We'd like to introduce you to some of our amazing team members. Their solid product knowledge, empathetic approach to helping others and willingness to "go the extra mile" is what helps make our support the best in the industry.
"Thank you for your diligence, patience and an eye for detail in solving my issue over the phone. The personal attention you gave me -- including answering my phone call in the middle of the night -- was way above what one would normally expect. In my job on Wall Street supervising thousands of employees I don't normally endorse specific companies, but this is one time I must give my praises for Mozy. It was exceptional customer service. Thank you for everything."
-- Stephen M., MozyHome customer
"My computer person is as happy as I am to hear I had a good experience with Mozy's customer service. She recommends you to everyone. No wonder!"
-- Victoria B., MozyHome customer
"Over the past week I was able to chat with Greg in Mozy Support multiple times via email and phone. The way he conducted his business was absolutely remarkable and very professional. Greg is extremely knowledgeable and it is so refreshing to get someone who gets everything on the first time. He helped me look good in the eye of the customer and I could not have asked for better results."
-- Meir S., Cloud Sherpas, Mozy Reseller
"I want to commend you on two extraordinary people you have working for you at Mozy. James Davis and Ryan Flake took a a catastrophe and made it pleasant. James worked so hard to retrieve all my music and took very good care of me and had Ryan help me with the external hard drive. Both men were very professional and pleasant to work with. I will recommend Mozy to all my students."
-- Marcia M., MozyHome user
"While having trouble finding a file, I contacted Mozy Support and was lucky enough to have Rachel help me. She was friendly and knowledgeable and quickly got to the root of my problem, working tirelessly to get my backups working again. Then she followed up when she hadn’t heard from me, and even offered to stay in touch to make sure the backups were working later, rather than cutting me loose right away. In this age of impersonal and hurried service, it was refreshing to come across someone as phenomenal as Rachel. You are very fortunate to have her in your organization."
-- Nina G., MozyHome customer
"I have now worked with Candice in Mozy Support twice and I have to tell you that she is without a doubt one of the best support people I have ever dealt with. I have some background as a software engineer/programmer, information analyst, and in tech support, and I can tell you that Candice speaks to me on my level. We need more tech people like her! She is first rate in every way. It is a real pleasure to talk with someone who is so respectful, pleasant and friendly. Her knowledge base and ability to communicate and get the job done correctly the first time is just awesome."
-- Carol L., MozyHome customer
"Shawn in Mozy Support handled our issues as if they were on his own computers, caring about every detail to assure the work was completed. In my experience in dealing with the tech support teams of all the major software companies, Shawn and Mozy have set a new bar of excellence."
-- David T., MozyPro customer
"Brandon in Mozy Support was very calm in helping me through my very complicated and frustrating issues last night. I appreciated the time he took to help me resolve them."
-- J.P., MozyHome customer
"I had the extreme pleasure of working with two of your employees – Justin and Scott. Both went above and beyond in assisting me with my Mozy account. They were easy to understand, patient, personable and were experts in their field. In today's world, excellent customer service is almost non-existent, but that is NOT the case with Mozy. If I could wave a magic wand I would send both of these gentleman to Disneyland! Thank you both!"
-- Linda F., MozyHome user
"It was nice of you too call and ask about any issues that I had with Mozy, and then make sure that Mozy Support called me. David just called, and in only a few minutes cleared up both of the issues I had been having. Mozy is a great service-- the server and our desktops have been backing up flawlessly. All in all, I am thrilled with it."
-- Michael W.
"Thanks for your help! Your company's customer service support is the reason that I chose to use Mozy instead of Carbonite."
-- Alice C., MozyHome customer
"The Entire MozyPro support staff went above and beyond the call of duty. They helped me get my computer to backup correctly -- even when the MozyPro program was not the problem piece of the puzzle! This is very much understood AND appreciated. If I can ever be of assistance to the MozyPro support staff let me know… I owe you one."
-- John B., MozyPro Customer
"I had a virus invade my computer and ended up on the phone with Melissa in customer support. Melissa was everything you would want a service representative to be -- professional, patient, knowledgeable and trustworthy. This type of person is not common these days. I would give her a standing ovation! Thanks to Melissa, my MozyPro experience was everything I could have hoped for."
-- Diane M., MozyPro customer
"I called to get help setting up MozyPro on my server and spoke to Jesse. He was absolutely great -- he represents your company very well. Good customer service is so much a thing of the past. Thank you for having people like Jesse who show that great customer service is still possible."
