Category Archives: backup

I Remember the Time I Lost My Data (Part 1)

I document everything. From photographing my daily commute to scanning and saving every receipt I acquire, it’s important to me that everything I’ve done or seen is somehow on file. I’m a private eye, and I believe in impeccable organization, and keeping records of everything I see and do. As I learned in detective school, anything can lead to a clue.

Every day, I create a new file on my enormous hard drive titled with the date. There are over 4,000 files. Over the last 11 years, I have diligently documented everything. I can pull up information on any hour of any day and remember exactly what I was doing then. I have traced that data back to robberies and kidnappings and used it to solve mysteries. For example, by snapping photos of the muddy animal tracks on the sidewalk, I helped the bakery discover that it was a fox who was breaking in and stealing cookies. That’s just one example of out of a thousand where my record keeping came in extremely handy.

It was under unfortunate circumstances when I realized how important it is to back up my data. It started out like any other Thursday morning. I was reviewing my data collection from yesterday, including a few photos of the groceries I purchased, a pigeon hopping on a giant scarecrow, an abstract figurine my nephew constructed out of Silly Putty, a recorded conversation with my accountant, and the list of songs I had listened to that day. Yes, minutia to most folks, but details that I consider important.

It was a beautiful, sunny morning. I opened the windows to let the warm breeze in. The birds were chirping, and a family of blue jays seemed to be in perfect harmony. I poured my cereal and was brewing some coffee when I heard a crash. I looked over to my laptop and saw that my new puppy had gotten tangled in the power cord and had innocently pulled the computer to the floor. The external damage to my laptop was obvious. What wasn’t so obvious was the internal damage.

After successfully getting my laptop to turn on again, I immediately heard clicking noises. I would eventually figure out that my hard drive was the culprit. It became obvious that my hard drive was experiencing mechanical failure. Eventually, it would also become obvious that all of the data I had accumulated over the past few years was gone. Unfortunately, nothing was backed up. It was a lesson learned the hard way. Now I’m an advocate for people to back up all of their files to the cloud. It’s what I call a data-saving solution. You don’t have to be a detective to figure that out!

Back up and protect your important files with Mozy by Dell. Case closed!

Check out how another Mozy customer combined his detective work with the reliability of Mozy cloud backup to track down the thieves who stole his laptop. Watch video.

Lose my data? LOL. Not a chance!

Data is everywhere. And for many users, their data is everything. Documents, photos, videos, and other files cover years of life lived, experiences shared, and work completed. But recent research shows that the cost of lost or stolen data is on the rise. For businesses, the average cost per record rose $158 last year. For personal users, meanwhile, it’s easy to make the case that real “data loss” only happens to large companies and enterprises. After all, you’re careful with your data—always super cautious about saving information and even duplicating on to a USB stick or external hard drive. There’s no chance you could ever lose your data, right?

Right?

Data dangers

Let’s suppose you’re really careful. Like really careful with your data; you never shut down your laptop or desktop without making sure that files are properly saved, stored in the right directory, and time-stamped within the last few minutes. Plus, you’re regularly backing up everything to a USB stick or hard drive. What’s the worst that could happen? For starters:

Lost or stolen: You get distracted at the coffee shop and someone runs off with your laptop, or it gets lost in the shuffle when you move to a new apartment. Sure, you’ve got that memory stick, but when was the last time you backed it up?

Hard drive failure: Hard drives aren’t perfect, and a recent study found that some have failure rates pushing 10 percent. If your hard drive stops spinning, your data goes kaput.

Ransomware: Maybe you opened that email attachment marked “URGENT” or visited a shady website. And maybe your PC is infected with ransomware, locking you out of your files. Every. Single. File.

It’s funny, right?

And those are just the “ordinary” ways to lose all your data. We’ve all had days where Murphy’s Law seems out to get us. What about:

Pool party: Don’t laugh. It happens. You’re on vacation, bring the laptop for work or play and after a day of too much sun and fun someone bumps your device and…splash!

Scary spills: You’re up late or starting early, barely hanging on. Your cup of coffee somehow misses the mark or your kids burst in and…hisssssss. Computers and caffeine don’t mix.

E-rage: We’ve all thought about it: Tossing that laptop off a balcony or breaking it in two when it won’t cooperate. If you’re tired enough, stressed enough, or had the worst day, your device may not make it through the night.

Of course, none of these scenarios could happen to you. Right? But just to be on the safe side, it’s worth considering another line of defense: Cloud-based storage from Mozy that automatically replicates your data and can restore lost or stolen files if laptops go missing or physical drives bite the dust. Plus, it’s one less thing for you to worry about. Use your device, live your life, and let Mozy take care of the rest.

Is Your Data Protected?

