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Mozy Reseller Bites Ransomware with Mozy Backup and Restore

This is a story about a pet store in Portland, Oregon, and how Mickler & Associates, Inc.—a Mozy Reseller—saved the day using Mozy by Dell backup and restore.

The pet store runs a Windows 2008 R2 server to host their point of sale and remote management site database. This is a Windows Domain configuration, which means the store’s end users have limited access to the server but full access to their computers. In other words, all employees who are using a PC at the pet store have elevated administrator access to their computers. Although that’s probably best practice, it’s required for the store’s database.

Don’t click on that suspicious-looking attachment!

Recently, a store employee received numerous emails from one of their vendors. That’s not unusual. Unfortunately, this particular vendor’s system had been infected by the Wannacry ransomware outbreak a few months ago. One of the emails the employee received was suspicious-looking; however, because the email looked similar to other emails from the vendor, the employee clicked on the questionable email and soon afterward opened the infected attachment.

Too late!

Once the employee had clicked on the attachment, the file executed. Because the employee has full rights to her computer, the files on her computer quickly became encrypted. The ransomware virus attempted to access the server; when it did, it encrypted the files that the employee’s user account could see. Although the virus wasn’t able to infect the entire server, it did infect the end-user shares that were vulnerable to the role of Buyer. All of those files were encrypted.

What now?

It is 2 p.m. on a Thursday. The pet store’s computer system is now down and out of commission. That’s bad news, especially with the approach of a busy weekend. What now? Mozy Reseller Mickler & Associates comes to the rescue! In fact, Russell Mickler is on site within the hour. Mickler quickly isolates the Windows computer and subsequently takes it offline. Next, Mickler begins a Mozy restore on the server to bring back the affected shares. Within one hour, Mickler restored all of the pet store’s encrypted files from the night prior back on the server.

Meanwhile, Mickler had to wipe the employee’s computer and rebuild it. Because the employee’s local profile is cached to the server and Mickler restored the files using Mozy’s restore feature, the employee’s desktop and files were back up and running immediately after the rebuild.

Mickler and Mozy are fast at restoring files!

Within 2.5 hours, Mickler had 80 percent of the pet store’s server restored and the infected PC rebuilt. The employee’s desktop and restored files were as good as new, just as they had been before the ransomware infection. All thanks to Mozy and a Mozy Reseller! Hey, did that doggy in the pet store window just smile?

Don’t let ransomware wreak havoc on your system. No business can afford downtime! Back up with Mozy by Dell and rest easy knowing you can restore your data back to its original state should your business-critical files become infected with ransomware.

Mozy Sales Team Raises Funds for Hurricane Harvey Relief Efforts

Members of the Mozy Sales team, from left to right: Hagen Reinink, Kelly Holmes, Karie Ford, Jeff Davis, Tresca Jakins, James Cotter, Justin Thomas, and Joe Moffett.

As Houston residents and others affected by Hurricane Harvey strive to get back to their routines in the aftermath of one of the most devastating hurricanes in recent years, Mozy employees and others at Dell continue to do what we can to show our support.

Recently, the Mozy Sales team combined their skills with those of their Dell co-workers in Oklahoma City to help Houston residents who were impacted by the devastation of Hurricane Harvey. Every lead or opportunity generated by Mozy Inside Sales was sponsored by Dell management with a contribution of $5 USD.

We are pleased to announce that more than $600 USD was raised. All funds will be donated to Hurricane Harvey relief efforts.

A great big shout out to Mark Hodapp, VP Cloud Native Data Protection; Eric Stein, Managing Director Mozy Global Sales; Hasan Usmani, Director Product Marketing; and Hagen Reinink, Senior Manager Mozy Inside Sales; and team for their Power of One efforts!

Read about other efforts by Mozy to assist our customers who were affected by Hurricane Harvey here.

Mozy backup is for solopreneurs

Are you a solopreneur?

If you are a one-person business—or “solopreneur”—then Mozy online backup is for you. (And for anyone else who wants to protect their files with the least amount of hassle.)

A recent article in Inc. emphasizes that solopreneurs enjoy the flexibility of working for themselves. For example, they can ply their trade just about anywhere and at any time. It’s their show. However, because they work for themselves, they are usually under pressure to be productive all the time. In a one-person business the show does not go on unless the solopreneur is making it happen.