-- Kathy F., MozyPro customer
"I am extremely impressed by the professionalism exhibited by Brandon in working with me. He showed levels of patience and knowledge of the product that far exceeded my expectations."
-- Dave V., MozyHome customer
"We realize we had not been running backups properly for a year. I called Mozy Support and explained the situation to Ikaika. He stayed on the phone with me until he had fixed our problem -- going above and beyond, offering advice and solutions for our situation. I really appreciated the special attention."
-- Anna L., a MozyPro customer
"I don't think I've ever experienced better customer service. Kelsie and Ikaika were both friendly, professional and extremely helpful. They worked quickly and efficiently and explained everything about what was happening, making the experience so easy for me. And they solved my problem!"
-- Therese M., MozyHome customer
"I contacted Mozy Support online and was put in touch with Angela. She was unfailingly patient and professional and guided me through until I got Mozy working again. When the problem resurfaced later I asked for her again. Fortunately, she had done such a good job of educating me, that I was able to quickly resolve it this time. If Angela is representative of your entire tech support staff then Mozy has done a great job in building and training its staff."
-- Ed G., MozyHome customer
"I was on live chat with Michael H., dealing with a complex issue about a restore. He was one of the clearest, most patient and helpful tech support people that I've ever encountered. Kudos to him for a job really well done."
-- Marie K., MozyHome customer
"Thank you for the great online service provided by Teena Munger. She resolved my issue quickly. I love Mozy and especially the new app. Thanks again!"
-- Dave R., MozyHome customer
"Customer service excellence is something often spoken of more than actually witnessed. The superior service I received from Eileen in Mozy Support was so good -- she was calm, focused, and empathetic in helping me fix my my server issue -- that I have now decided to stay on as a MozyPro customer for the long term."
-- Andy S., MozyPro customer
"I was pleasantly surprised with my experience with the online chat agent, Michael. He took the time to diagnose the problem, and when my answers failed to provide a solution he remotely accessed my computer to fix it. Michael and Mozy took my problems seriously and this experience only solidifies my feelings of Mozy being a great backup solution. I am currently recommending that my company utilize the services of MozyPro. Keep up the great work, and keep your great employees like Michael who make problems much less painful."
-- John R., MozyHome customer
"Miguel in MozyPro Support stuck with it until he got it done. I wish more support technicians were like him. He has made me feel a lot better about Mozy.",
-- Virgilio A.
"My computer issue was complicated, but Shawn in Mozy Support was polite, effective, and stayed with me until everything was working again in good order. As a result of Shawn's impressive ability and persistence, I will be a Mozy customer for many years to come."
-- Fred B., MozyHome customer
"Because of my situation I was frustrated when I got on the line with Mozy Support, but the person who helped me was patient and friendly and resolved all my issues. She did an excellent job without being forced to give me canned statements, and I appreciated that."
-- Jim M., CPA
"After receiving an email from Mozy that my computers had not backed up for several days, I was extremely worried because, like most people, my life depends on my computers. When I called Mozy support, I was pleasantly surprised to hear a talented, patient and professional young man on the line. Bret Aston spent considerable time making sure MozyPro was up and running on all my computers. Please accept my congratulations for Mozy setting the standard for customer care for the twenty-first century. I will share this good experience with my friends, colleagues and students. After teaching over 30 years, I am used to grading people, and it is my pleasure to give Bret an A+."
-- Parviz A., DMD
"One of our employees lost some important data, and among it was all our information for our MozyPro account. So I had to start from scratch and call the main number from the website. But after only a few minutes I was on the phone with an account manager who was great and fixed everything."
-- Staci S.
"My Mozy backup system stopped working and I engaged in a chat session with Spencer Eyring just now. I wanted to let you know that he did a GREAT job. He was polite, thorough, patient, friendly, and best of all, he fixed the problem AND reassured me that if it did not remain fixed he would send me an email later with further steps. He did not ask me to contact you--I asked for a contact address for his supervisor--because I wanted to let you know what a favorable service experience this was and how much it reinforced my sense of security about using Mozy as my backup system. Spencer really put your company in the best possible light. Thanks."
-- Alice S., MozyHome user
"Usually, chatting with a help desk person is not the best experience. But in this case, the Mozy agent who helped me simplified my issue and gave me a useful solution. I'm equally impressed with the strength, cost and ease of use of the Mozy product. I love it – it's the best insurance policy I own as an IT professional. I recommend it as often as I can."
-- Ed E., MozyHome user
"It was impressive and refreshing to see a company that will step up to the plate when there is a problem, and for that reason I will remain a loyal MozyPro customer and reseller for many years to come."
-- Scott M.