We’re here to help you—anytime, every time

We’re here to help, even in the middle of night. We’re here to help when you need to speak with someone who knows the application, understands your technical configurations, and can help you resolve the issue quickly.

Mozy provides well-informed, certified U.S.-based support representatives 24 hours a day, seven days a week, and 365 days a year (yes, that includes leap years). And yes, we provide this level of support even on national holidays!

MozySupport promises to provide: 

  • 24x7x365 support, which gives you access anytime you need it.
  • An answer to your call when you need to speak to someone. Our average wait time is two minutes or less (phone support only available for our MozyPro and MozyEnterprise customers).
  • Certified Mozy U.S.-based support representatives who have thorough understanding of our products. We never outsource our support.
  • A listening ear. Got an idea or suggestion? Tell us! We believe in integrating suggestions from our customers into our product roadmap and future product releases. Submit ideas through the Support Portal Community Ideas forum.

Support options

Depending on your subscription, you can access phone, live chat, or email support. We also have an extensive library of tutorials and documentation guides that will answer many of your questions. And our Community portal gives you access to other Mozy customers like you who are always willing to provide helpful insights.

Visit Mozy Support

MozyHome customer looking for phone support?

MozyHome Free and MozyHome paying customers receive support via our comprehensive knowledge base. MozyHome paying customers receive additional support via a live chat support line. These are great options to find answers to any questions you may have about your Mozy service. 

However, if you are more comfortable speaking with someone on the phone, Mozy now has a Pay for Support phone service offering. You can purchase a single incident of telephone support by calling 1.866.789.6699 and entering your Support ID (after you log in, your support ID is located in the upper left of the support.mozy.com page). Phone support is available from 10 a.m. to 7 p.m. EST, Monday through Friday. The cost for one incident is $19.99.

MozyHome phone support FAQs