Mozy Reseller Bites Ransomware with Mozy Backup and Restore

This is a story about a pet store in Portland, Oregon, and how Mickler & Associates, Inc.—a Mozy Reseller—saved the day using Mozy by Dell backup and restore.

The pet store runs a Windows 2008 R2 server to host their point of sale and remote management site database. This is a Windows Domain configuration, which means the store’s end users have limited access to the server but full access to their computers. In other words, all employees who are using a PC at the pet store have elevated administrator access to their computers. Although that’s probably best practice, it’s required for the store’s database.

Don’t click on that suspicious-looking attachment!

Recently, a store employee received numerous emails from one of their vendors. That’s not unusual. Unfortunately, this particular vendor’s system had been infected by the Wannacry ransomware outbreak a few months ago. One of the emails the employee received was suspicious-looking; however, because the email looked similar to other emails from the vendor, the employee clicked on the questionable email and soon afterward opened the infected attachment.

Too late!

Once the employee had clicked on the attachment, the file executed. Because the employee has full rights to her computer, the files on her computer quickly became encrypted. The ransomware virus attempted to access the server; when it did, it encrypted the files that the employee’s user account could see. Although the virus wasn’t able to infect the entire server, it did infect the end-user shares that were vulnerable to the role of Buyer. All of those files were encrypted.

What now?

It is 2 p.m. on a Thursday. The pet store’s computer system is now down and out of commission. That’s bad news, especially with the approach of a busy weekend. What now? Mozy Reseller Mickler & Associates comes to the rescue! In fact, Russell Mickler is on site within the hour. Mickler quickly isolates the Windows computer and subsequently takes it offline. Next, Mickler begins a Mozy restore on the server to bring back the affected shares. Within one hour, Mickler restored all of the pet store’s encrypted files from the night prior back on the server.

Meanwhile, Mickler had to wipe the employee’s computer and rebuild it. Because the employee’s local profile is cached to the server and Mickler restored the files using Mozy’s restore feature, the employee’s desktop and files were back up and running immediately after the rebuild.

Mickler and Mozy are fast at restoring files!

Within 2.5 hours, Mickler had 80 percent of the pet store’s server restored and the infected PC rebuilt. The employee’s desktop and restored files were as good as new, just as they had been before the ransomware infection. All thanks to Mozy and a Mozy Reseller! Hey, did that doggy in the pet store window just smile?

Don’t let ransomware wreak havoc on your system. No business can afford downtime! Back up with Mozy by Dell and rest easy knowing you can restore your data back to its original state should your business-critical files become infected with ransomware.

Mozy Sales Team Raises Funds for Hurricane Harvey Relief Efforts

Members of the Mozy Sales team, from left to right: Hagen Reinink, Kelly Holmes, Karie Ford, Jeff Davis, Tresca Jakins, James Cotter, Justin Thomas, and Joe Moffett.

As Houston residents and others affected by Hurricane Harvey strive to get back to their routines in the aftermath of one of the most devastating hurricanes in recent years, Mozy employees and others at Dell continue to do what we can to show our support.

Recently, the Mozy Sales team combined their skills with those of their Dell co-workers in Oklahoma City to help Houston residents who were impacted by the devastation of Hurricane Harvey. Every lead or opportunity generated by Mozy Inside Sales was sponsored by Dell management with a contribution of $5 USD.

We are pleased to announce that more than $600 USD was raised. All funds will be donated to Hurricane Harvey relief efforts.

A great big shout out to Mark Hodapp, VP Cloud Native Data Protection; Eric Stein, Managing Director Mozy Global Sales; Hasan Usmani, Director Product Marketing; and Hagen Reinink, Senior Manager Mozy Inside Sales; and team for their Power of One efforts!

Read about other efforts by Mozy to assist our customers who were affected by Hurricane Harvey here.

What Happens to Businesses that Don’t Back Up Their Data

Statistics can be startling. But perhaps even more important, statistics can help us to reconsider how we do things and then motivate us to make changes. Consider the following:

More than 90% of companies that lose their data storage for more than 10 days during a disaster are forced to file for bankruptcy within one year, according to the National Archives, Records Administration. 

