Mozy Keeps Hope Alive for Legacy Counseling Center
"I was surprised by the high level of customer service—it wasn't just canned answers, or directing me to the website. I had someone continually interested in helping me get what I needed."
Legacy Counseling Center of Dallas, TX is a small non-profit organization dedicated to supporting local residents with HIV and AIDS. That mission leaves little time for complicated technology, and little budget for costly IT systems. "That's what struck me first about Mozy—how easy it is to set up and get going," said Melissa Grove, executive director of Legacy Counseling Center.
An office burglary years ago cost Grove countless hours of work, underscoring the need for reliable backup. "It really took a lot of emotional energy to restore all the work on the computer we lost—it took years to restore files and recreate the things we needed from it," she said.
After struggling for years with a procession of external hard drives and flash drives, Grove decided Legacy Counseling needed a backup strategy that would be both reliable and easy to manage. "I'm a very busy person and don't have time to be dealing with technology learning curves. As a small non-profit, without an IT department, I want to keep things simple as much as possible."
A volunteer recommended MozyPro and it didn't take long for Grove to commit. MozyPro now protects 40 gigabytes of data across four computers at the center, representing 15 years of work and many thousands of pages of documents. Because the service runs in the background, Grove no longer needs to spend valuable time setting up backup drives and moving them offsite. Simply being connected to the Internet keeps each machine synchronized with the Mozy backup service.
That reliability paid dividends when Grove's computer suffered a sudden and catastrophic hardware failure. "I didn't panic, knowing that I had Mozy, but these days so much of your life is on the computer that losing it is like losing part of your brain," she said.
Once the defective computer was replaced, MozyPro's technical support specialists talked Grove quickly through the process of restoring everything to the new machine. "I was surprised by the high level of customer service—it wasn't just canned answers, or directing me to the website," she said. "I had someone continually interested in helping me get what I needed."
Mozy's seamless protection has helped Grove stay on task supporting Legacy Counseling's mission, and reinforced the value of a solid, dependable and automated backup solution. "One theft or thunderstorm, and it could all be gone," she said. "Mozy has made it so simple to stay backed up, to me it just seems obvious that the cloud is the way to go."