Category Archives: Announcements

Mozy Support Department Wins a Best in Biz Award

BestinBizAwards_2013Here at Mozy we pride ourselves on having the best customer support in the industry. Yet another testament to that comes today as Mozy was named a Silver winner in the “Support Department of the Year” category in the Best in Biz Awards 2013 – “the only independent business awards program judged by members of the press and industry analysts.” (Read the official news announcement here.)

In 2013, under the direction of Mozy Director of Global Support Damien O’Halloran – who joined EMC in 1997 – a new mantra to define customer support at Mozy was introduced: make it simple, make it easy, and focus on helping customers find solutions quickly. As a result, we now better support our millions of customers through enhancements to our “knowledge base,” the Mozy “community,” and through Mozy’s personalized “My Support” feature.

As we learned from the judges: This year’s Best in Biz Awards program, focusing on companies based or operating in North America, was the most competitive in its history, with the highest number of awards submissions to date and the most distinguished judging panel yet assembled. More than 500 entries were received this year, from a wide array of public and private companies of all sizes and from a variety of industries and geographic regions in the U.S. and Canada.

Winners of Best in Biz Awards 2013 were determined by an independent panel of 51 judges from top-tier news, business and technology publications, as well as broadcast outlets and analyst firms, such as Bloomberg Businessweek, Chicago Tribune, Computerworld, Crain’s New York Business, CRN, Dallas Morning News, Entrepreneur, eWeek Channel Insider, Fast Company, Financial Times, Fortune, Inc. Magazine, Orange County Register, PC Magazine, San Francisco Chronicle, San Jose Mercury News, USA Today, and many others.

On behalf of everyone involved in Customer Support at Mozy, we’re excited for the good work we’re doing in helping our customers keep their data safe, and we’re excited to win this award!

For a full list of gold, silver and bronze winners in Best in Biz Awards 2013, visit:

Next Generation of Mozy Boldly Goes into New Areas of Cloud Data Protection

Star Trek: The Next Generation launched in 1987 – more than 10 years before Google was founded, four years before the first GSM-based mobile phone was built and 13 years before the iPad. Yet the creators of the show had the vision for characters to communicate with mobile devices, search their computers for information about anything and interact with them using touch-screen technology.

Today, we’re all “Next Generation” workers. Sure, we may not be beaming about exploring strange new worlds where we seek out new life and new civilizations, but many of us work long distances from our corporate offices, at home, at customer sites and on the move. We all carry mobile devices, whether they’re smartphones, tablets or laptops, and we expect to be able to work across them accessing files and tools.

But this brings with it two huge challenges for IT departments to balance: How can they enable this style of working without compromising security; and how can they protect the information that is created on those devices – especially if they’re part of a BYOD program.

Next-generation workers require a next-generation cloud-based data protection service – and that’s what we’re announcing today.

Earlier this year, we talked about the introduction of new technology underpinning the Mozy business that radically changed the way that we think about data, enabling us to put people, instead of machines, at the heart of our methodology. Today, we’re unveiling the new features that we’ve been able to build on top of that. Together, they offer a faster, easier-to-manage service with additional tools to help make customers more productive and further options for how to buy from us.

There are three new feature sets in the next-generation Mozy service:

  1. Greater cloud administrative tools for Enterprise IT – Enhanced storage management saves time and money involved in provisioning and managing backup at a device level.
  2. Enhanced End User Experience – An integrated Mozy Sync folder keeps files updated and available across multiple computers and mobile devices. Mozy also introduces new functionality, which ensures faster initial backup times and greater bandwidth efficiency when backing up large files.
  3. New Partner Resources – New API support allowing partners and resellers to integrate with their preferred Remote Monitoring and Management (RMM) or Professional Services Automation (PSA) systems.

In addition, MozyEnterprise® now becomes the public cloud component within the EMC Data Protection Suite, which allows customers and partners to mix and match the usage of individual products to best fit their requirements, while lowering their total cost of ownership and providing investment protection. This means EMC customers and partners can extend their individual Protection Storage Architectures to include cloud data protection and access tools for desktops, laptops, mobile devices and remote offices.

Without a business-wide data protection strategy that includes backup, access and personal sync, people typically take matters into their own hands, adopting disparate, unconnected, often consumer-grade solutions to meet their immediate needs. This can quickly lead to “accidental architectures” that are, at best, difficult to manage and monitor, and can put business-critical data at risk.

The next-generation Mozy service offers an alternative to businesses by enabling them to consolidate their cloud backup, access and personal sync into one service that provides industry-leading administrative functionality. And, now that MozyEnterprise is part of the EMC Data Protection Suite, it’s even easier for organizations to build their public cloud solution into a holistic approach to their backup business wide.

We’re launching the next generation of Mozy services to boldly go into new areas of data protection – and we want you to come with us. To find out more, visit our next-generation website, also launched today.

Mozy is fully compatible with Mac OS X Mavericks!