Want more to consider?

More than 90% of business computers aren’t being backed up, per the Contingency Planning and Strategic Research Corporation, and you can see the potential for catastrophic problems.

Is your data protected? Are you backing it up on a scheduled basis? If your business loses its data for whatever reason, you are putting it in significant danger.

Losing data is nothing to trifle with

If you’ve never lost your data, you might be wondering about causes and costs. Consider these ominous statistics:
   •     95% of companies reported a data outage within the last year. (Poneman Institute)
   •     The global average cost of a data breach is $3.62 million dollars. (IBM Security)
   •     The average cost for each lost or stolen record is $158 dollars. (IBM Security)
   •     About half of the data breaches are caused by hackers and crooks. The other half are user mistakes, glitches, or          disasters. (Fortune.com)
   •     2 in 5 businesses will be the victim of a major disaster that causes critical data loss within 5 years. (Richmond House          Group)

Data loss—or data theft—can happen in so many ways these day. It could be an attack from hackers trying to hold your data for ransom or just trolling through your records to find banking information or identities to steal. If you think attacks only happen to the largest companies and government agencies, consider that about 4,000 cyberattacks occur daily and the clear majority of them (62%) are aimed a small and mid-sized business, according to IBM.

What could possibly happen to your data?

How would your business respond if the following occurred:

   •     Human error or accident: It could be a simple human error where someone accidentally deletes a single file or wipes out          a large batch of important records.
   •     Failure: Power failures, hardware failures, and corrupted files are common. Twenty-five percent of computers will fail at          some point this year, according to a study done by Gartner.
   •     Disaster: You already heard about Hurricane Harvey and Hurricane Irma. Natural disasters can be catastrophic not just          for the physical damage it can do, but for the business records it can destroy.
   •     Theft: Theft, whether by crooks or employees, can also cause lost data.

Searching online can tell you all sorts of horror stories about data loss and its impact on your business. Even if you take the most conservative numbers you can find, though, it still adds up to bad news. More than half the companies that have a massive data loss because of some calamity eventually close—and that’s the most optimistic number you’ll find.

Protect your data, protect your business

The best way to protect your business-critical data—the files you depend on to remain competitive, profitable, and relevant—is to use a secure, off-site backup service. Consider Mozy by Dell; it’s the world’s most trusted cloud backup service for consumers and business.

Viruses, Ransomware Can Wipe Out Precious Memories

You store your precious photos on your computer, but what happens if a virus—or a hacker—wipes out your family photos or even holds them for ransom? It sounds like the start to a bad movie, but it happens more often than you think.

Sixteen million homes had a serious problem with a virus in the last couple of years. The conflicker virus infected nearly nine million computers. Even auto tech systems have been hacked.

Then, there’s ransomware. Hackers gain access to your computer and lock it up until you pay them a ransom. Just days before the U.S. Presidential inauguration, more than 130 of Washington D.C.’s police cameras got hit with ransomware—when security was at its highest. Hackers hit the Presbyterian Medical Center and demanded $17,000 to let the hospital gain access back to its own medical records. The library system in St. Louis had a ransomware attack on its 700 computers.

In May, some 200,000 computers spread more than 150 programs were hit with the WannaCry ransom outbreak, including the British healthcare system. The Petya virus took control of banks, power plant, and public transportation systems in the Ukraine.

One million new threats every day

How big is the threat? CNN reports that more than one million new malware threats are released every day. In the past two years, ransomware has increased by a factor of 15! Experts predict costs to deal with ransomware will exceed $5 billion this year.

Hackers hit both business and home computers. Anti-virus programs can help, but with so many new viruses being developed every day, they can’t protect against everything.

Paying the ransom may not work

Even if the ransom is paid, it doesn’t guarantee you’ll get your data back. “Paying a ransom doesn’t guarantee an organization that it will get its data back,” said FBI Cyber Division Assistant Director James Trainor. “We’ve seen cases where organizations never got a decryption key after having paid the ransom.”

