrupted if people see my headphones on! The best music to encourage productivity for me has been French music, such as Christophe Mae, Zaz, and Stromae. However, I find that listening to audio books or podcasts are equally as awesome during my work flow AND I’m gaining new information.

The best advice I can give a recent college graduate looking to do what I do is …

Learn or improve your interpersonal skills and try not to take anything too seriously. While working in Support isn’t the ideal of most people, I really enjoy interacting with customers, especially when you can help them retrieve something important like their thesis that they’ve spent three years working on or the photos from their child’s first steps. Those things matter, and so you have to have some compassion for those times when people need a little extra care. Computer crashes can be so frustrating, and sometimes it’s hard not to take that out on a Support representative, even though it’s not personal. When that happens, you just need to remind yourself that it’s not about you, and then be as helpful as possible.

Outside of work, I am passionate about …

Writing is probably my main passion. Currently, I’m going to school and have dreams of one day being a renowned author. I also maintain 2 to 3 blogs (author’s note: check out Angela’s handy work at http://www.mysocalledchaos.com). I am also passionate about learning French, volunteering with a local animal rescue, and spending quality time with those who are important to me.

My eating habits are …

I try to eat healthy and I love getting fresh produce from the Farmer’s Market, but I will admit I’ll drop all calorie counting if you invite me out for Sushi or a bowl of pho.

If I could be someone for a day – I would be …

One of my colleagues in Ireland. I mean, hey, they’re in Ireland! When they complete their workday they get to look at all that green, and then walk down to the pub for a proper pint! ;)

The “secret sauce” that makes me who I am …

Probably the fact that I genuinely care about people and their lives. Being empathetic is perfect in my personal relationships with friends and family, but I find it’s also perfect when you work in Customer Service. I genuinely am happy for customers who are able to save their data, and genuinely sad when I hear some of the reasons they need to run their restores. When I hear how glad a customer is to have Mozy, it makes me happy.

One thing that makes me unique is….

My eclectic interests. I like to try most hobbies once, so if you visited my home you’d find an entire closet full of all the various things I’ve done and keep because I hope to get around to them again one day. Crochet, wood burning, oil painting, web design, photography, a musical instrument or two, etc. One day I’ll be able to do any hobby I want. Also, I want to be able to speak multiple languages. I’m working on French, and then hopefully I’ll start learning a third!

 

Interested in a career at Mozy?  Check out which positions are available at http://mozy.com/about/careers