Mozy and Mac OS X MavericksBeginning with the Mozy Mac Client released this week, Mozy now works seamlessly with OS X Mavericks.  Now you can combine the advantages of the new Mac OS features with the peace-of-mind that comes with Mozy backup, including:

  • Access to any file anywhere at any time through Mozy web, mobile, and tablet apps
  • Confidence that your files are safe even if your local Time Machine drive fails
  • Premium security, optionally coupled with FileVault encryption
  • Even faster initial uploads of large files with Mozy’s enhanced resuming features

Download the newest Mozy Mac Client today for Mavericks compatibility and all the newest Mozy features and enhancements.

3rd Annual Frightful Haiku Contest Winners!

Mozy Haiku ScaryWe’re happy to announce the winners of our 3rd Annual Frightful Haiku Contest! We had over 30 awesome entries, which made choosing the winners that much more difficult.

And now, the winners, as voted on by the Mozy Marketing Team:

Grand Prize Winner

Sandra Rowe:

Great-Grandma’s pictures–
Gone–but now back from the dead!
Wish she was back, too.



What a fiendish trick -
A werewolf ate my hard drive.
Mozy was my treat!


Lurking…in the dark,
Like the Data Grim Reaper.
The blue screen awaits.

Frisbee Winners (Honorable Mention)


The heart-sinking sound
is your hard drive dying but
Mozy has you backed.

Shawn Hannan:

Diskpart, clean, format.
All ready to start anew.
Wait! Uh-oh… Wrong drive.

Emily Cooper and Tom Hendren:

Dissertation done!
Years of work. Just needs printing.
“This file is empty.”

If you’re a winner, please email to claim your prize. Thanks to everyone for the awesome submissions, and be thinking about next year, it’ll be here scaring us before you know it!

Mozy at Gartner Symposium/ITxpo 2013

Members of the Mozy team had a great time earlier this month representing Mozy at the 2013 edition of the Gartner Symposium/ITxpo. We were able to meet with a bunch of great people at the booth and enjoyed the warm, overcast Orlando fall weather.

MozyEnterprise customer Florida Virtual School presented on their experience with MozyEnterprise on the first day of the event. Florida Virtual School (FLVS) is an innovative public school offering accredited K-12 online education, free to Florida residents. Keeping the digital classroom running smoothly means keeping the 2,000 teachers in the FLVS faculty online and with consistent access to their classroom data. After struggling for years with complex and sluggish external hard drive backups and laptop replacement processes, which took a week or more, FLVS switched to MozyEnterprise and has cut the delay in data restoration by over 75 percent.

MozyEnterprise’s ease of use was put to the test when a teacher unfortunately lost her work laptop in a house fire. Thanks to Mozy, she was back up and running with every file she needed in no time.

Take a more detailed look at Florida Virtual School’s MozyEnterprise experience. Below is the presentation that was given about the event. We’re looking forward to next year!

Mozy’s Growing Presence in South America

ColumbiaDid you realize Mozy is growing strong south of the border?

One proof of this is our recent distributor partnership with Sciotec in Colombia. Founded in 2005, Sciotec is a rising star in the region for IT security and backup and storage, having received top reseller awards from the likes of Symantec and Hitachi Data Systems. By focusing more and more on offering cloud backup in the burgeoning South American region, Sciotec has grown steadily the past few years.

With help from Mozy and other select data protection vendors, Siotec has in 2013 broken its company sales records. They will now be offering their expertise to help resellers create their own online backup business powered by Mozy. By offering new ways for partners to provide Mozy’s leading service to its reseller partners, and by offering local currency and language support, Sciotec was a perfect match to be Mozy’s distribution partner of choice in Colombia.

Learn more about Sciotec.

How Do You Shift to People-Centric Computing? Two Words: Centralize and Hybrid, Says ESG

“It’s all about the people,” argued Peter Drucker, the most influential management thinker of the past century (see WSJ article).

It’s a philosophy that we hold dear in our hearts at Mozy – and one the analysts at ESG appear to champion, as well. The latest report from the storage experts highlights the shift in emphasis needed to deliver comprehensive data protection for the modern workforce. And it really boils down to the people.

As the world of backup evolves, it’s becoming less about forcing people to use specific devices that you force them to back up to a specific destination – and more about protecting the data belonging to those people and intelligently selecting a backup destination that suits it best.

“A hybrid architecture means that an organization does not need to make ‘either-or’ data protection decisions, but can instead use centralized and distributed backup approaches wherever each makes sense,” said Jason Buffington, Senior Data Protection Analyst, Enterprise Strategy Group.

“For example, centralized data protection could provide the foundation for compliance, while distributed backup could add agility in dealing with remote data,” said Buffington. “The key to success is choosing the right data protection tools for each recovery goal — and, rather than the IT department trying to own every single piece of the infrastructure, making sure that they own the management for all of the organizations’ data backup, regardless of method.”

It’s well known that EMC has a comprehensive portfolio of backup services that offers on-premise, private cloud, public cloud and hybrid solutions. The new ESG-Mozy white paper helps big companies better understand those different tools. It offers advice on building a hybrid, people-centric approach that meets all their needs.