When you work for yourself, you need to make the most of your time and take advantage of tools to help you do that. Here’s what author Minda Zetlin says about Mozy online backup:

“What would happen if the ceiling caved in on your desktop computer? Would you lose valuable data, setting your business back? If you want to stop being vulnerable, you need an off-site backup system, and an automatic cloud-based one is by far the easiest,” Zetlin says.

“I’ve used Mozy for years, and though I’ve never had a computer disaster, I’ve used it many times to grab files I needed when I was away from home—another handy feature,” she says.

Mozy lets solopreneurs schedule backups to run daily, weekly, or monthly—it’s your choice. In fact, Mozy is the perfect data protection tool for solopreneurs because it offers automatic backup protection with the option to schedule backups continuously throughout the day. When you’re a solopreneur, you have plenty of things to worry about; protecting your business-critical files shouldn’t be one of them.

Read the Inc. article 7 Business Tools that Are Perfect for Solopreneurs for more tips on how to make the most of your time and make running your business easier.

Whether you’re a solopreneur or an enterprise with 100,000 employees, your files are important. And because they’re important to you, they’re important to Mozy by Dell. Be sure to check out how Mozy lets you access your files not just from your computer, but your smartphone or tablet as well.

It’s the downtime in ransomware that might do the most damage


Ransomware continues to make headlines. Unfortunately, notwithstanding all the news, there are businesses that are still not adequately protecting their data and, as a result, fall victim to ransomware. But even if a business does regain access to its data after paying that Bitcoin ransom, it has no doubt suffered downtime. Perhaps not surprisingly, downtime from ransomware can be more damaging to small businesses than the ransom itself, as reported by in a recent online article.

50 percent of organizations have been hit by ransomware

One of the misleading aspects of ransomware is the small amount of ransom that’s demanded by cybercriminals. The average ransom demand is less than $700. Yes, we read about how cybercriminals collected $1 billion last year via ransomware exploits, but that’s the result of many thousands of successful ransomware outbreaks. When you consider that 50 percent of organizations have been hit by ransomware, it’s easy to understand how thousands and thousands of collected ransoms add up for cybercriminals.

Much of that is the result of spam, in particular through malicious attachments in email that are opened by the unwary. In these cases, a user is directed to open an email attachment or visit a website where the ransomware is presented, masquerading as a legitimate attachment or download. From there the virus spreads, ultimately gaining control of systems—and valuable files.

Ransomware doesn’t have to be perfect

Who knows whether ransomware will ever be perfected? Probably not. But it doesn’t have to be. The goal of the cybercrimninal is a blanket approach: target as many would-be victims as possible and hope that even a small percentage open that malicious attachment.

As we’ve already learned, thousands of small successes can quickly add up to $1 billion.

The ransom isn’t necessarily the most damaging

“Ransomware wasn’t necessarily the most expensive aspect of a ransomware attack: downtime, revenue loss, and fallout were more expensive and far more damaging, especially when you’re talking about small businesses,” says Adam Kujawa, head of malware intelligence at Malwarebytes, as reported by Kelly Jackson Higgins in Dark Reading.

One report found that downtime costs small businesses $55,000 in income every year; that doesn’t even account for the cost of paying employees who can’t work without access to systems or paying them overtime to catch up when systems come back online.

Here’s what you can do

Today, ransomware is one of the primary concerns for organizations—small, medium, or large.

So, what can you do? There are number of things you can do, like don’t open suspicious-looking emails or suspicious-looking attachments. And be sure your data is properly protected. Do not take data protection for granted!

Check out how Mozy by Dell can help you avoid a ransomware disaster.

NotPetya: Yet Another Ransomware Outbreak

The WannaCry ransomware virus has become a distant memory for many. For some WannaCry and its variants came and went without doing damage. Others weren’t so lucky. What we are learning (once again) is how critical it is to be prepared against a ransomware outbreak. The fact that the ransomware threat is ongoing and not leaving the scene of the cybercrime anytime soon is underscored by the latest malware to hit the unprotected computer environment and make headlines: NotPetya.