In fact, the FBI recommends you don’t pay the ransom. Doing so encourages the crooks to keep going and the money paid is sometimes used for other illicit activities, including terrorism.

FBI recommends two steps to protect your data

The FBI suggests two steps to best secure your data and keep it safe from hackers and ransomware:
   •     Back up your data regularly
   •     Secure your backups by making sure it isn’t connected to a physical device the hackers can access.

It’s not as simple just syncing your computer to a hard drive or an online service. Syncing can move the virus or ransomware onto your backup.

The best way to protect your data is with isolated, offsite data storage for secure backup. Mozy by Dell is the world’s most trusted cloud backup service. More than 6 million people and 100,000 businesses use it worldwide.

See how Mozy by Dell can protect your important files from ransomware. Mozy provides services for home users, SMBs, and enterprises.

A Message to Our Customers Affected by Hurricane Harvey

All of us at Mozy by Dell extend our heartfelt thoughts and prayers to all of our customers who have been affected by Hurricane Harvey. We hope that you and your loved ones are safe and secure. We also hope that you are able to recover quickly and get back on your feet as soon as possible.

Dell Technologies, which is based in Round Rock, Texas, has pledged $500,000 to the American Red Cross efforts to help victims of Hurricane Harvey. Dell Technologies has also set up a relief page on an internal company website where employees can donate. Dell will match every dollar donated up to $10,000 per team member. One hundred percent of the donations and 100 percent of the match will go to those who need it most. We will do all that we can to help!

As a Mozy customer, we want you to know that your data is protected. In that regard, should you need to restore your important data, here are a few quick recovery tips:
   •     Web Restore: Use a Web Restore to get immediate access to your backups from any PC with Internet access. You can          recover individual documents, social security details, and other important information that you need to access in a hurry.
   •     Restore Manager: Use Restore Manager to pull down from the cloud larger compressed backup sets over Internet.
   •     Media Restore: If you have no Internet connection or are experiencing poor bandwidth, you can use a Media Restore          and have Mozy ship you your backup via a thumb drive.

Mozy is offering free Media Restores for its online backup customers and partners affected by Hurricane Harvey. To take advantage of our free Media Restore offer, please note the following:
   •     This offer applies to Mozy customers affected by Hurricane Harvey in the United States of America.
   •     Mozy will pay the full cost of the media restore, including costs of the thumb drive, labor, and shipping.
   •     This offer is good for restores of up to 100 GB of data.
   •     This offer is good through October 31, 2017.
   •     Mozy by Dell reserves the right to decide whether applicants meet the above requirements.

Mozy’s award-winning support team is available to help you recover 24/7. Please feel free to call, chat, or email us for help. For more information, contact Mozy Support or call 1-877-669-9776.

You can find more information about restoring your files here.

CrashPlan Home Customers: Mozy by Dell Wants to Back Up Your Files!

Attention CrashPlan Home customers, have you heard the good news?

MozyHome would like to be your backup service. Trust us with your most important files—millions of users and over 100,000 businesses already do. There are good reasons why we believe we can take care of you—and your important files. Oh, and save you some dollars.

Do you have years of family photos on your computer? A digital music collection? Important financial documents? With MozyHome, you can protect all of the important data that resides on your desktop or laptop in the cloud. MozyHome is an easy-to-use, automated, cloud-based back up service backed by Dell EMC, a company you can trust. Take advantage of the promotional codes listed below!

MozyHome provides you with 90-days retention for your data. Why is this important? Let’s say your computer locks up tomorrow and as a result you can’t access your files. What are you going to do (after your initial panic attack)? If your files are backed up by Mozy, no problem. You simply restore your files from the backup that happened (automatically and on schedule!) the previous morning. Here’s another scenario: Your hard drive fails on your new laptop. Where do you turn? MozyHome! Once the new hard drive has been installed, simply restore your data from the Mozy cloud on to your new hard drive. Easy!

MozyHome also allows for anytime, anywhere mobile access to your data with Mozy Sync. Simply drag and drop your pictures (or any of the files you regularly access) into the Mozy Sync folder for access to your recent vacation photos on your iPad, iPhone, or Android device.

