Blog Archives

Client Release: Windows 1.14

We are once again proud to announce another Mozy Windows client release. Here are a few highlights from this latest release:

  • Added support for EFS encrypted files – The client now supports backing up only the portions of the files that have changed for EFS encrypted files, rather than the entire file.
  • Improved the speed of launching configuration – When you launch the configuration utility, it now displays much faster than before.
  • Added welcome tab in the client configuration – The client configuration window now has a Welcome tab that displays information about how Mozy works, how to select files for backup, and how to perform a restore.
  • Added tooltips to the tabs in client configuration – Added pop-up text that displays when a mouse is hovered over a tab (tooltips) in the client Configuration window. The tooltips explain the tasks that can be completed on each tab of the Configuration window.
  • Enhanced locked file support – The client now uses Windows Volume Shadow Services (VSS) for all files to prevent locking. This allows files to be used by other applications while they are being backed up.
  • Improved the password change flow – Now when you change your password on the Mozy Web site, you are automatically asked to enter your new password when a backup occurs or when you launch the Configuration window.
  • Other compatibility and performance improvements

To see the full release notes and download the new client version, check out our update section . Please note that you don’t have to download and install the new client manually, as your old client will auto-update within a week.

Finally, we are constantly looking for ways to improve Mozy, so if you have any comments or suggestions, please email us at support@mozy.com !

Mozy’s 1 Millionth Customer!

As mentioned in our previous blog post, we’ve had a big announcement to make, and, well, the time has come! Earlier this year, we reached 1 million Mozy customers! To celebrate this significant milestone, we decided to find our millionth customer and give them a warm Mozy "thank you."

Our search took us out to Pittsburgh, Pennsylvania, where we met up with our very own spokesperson iJustine to surprise Nathan Kletzing, our millionth customer, with a massive Mozy prize! Here’s her video of the event-

So congrats to Nathan and his wife. Enjoy a million seconds of peace together, as you take an all-expenses-paid 7-day cruise to Mexico on us , comfortable in the knowledge that while you’re away, all your data is backed up with Mozy!

P.S. Be sure to check out our previous blog post for winners of the Guess The Prize contest!

Guess The Prize Contest (For a Different Prize)

Question Mark We passed a major milestone earlier this year, and now one lucky customer will be receiving a massive Mozy prize to celebrate!

What is the prize, you ask? Well, that’s the catch. We’re not going to announce it right now. Instead, we’ll be publishing a series of clues on this blog and on our Twitter feed over the next couple of days that point towards what the massive prize is. The first three people to correctly guess what the massive prize is will receive an iPod Touch courtesy of Mozy! Just email your guesses to nate@mozy.com . Good luck, Sherlock!

Clues:

Winners: We only had one winner who got all required elements of the guess correct -Eric Nagel. Congrats! If you didn’t win, stay tuned because there will absolutely be more contests in the near future!

Client Release: Windows 1.12

As part of our relentless effort to deliver the best online backup service in the world, we are proud to announce the 1.12 release of the Mozy Windows client. Here’s a couple of highlights from this latest release:

  • We’ve added a search box to the restore tab within the client that lets you search for specific files within your backup. Previously, you could only browse for files and had to know where on their computer it was located, when it was backed up, or in which backup set it was included. You can now search for files on the restore tab in the client.
  • We’ve differentiated backup sets (i.e. all music files) and file system folders (i.e. the “my music” folder) under the restore tab. We had received some feedback from our customers that the visual display in the restore tab made it difficult to distinguish between file system folders and backup sets. Now, this new overlay icon on the backup set folder icon helps to differentiate it from the file system folders.
  • We have added the ability to re-associate a new computer. In the event of disaster or data loss, you can use Mozy to easily restore your backup files to another computer. You can also migrate your backup files from one computer to another, as well as transfer files from an old computer to a new computer. You can find additional information about replacing a computer here.

To see the full release notes and download the new client version, check out our update section . Please note that you don’t have to download and install the new client manually, as your old client will auto-update within a week.