The NotPetya ransomware breakout appears to have started in Eastern Europe and is spreading west. From what we know at this time, a Ukrainian accounting software application is the suspected source; NotPetya was apparently hidden in a software update. As you might expect, NotPetya was named after the Petya ransomware because it masquerades as that ransomware.

What about that ransom?

The NotPetya ransom payment mechanism has been disabled; that is, the email ID associated with cybercriminal’s Bitcoin account was blocked by the email ID’s provider, according to a source. In other words, there is no way to pay even if you want to. At this point of the outbreak, the purpose of this malicious virus is to attack systems quickly and cause as much damage as possible.

NotPetya is considered more dangerous than the WannaCry virus, which was so devastating because it paralyzed infected computers and then caused application failures for systems that had a dependency on Windows operating systems. Hundreds of victims paid various amounts of ransom in Bitcoin in exchange for a decryption key. If there was anything good about WannaCry, it was that it warned IT admins and others to keep their Windows operating systems up to date with the latest patches.

So, what’s the point?

It’s important to remember that cybercriminals who seek to infect systems with ransomware or spread any other form of malware are criminals; cybercriminals to be sure, but criminals just the same who might have no other purpose than to simply cause damage. In the case of NotPetya, this ransomware spreads more effectively than WannaCry and not only encrypts data but also extracts credentials to other machines and systems.

Similar to the WannaCry virus, the purpose of NotPetya is to infect Windows 10 computers. Fortunately, the Windows 10 Credential Guard spots NotPetya’s password extraction from memory. Ransomware running in the Windows 10 operating system with administrative privileges cannot extract credentials. Read more about Windows 10 Credential Guard.

Mozy can help you defend against ransomware

Mozy by Dell can help you protect your environment from the NotPetya ransomware. Here’s how:

   •     Immutable copy: Mozy uses a proprietary encryption and encoding mechanisms to store backups which prevents any          execution of code within files that have been backed up. Mozy backups are entirely separate from your computer.
   •     Point-in-time backup and restore: Mozy uses file versioning, allowing the end user or administrator to restore the entire          backed up data set or individual files and folders from any point in time; up to seven years for MozyPro and          MozyEnterprise, and 90 days for MozyHome. This allows you to easily go back to a healthy version of your files.
   •     Automatic backups: Mozy provides automatic backup as frequent as every two hours, providing highly granular point in          time backup to recover from.
   •     Self-service restore: Mozy provides the ability to the end user to perform their own restore from the Mozy agent or the          Web Access interface.

Avoid a ransomware disaster

To learn how you can use Mozy as a second line of defense for your data and to prevent a ransomware disaster, visit Mozy by Dell.

Other Mozy blogs about ransomware

For more information about ransomware and what you can do to increase your defenses:

   •     Educate your users and yourself
   •     Take a multi-layered approach to protection
   •     WannaCry? You will if you don’t back up

Mozy Employee Receives Deloitte UCC Executive Graduate of the Year Award

It’s always good to hear about team members who have achieved something beyond the ordinary.

Recently, Kris Meulemans, a Mozy senior sales engineer based in Cork, Ireland, and servicing our EMEA customers, received an MBA from the University College Cork and was presented with the Deloitte UCC Executive Graduate of the Year award for finishing at the top of the class.

From left to right: Thomas Healy, Mozy Business Operations Director, Dell EMC; Honor Moore, Partner, Deloitte; Kris Meulemans, award recipient and Mozy Senior Sales Engineer, Dell EMC; Patrick O’Shea, President, University College Cork; and Joan Buckley, Academic Director UCC Executive MBA. Photo by Tomas Tyner, UCC.

The Deloitte UCC Executive Graduate of the Year award is presented to the outstanding student of each graduating class to acknowledge their academic achievement and overall contribution to the MBA program. This is the first instance of a Dell EMC employee receiving this prestigious award.

As part of the celebrations, Kris, his partner Katelijne, and Thomas Healy, a representative from the Dell EMC management team, met with UCC’s president, Professor Patrick O’Shea; Honor Moore, partner at Deloitte; and Joan Buckley, the academic director 2015/2016 of the Executive MBA.

Presenting the award, Moore said, “Deloitte is honored to be associated with this prize, which recognizes excellence in business leadership education.” She complimented Kris’ achievement on getting the highest marks in the class.