In addition to our existing discounts, (1 month free with an annual subscription or 3 months with biennial subscriptions), for a limited time only, Mozy is going to offer the first 7,500 CrashPlan Home customers an additional incremental discount on your initial subscription (see table below). To take advantage of this great offer, please sign up immediately and enter one of the coupon codes into the “promotional code” field to claim your additional discount.

Want even more? Purchase our 125 GB plan, which entitles you to 3 licenses!

To learn more about our award-winning service, visit MozyHome.

Why data retention is vital for businesses in the financial services sector

The financial services industry is highly regulated, and businesses within this sector need to meet strict compliance requirements—managing unstructured content like contracts, bank statements, insurance policy documents, and investment certificates. These days, most transactions are processed electronically. If data wasn’t retained, and there weren’t records of transactions and approvals, there would be chaos in the courts, the exchanges, and anywhere there are financial transactions.

Data retention allows for workflow automation, which not only creates business process efficiency, it provides an audit trail that processes were followed to meet compliance requirements. High standards of encryption and robust firewall technology safeguard your reputation, and your clients’ privacy.

Here are four proof points that financial service providers need to make data retention a top priority:

Regulatory compliance

For insurance brokerages, investment firms, accounting firms and bank branches, the practice of managing electronic documents is subject to a number of compliance requirements. Files with credit card information associated with them need to managed with policies, technology and practices as required by the Payment Card Industry council’s PCI-DSS standards.

Other standards include those that scrutinize the security controls implemented by the service provider that stores your information, such as ISO/IEC 27001 and SSAE 16. Contracting data management services from a service provider with these certifications mitigates risk of data loss, and goes a long way to satisfying audit requirements. Other relevant financial services compliance requirements you should use as data storage services evaluation criteria include:

   •     Sarbanes Oxley (SOX)
   •     Gramm-Leach-Blilley Act (GLBA)
   •     US-EU Safe Harbor Framework
   •     EU data protection acts

The more your firm can mitigate responsibility for data retention, compliance and security to a proven, certified service provider for your data at rest and data in motion, the greater your peace of mind.

Litigation readiness

When a financial services provider such as a credit union or one of their clients is involved in a court case, the ability to quickly gather all of the relevant evidentiary files is important. Searching multiple PCs, shared drives or filing cabinets at the last minute is risky, and can end up costing you or your customer dearly. Functions like PC backup, remote/branch office backup, and file sync ensure that files are stored in a unified repository, and can be retrieved when needed.

The ability to manage access rights on documents, and to prevent them from being edited can be crucial when it comes time to “lock down” a set of documents during court proceedings.

Discoverability

Businesses and consumers complete lots of contracts for their day-to-day banking, investment, and insurance needs. Storing these documents for the lifecycle of the relationship is critical. That includes documents that were once paper as well as those that were created electronically. Storing all of these files together, profiling them with effective metadata and filing them in a structured foldering system, and using a robust search capability makes them easy to find when needed.

The monthly cost of a cloud-based data storage service can easily pay for itself by ensuring files don’t go missing and can be retrieved with ease, and are only available to those who have a strong business reason for access.

Business continuity, backup and recovery

Document storage apps mitigate risk of losing files from fire, flood, or hardware failure. Who hasn’t spilled coffee on their laptop and then had their heart leap in their chest, wondering about the recoverability of their files? For investment advisors or accountants, the ability to quickly change devices and immediately have access to their files from their smartphone, laptop or tablet increases their productivity and morale. In this age of cloud file storage, customers and investors expect your firm to have/provide access to their policies, portfolios, and other data—without interruption.

Local data backups that use traditional tape drives or portables storage can be time-consuming and prone to failure. Cloud backups with virtual drives process much faster, are simpler to do, and they shift the responsibility of maintaining your files to skilled technicians. Automated backups of PCs, servers, and remote office systems reduces your IT team’s workload.

Looking for a secure, reliable, and proven data retention solution for your business in the financial services sector? Check out MozyEnterprise or MozyPro service plans. Or check out our customer testimonials from Dreambuilder Investments and Advance Insurance if you need more proof.