And this kind of approach will meet their needs so long as the business makes sure that the ownership and control of backup management holds fast across the entire enterprise. Corporate office employees, remote office employees and workers on the go all have different data backup and access requirements and need to be treated uniquely.

Putting people at the heart of the backup strategy is core for Mozy. We talked about this in July when we made big changes to the foundation on which the Mozy service is built. And we’ll continue to talk about it as we bring more features to market based on our new infrastructure.

The ESG White Paper’s hotlist of “must haves” for a successful hybrid backup architecture includes the following characteristics:

- Data protection and access and the ability to recover that data are all provided
- It’s manageable by the IT organization
- Remote and branch-office employees are equally supported
- Security is as strong for the cloud piece as for the on-premise piece
- Productivity is enhanced through the hybrid approach.

You can find out more about implementing a hybrid backup solution by reading the new ESG White Paper, and the recently released ESG Lab Validation Report: MozyEnterprise: Secure, Efficient Cloud-based Backup.

Vote for Mozy – Small Business Influencer Awards

Small Business Influencer AwardsMozy’s MozyPro cloud backup service for business has been nominated for a 2013 Small Business Influencer award in the “Apps” category.

The 2013 Small Business Influencer Awards “honor companies, organizations, vendors, apps and people who have made a significant impact on the North American small business market.”

We need your help! Click here to cast your vote for MozyPro cloud backup in the Small Business Influencer awards. You can vote once every 24 hours between now and September 9, 2013, when the voting will close.

93% of all companies that suffer significant data loss close within 5 years. Traditional backup solutions can be expensive and take weeks to implement, leaving small businesses vulnerable to revenue and productivity loss. MozyPro was designed specifically for SMBs.

Over 100,000 businesses trust Mozy to back up their data. Many of these customers are small businesses who use MozyPro to ensure that their data is safe and secure and is being backed up on a regular basis. One of these businesses is Dr. Earl, a dentist in Las Vegas, Nevada. Learn more about Dr. Earl’s Mozy story in this video:

Mozy by EMC will be easier to manage and scale

Today, we’re announcing some important updates to MozyPro® and MozyEnterprise® that will make management of the services much easier, saving you time and money. So, what is all the fuss about? Two words: simplified management. Across our services, we’ll be introducing a new storage management platform, keyless activation and provisioning, and for MozyEnterprise, Active Directory integration. We hope you’ll love Mozy even more, especially if you’re the admin for your company.

Here’s what these two little words – simplified management get you:

Seamless Single Sign On (SSO) integration – MozyEnterprise® will integrate with your Active Directory or other LDAP solution, making the maintenance of the Mozy service more manageable for administrators and easing scalability for your organization. Additionally, MozyEnterprise will integrate with any IdP that supports SAML 2.0, including Ping, ADFS, SiteMinder and VMware Horizon.

Learn more about our Active Directory offering >

Simple Storage Management – Mozy is introducing Pooled Storage, which will make resource management simple, fast, and more cost–effective. Storage will be managed at the organization or user group level, with the added option of setting maximum storage limits to specific users or devices. Your account administrator will no longer assign storage on a per device basis.

Keyless user provisioning – Protection for every employee in your organization with fast user provisioning and activation – and no license keys required! You will be able to add one or more users quickly by simply importing a list of users and easily configuring the settings for users and user groups. With the option to silently deploy backup agents to your employees’ devices, you will be able to ensure protection of your business data, regardless of location. Furthermore, your employees will be able to self–service their own activation, installation and restores – while your admin maintains control.

We look forward to delivering this enhanced Mozy management experience. As Director of Product Management for Mozy, I am excited about the new changes that we will be releasing for our customers. We continue to work hard to keep Mozy as the leading cloud backup service, globally – there is much more to come so stay tuned.

For more information, about our simplified management features visit our Support Portal >

Be safe,


Mozy Wins Gold in Tech Awards Circle Cloud Backup Provider Selected Among Top Technology Products, Individuals for 2013

Tech Awards Circle Gold Logo 2013Mozy, the world’s most trusted provider of cloud backup and access, has been awarded Gold for the 2013 Tech Awards Circle, in the Midrange Software category – for its MozyPro business backup product. Winners were selected by an independent panel of publication reviewers/journalists.

Tech Awards Circle celebrates the products, vendors and individuals making a difference in the industry today. The winners represent a broad range of achievements, from hardware to software to services for small businesses and enterprises alike.

“Mozy was rated among the ‘best of the best’ for true industry excellence and innovation to be a winner of the Tech Awards Circle finalists,” said Kevin Anderson, awards program coordinator. “Our judges were impressed with the level of submissions from all the vendors entering this year’s competition, so for Mozy to be named a winner of this prestigious award is a testament to the quality and innovation shown. We wish them continued success and look forward to them defending their title during the next awards period.”

“Awards like this help remind us how fortunate we are to be part of the amazing Mozy organization, working together to build and improve this world-class backup service that is protecting our millions of customers – from individuals to Fortune 500 companies – and giving them access to their important data wherever and whenever they need it,” said Russ Stockdale, General Manager, Mozy.

Learn more about Tech Awards Circle. Learn more about Mozy.