Dr. Buckley congratulated Kris for his academic achievements and overall contribution to the class. “With this prize we recognize an executive who has shown exceptional ability,” she said.

Asked about his experience working toward his MBA, Kris said, “The MBA taught me the frameworks and tools to tackle very diverse and complex situations and have proved immediately applicable within my role. But equally, if not more important, the MBA continually challenges you to think on a higher level and broaden your horizon through the interaction with a wonderful team of lecturers and co-students. And perhaps the most important, it makes you realize the value of your family and friends as a support network, without which this achievement wouldn’t have been possible.”

The senior sales engineer role includes consulting with customers on their SaaS strategy together with the sales team, interfacing with Product Management and Engineering functions on the future products as well as training new Sales and Pre-Sales team members. When asked about Kris’ accomplishments, Steven Wood, Mozy’s senior Pre-Sales manager, said, “Kris has an insightful appreciation of customer needs and the challenges they face with modern IT and cloud computing. His attention to detail and dedication to every goal is exemplified by this award.”

Congratulations, Kris, from all of us on the Mozy by Dell team!

Kris is one of the many professionals working at Mozy—and working for you!—to make Mozy online backup the most trusted name in cloud data protection.

Is Your Data Protected?

Did you hear about the company that was fined $2.5 million by the feds as a result of a HIPAA breach penalty? A laptop with protected health information for approximately 1,400 patients was stolen. Unfortunately, the computer was not protected with the safeguards required by the Health Insurance Portability and Accountability Act (HIPAA). As a result, electronic protected health information (ePHI) was compromised.

Although threats to business data are everywhere—think ransomware, hard drive failure, theft, user error, and more—you can prevent data loss (and avoid fines for non-compliance!) by backing up your data and ensuring that your backups are occurring on a regular basis.

First, let’s consider some of the threats. Next, let’s briefly discuss how Mozy can help you prevent a data disaster.

What could possibly go wrong?

If any of the following questions cause you want to change the subject or you’re just not sure of a proper course of action, be sure to read the next section!

   •     What would you do if your laptop were stolen? Do you have a process in place that allows you to recover your data?
   •     What would you do if your hard drive failed and you could no longer access the data on your computer?
   •     What would you do if you spilled coffee on your laptop and it suddenly died as a result?
   •     What would you do if you logged on to your desktop and saw a ransomware message indicating that your files were          locked and demanding a bitcoin ransom in return for a decryption key to allow you to regain access to your data?
   •     Do you handle ePHI, and do you know if that information is in compliance with the HIPAA Security Rule?


Prevent a data disaster

I just didn’t expect that
Maybe your laptop was stolen during a business trip, or maybe you forgot you placed it on the roof of your car while searching for your keys and then drove off. Maybe you liquidated your laptop with a large latte. Or maybe your hard drive just failed. With the Mozy backup service you can use Mozy’s restore manager to download all of your files (to your new computer!) from the safety of the Mozy cloud.

“Your personal files are encrypted! Pay!”

The last thing anyone wants to see on their computer screen is a message like, “Your personal files are encrypted! Pay!” In the event that your computer is infected by ransomware, Mozy offers a second line of defense. Mozy ensures that backups are frequent and reliable, so in the event of a ransomware attack, you can recover data to a point in time prior to the attack.

ePHI and HIPAA

If your business handles ePHI, you have a legal obligation to keep that information confidential and protected from those not authorized to view it. Mozy safeguards ePHI with strong encryption (which includes a required encryption key); your data is encrypted during backup and at rest. Your corporate encryption key or personal encryption key is known only by you.

We’ve got your back (up)

Using enterprise-grade encryption, Mozy protects the data you rely on to keep your business up and running and allows you to recover lost, damaged, or stolen data quickly. (A note about ransomware: It’s important to remember that simple backup is not enough to ensure your files are protected from ransomware. Mozy keeps up to one year of file versions. If you have identified the point of infection and the time the malware was introduced to the computer, Mozy can restore all of the files for the given user from the point in time just before the malware was introduced.)

For more information, visit Mozy by Dell.

Without cloud backup, customer would have experienced a data disaster

Our job is to back up and protect your data. But that’s not the whole story. We strive to provide the best customer support and do all within our power to ensure that our customers have the absolute best experience with Mozy as possible. And in some ways, the best experience you can have is to forget that we’re backing up your data. After all, Mozy backup is automatic. No-worry, hassle-free backups that you schedule based on your needs.