Why it’s important for employees to get away from their desk at lunchtime


Office staff. Cubicle dwellers. Desk jockeys. Dilberts. Corporate.

They have many names, but just like any other profession, they have to find time in their busy day to eat. They may be on the 27th floor of an office building or in their home office. Where ever they might be, it is in their best interest—and yours—to make sure they have time to break away from their computer, from their phone, and from their desk to eat, disconnect and rest.

There’s always a conference call, report deadline or “lunch and learn,” which seem to keep your employees at their desk over the lunch hour. Yet the benefits of allowing them to submit the report a little later or plan their calendar more effectively can produce significant gains in their:

   •     Productivity
   •     Morale
   •     Relationships with colleagues
   •     Health and fitness conditioning
   •     Alertness

Consider jobs like operations, inside sales, tech support, marketing, graphic design, and application development. These employees are sitting for hours at a time, and staring at a computer screen for much of it. Usually, the longer people work at their desk, the easier it to forget to decompress, get some fresh air and better nutrition than a cold Pop Tart, the monthly birthday cake, or the last Snickers bar from the office vending machine.

There are many benefits to encouraging your employees to take a lunchtime break, and your business will benefit from them in the long term. Here are three of our favorites.

1. Productivity and focus

Remember when you were a kid at school, and the lunch bell rang, and everyone was happy to grab their lunchbox, eat what Mom sent them, or dine on the gourmet fare at the school cafeteria? Whether that was your experience or not, you likely had some time to get some fresh air, run around the yard, and refresh your body and brain for the rest of the day.

At the office, you should encourage your employees to get some fresh air too. If your employees might need access to customer data if an important call comes in, a cloud-based, mobile file management application can provide access to files like quotes, invoices, or even Outlook PST files. Out of the office doesn’t have to mean out of the loop.

Empowering your employees to take a stroll around the block, go to a local gym and blow off steam, or have a hot, nutritious lunch will pay off with focus, energy, and enthusiasm. If something important breaks over the lunch hour, your teams will feel connected enough to address what they need to, but free enough to recharge their batteries.

2. Social engagement and team building

Just like your family at the dinner table, some of the best conversations happen when employees can meet face-to-face over a meal and a beverage. Hydration and nourishment can eliminate that “wall” of fatigue that often hits around 3 PM, where concentration lags, and employees often stray to social media sites like Facebook and Twitter. Idle screen time isn’t helping your team to produce better results, it’s just a distraction that can drag on past the lunch hour.

Having walking meetings, stand-up scrums, or setting up a ping-pong table in an unobtrusive space in the office can encourage people to share ideas, build relationships with new colleagues, and catch up on what’s happening across the business. WiFi accessibility in the office is ideal. If employees can move about your office environment with access to their files and apps, they won’t feel the guilt of straying from their desk. Some companies are eliminating designated desks altogether and allowing their employees to work where they can be most productive.

3. Health and Nutrition

Do you ever stream a TV series at home, while eating a bag of chips, a pizza, or nachos? That might be fun on occasion, but if you think about it, doesn’t that pizza, those chips or nachos taste better when you’re eating them without the distraction of TV or a movie? When we eat at our desks, the lunch experience is really diluted by the spreadsheets, documents, and other files on our desks. When we eat mindfully alone, or with other people, we are more aware of what we are eating, when we are full, and what our body really needs.

The idea that “sitting is the new smoking” is not new. Investing in ergonomic desks, which can be set for sitting or standing, can prevent conditions and disease like obesity, cancer, and lower back pain. Providing tools like mobile apps and devices that allow your employees to get outside (and stay connected), have a social lunch, or volunteer for a cause contributes to better mental and physical health.

Though it seems counter-productive to prevent your employees from working through lunch, there’s lots of proof that when employees break away from their desk for 30 minutes to an hour, they will produce better results, be more engaged, and they may even invite you along to their yoga or spin classes at lunchtime.

Does the idea of a mobile-enabled, cloud based file management app sound like a good way to liberate your employees from being chained to their desk over lunch? Try a 30-day trial of MozyPro today.