Finally, we are constantly looking for ways to improve Mozy, so if you have any comments or suggestions, please email us at support@mozy.com!

Hey Upline Users, We Love You!

HP’s Upline backup service recently announced to its users that it will be closing its doors on March 31, 2009. We think backing up your stuff is pretty important, so in order to help those HP Upline customers who will be without a backup solution, we’re offering 20% off new MozyHome Unlimited annual and biennial subscriptions. We want to help you keep your data safe, and we (and EMC) want assure you that we’re going to be here for years to come.

Just type in UPLINE at checkout or click here to get 20% off your new Mozy subscription!

Mozy Twitter Free Account Friday!

Back late last year, we decided it would be a good idea to start paying attention to Twitter. Well, since then, we’ve been able to help clients out by using Twitter to announce new versions of our clients , provide a direct channel for customers to get support , offer tips for using Mozy , and mention blog posts and other useful resources . We’ve even gotten a couple of kind mentions !

With that said, we’re trying something new. Starting tomorrow at 12:01 MST, we’ll be having Mozy Twitter Free Account Friday! That’s right, we will be giving one lucky @mozy follower a FREE MozyHome unlimited account good for 1 year of UNLIMITED backup! If you already have a MozyHome Unlimited account, we’ll just extend your account out a year, for free! All you have to do is meet the following requirements:

  1. You must be following Mozy before 11:59 PM Friday evening.
  2. Sometime between 12:01 AM MST Friday morning and 11:59 PM MST Friday evening, you must retweet the following message: Just entered the Mozy Free Account Friday contest! You can win by following @mozy and RT! http://bit.ly/d14MEp #mozyfaf

That’s it! We’ll tweet out the winner this coming Monday. Good luck!

Computer Nightmare Video Contest Winners!

Back in November of 2008, we announced a video contest asking for people to show us their worst computer nightmares. Maybe it was the awesome prizes (iPods, video cameras, and a trip to Hawaii), or just people’s innate desire to tell an awesome computer horror story. Either way, we received 52 awesome videos detailing everything from a dog with an overactive bladder to a murderous Mac.

After a public round of voting to determine the finalists and an internal company vote to determine the prize winners, we are proud to announce the winners of the My Computer Nightmare Video Contest. Here’s the Grand Prize winner, Tom Anderle, with his submission Don’t Anger Clippy:

To see the rest of the winners, visit http://mozy.com/computernightmare or check them out at the Mozy YouTube channel! And don’t forget to protect yourself from your own computer nightmare with Mozy Online Backup!

Client Release: Mac 1.3.1 and Windows 1.10.4

We’re proud to announce the latest releases of our Mac and Windows Mozy clients! We’ve made a few enhancements and fixed a few bugs people were having; here are some of the highlights:

Mac 1.3.1

The Mac 1.3.1 release addresses two issues:

  • Added functionality for MozyHome users to replace an existing computer. Pro users already have this functionality.
  • Fixed an issue some were having with scheduling weekly backups

Windows 1.10.4

The Windows 1.10.4 release addresses some of the following issues:

  • Improved handling for special characters in an email address.
  • Fixed a bug that caused high CPU utilization by the Mozy icon in the menu bar.
  • Enhanced error reporting when communicating with the servers.
  • Improved the handling for when a Backup set’s specified directory is no longer available

Here are the links to the full release notes and new client downloads for both MozyHome and MozyPro

MozyHome (Mac and Win)

MozyPro (Mac and Win)

Hello, World!

Since we last had a blog here at Mozy, quite a bit has changed. We’ve been acquired by EMC, released several new products, and we’ve learned a lot. As a reflection of what we’ve learned, we’re relaunching our blog with a renewed emphasis on you, our customer. We hope to be able to provide you with tips, inside looks at Mozy products, articles from members of the Mozy team, and status updates on the Mozy service. We’ll be posting regularly, so check back often for new info or subscribe to our RSS feed! In the meantime…

Be safe,

Nate and the rest of the Mozy crew