Of course, we’re always pleased to hear from our customers, whether it’s to tell us why they love using Mozy by Dell, or even to let us know how we can improve their experience with our software and service.

Recently we received the following unsolicited email from one of our customers. We’re sharing it because (1) we’re proud of what we do for our customers, and (2) we’re both humbled and delighted when Mozy can save the day by helping a customer avoid a data disaster.

“Within the past few months, we have had a couple of emergencies that necessitated a restore of files that were located on our company’s main storage server. One of these emergencies was a ransomware virus that, had we not had automatic, off-site backup, would have resulted in disaster. The customer service representatives at Mozy worked with me throughout the restore process, and even after, to make certain that the needed files were never truly in any danger. They made sure that the Mozy backup software was set up just right going forward to see to it that we would be up and running in no time should a similar emergency occur again. I cannot recommend Mozy software, or its employees, highly enough.” 
—Jeff Garfinkel, Reliant Health Care Services

Thanks, Jeff, for your email. We are pleased to have you as a Mozy customer!

Jeff is one of our many customers and one of many we’ve heard from since our humble beginnings. We’ve been backing up our customers’ data since 2005. Today we back up and protect mission-critical data for more than 6 million users. We also back up more than 100,000 businesses and 1,000 enterprise customers.

Check out what our customers say about us in these Mozy testimonials.

To each of our customers, thank you for using Mozy by Dell!

Handle healthcare data? It’s hip to know HIPAA!

If your business handles personal health information—such as patient records—you know that such information needs to be protected; you have a responsibility to keep it confidential and protected from those not authorized to view it. That confidentiality applies not only to personal health information that’s saved on a desktop or server that’s on premises, it also extends to the cloud.

The cloud has become the de facto standard for storing healthcare records, in large part because it’s efficient and economical. In short, it makes good financial and IT sense to store healthcare records in the cloud.

As businesses migrate their healthcare records to the cloud, that data must comply with the Health Insurance Portability and Accountability Act (or HIPAA, as it is more commonly referred to) regulations. HIPAA established, among other requirements, a set of national standards for storing and handling electronic personal health information.

To be sure, HIPAA compliance is complicated; even so, it’s the law and must be followed. As a provider of HIPAA-compliant backup services that safeguard health information, Mozy ensures that health information is protected in a way that complies with HIPAA regulations. The Mozy software and services ensure that appropriate safeguards are in place so that the businesses that back up health information have the tools to keep it confidential and secure.

Mozy’s commitment to you and your data is simple and based on these principles:
   •     Your information is your information, not our information.
   •     We never sell your information to anyone, nor do we sell information about you.
   •     We never sift through your information in order to create a profile of you or target advertising.
   •     You can always get your information back while your account is active. We have no rights to your information if you leave           the Mozy service.

And your data is always safeguarded, whether in route to or from the cloud or at rest, with Mozy’s enterprise grade encryption.

Next week the Mozy blog will begin a four-part series about HIPAA—what it is, why it’s important, and what you need to do to be in compliance. Look for these blogs in the next couple of weeks:
   •     What is HIPAA compliance?
   •     Cloud Computing and Healthcare: Understanding the HIPAA Omnibus Rule
   •     Put a Stop to the Key Data Breach Culprits
   •     The Healthcare Cloud for Data Breach Prevention and HIPAA Compliance

Until then, check out how Mozy helps you comply with HIPAA security.

World Backup Day

Today is World Backup Day. Of course, that doesn’t mean it’s only important to back up your data today. World Backup Day is a reminder that you need to be backing up your important data (and since you took the time to create it, it’s all important data!) every day.

If you’re not already backing up, consider Mozy by Dell, the most trusted name in cloud data protection. Mozy enables “data completeness” for enterprises, small and medium-sized businesses, and consumers. What do we mean by data completeness? Cloud-based service plans that include award-winning backup, personal file sync, and mobile access. It also means peace of mind that your information is securely and privately protected from disaster, including lost or stolen laptops, hard drive failure, user error, or malware—including ransomware—and always available to you.

Thanks to our friends at Clutch for creating today’s infographic.