Mozy backup is for solopreneurs

Are you a solopreneur?

If you are a one-person business—or “solopreneur”—then Mozy online backup is for you. (And for anyone else who wants to protect their files with the least amount of hassle.)

A recent article in Inc. emphasizes that solopreneurs enjoy the flexibility of working for themselves. For example, they can ply their trade just about anywhere and at any time. It’s their show. However, because they work for themselves, they are usually under pressure to be productive all the time. In a one-person business the show does not go on unless the solopreneur is making it happen.

When you work for yourself, you need to make the most of your time and take advantage of tools to help you do that. Here’s what author Minda Zetlin says about Mozy online backup:

“What would happen if the ceiling caved in on your desktop computer? Would you lose valuable data, setting your business back? If you want to stop being vulnerable, you need an off-site backup system, and an automatic cloud-based one is by far the easiest,” Zetlin says.

“I’ve used Mozy for years, and though I’ve never had a computer disaster, I’ve used it many times to grab files I needed when I was away from home—another handy feature,” she says.

Mozy lets solopreneurs schedule backups to run daily, weekly, or monthly—it’s your choice. In fact, Mozy is the perfect data protection tool for solopreneurs because it offers automatic backup protection with the option to schedule backups continuously throughout the day. When you’re a solopreneur, you have plenty of things to worry about; protecting your business-critical files shouldn’t be one of them.

Read the Inc. article 7 Business Tools that Are Perfect for Solopreneurs for more tips on how to make the most of your time and make running your business easier.

Whether you’re a solopreneur or an enterprise with 100,000 employees, your files are important. And because they’re important to you, they’re important to Mozy by Dell. Be sure to check out how Mozy lets you access your files not just from your computer, but your smartphone or tablet as well.

It’s the downtime in ransomware that might do the most damage


Ransomware continues to make headlines. Unfortunately, notwithstanding all the news, there are businesses that are still not adequately protecting their data and, as a result, fall victim to ransomware. But even if a business does regain access to its data after paying that Bitcoin ransom, it has no doubt suffered downtime. Perhaps not surprisingly, downtime from ransomware can be more damaging to small businesses than the ransom itself, as reported by in a recent online article.

50 percent of organizations have been hit by ransomware

One of the misleading aspects of ransomware is the small amount of ransom that’s demanded by cybercriminals. The average ransom demand is less than $700. Yes, we read about how cybercriminals collected $1 billion last year via ransomware exploits, but that’s the result of many thousands of successful ransomware outbreaks. When you consider that 50 percent of organizations have been hit by ransomware, it’s easy to understand how thousands and thousands of collected ransoms add up for cybercriminals.

Much of that is the result of spam, in particular through malicious attachments in email that are opened by the unwary. In these cases, a user is directed to open an email attachment or visit a website where the ransomware is presented, masquerading as a legitimate attachment or download. From there the virus spreads, ultimately gaining control of systems—and valuable files.

Ransomware doesn’t have to be perfect

Who knows whether ransomware will ever be perfected? Probably not. But it doesn’t have to be. The goal of the cybercrimninal is a blanket approach: target as many would-be victims as possible and hope that even a small percentage open that malicious attachment.

As we’ve already learned, thousands of small successes can quickly add up to $1 billion.

The ransom isn’t necessarily the most damaging

“Ransomware wasn’t necessarily the most expensive aspect of a ransomware attack: downtime, revenue loss, and fallout were more expensive and far more damaging, especially when you’re talking about small businesses,” says Adam Kujawa, head of malware intelligence at Malwarebytes, as reported by Kelly Jackson Higgins in Dark Reading.

One report found that downtime costs small businesses $55,000 in income every year; that doesn’t even account for the cost of paying employees who can’t work without access to systems or paying them overtime to catch up when systems come back online.

Here’s what you can do

Today, ransomware is one of the primary concerns for organizations—small, medium, or large.

So, what can you do? There are number of things you can do, like don’t open suspicious-looking emails or suspicious-looking attachments. And be sure your data is properly protected. Do not take data protection for granted!

Check out how Mozy by Dell can help you avoid a ransomware disaster.