Did you hear about the company that was fined $2.5 million by the feds as a result of a HIPAA breach penalty? A laptop with protected health information for approximately 1,400 patients was stolen. Unfortunately, the computer was not protected with the safeguards required by the Health Insurance Portability and Accountability Act (HIPAA). As a result, electronic protected health information (ePHI) was compromised.

Although threats to business data are everywhere—think ransomware, hard drive failure, theft, user error, and more—you can prevent data loss (and avoid fines for non-compliance!) by backing up your data and ensuring that your backups are occurring on a regular basis.

First, let’s consider some of the threats. Next, let’s briefly discuss how Mozy can help you prevent a data disaster.

What could possibly go wrong?

If any of the following questions cause you want to change the subject or you’re just not sure of a proper course of action, be sure to read the next section!

   •     What would you do if your laptop were stolen? Do you have a process in place that allows you to recover your data?
   •     What would you do if your hard drive failed and you could no longer access the data on your computer?
   •     What would you do if you spilled coffee on your laptop and it suddenly died as a result?
   •     What would you do if you logged on to your desktop and saw a ransomware message indicating that your files were          locked and demanding a bitcoin ransom in return for a decryption key to allow you to regain access to your data?
   •     Do you handle ePHI, and do you know if that information is in compliance with the HIPAA Security Rule?


Prevent a data disaster

I just didn’t expect that
Maybe your laptop was stolen during a business trip, or maybe you forgot you placed it on the roof of your car while searching for your keys and then drove off. Maybe you liquidated your laptop with a large latte. Or maybe your hard drive just failed. With the Mozy backup service you can use Mozy’s restore manager to download all of your files (to your new computer!) from the safety of the Mozy cloud.

“Your personal files are encrypted! Pay!”

The last thing anyone wants to see on their computer screen is a message like, “Your personal files are encrypted! Pay!” In the event that your computer is infected by ransomware, Mozy offers a second line of defense. Mozy ensures that backups are frequent and reliable, so in the event of a ransomware attack, you can recover data to a point in time prior to the attack.

ePHI and HIPAA

If your business handles ePHI, you have a legal obligation to keep that information confidential and protected from those not authorized to view it. Mozy safeguards ePHI with strong encryption (which includes a required encryption key); your data is encrypted during backup and at rest. Your corporate encryption key or personal encryption key is known only by you.

We’ve got your back (up)

Using enterprise-grade encryption, Mozy protects the data you rely on to keep your business up and running and allows you to recover lost, damaged, or stolen data quickly. (A note about ransomware: It’s important to remember that simple backup is not enough to ensure your files are protected from ransomware. Mozy keeps up to one year of file versions. If you have identified the point of infection and the time the malware was introduced to the computer, Mozy can restore all of the files for the given user from the point in time just before the malware was introduced.)

For more information, visit Mozy by Dell.

Without cloud backup, customer would have experienced a data disaster

Our job is to back up and protect your data. But that’s not the whole story. We strive to provide the best customer support and do all within our power to ensure that our customers have the absolute best experience with Mozy as possible. And in some ways, the best experience you can have is to forget that we’re backing up your data. After all, Mozy backup is automatic. No-worry, hassle-free backups that you schedule based on your needs.

Of course, we’re always pleased to hear from our customers, whether it’s to tell us why they love using Mozy by Dell, or even to let us know how we can improve their experience with our software and service.

Recently we received the following unsolicited email from one of our customers. We’re sharing it because (1) we’re proud of what we do for our customers, and (2) we’re both humbled and delighted when Mozy can save the day by helping a customer avoid a data disaster.

“Within the past few months, we have had a couple of emergencies that necessitated a restore of files that were located on our company’s main storage server. One of these emergencies was a ransomware virus that, had we not had automatic, off-site backup, would have resulted in disaster. The customer service representatives at Mozy worked with me throughout the restore process, and even after, to make certain that the needed files were never truly in any danger. They made sure that the Mozy backup software was set up just right going forward to see to it that we would be up and running in no time should a similar emergency occur again. I cannot recommend Mozy software, or its employees, highly enough.” 
—Jeff Garfinkel, Reliant Health Care Services

Thanks, Jeff, for your email. We are pleased to have you as a Mozy customer!

Jeff is one of our many customers and one of many we’ve heard from since our humble beginnings. We’ve been backing up our customers’ data since 2005. Today we back up and protect mission-critical data for more than 6 million users. We also back up more than 100,000 businesses and 1,000 enterprise customers.

Check out what our customers say about us in these Mozy testimonials.

To each of our customers, thank you for using Mozy by Dell!

World Backup Day

Today is World Backup Day. Of course, that doesn’t mean it’s only important to back up your data today. World Backup Day is a reminder that you need to be backing up your important data (and since you took the time to create it, it’s all important data!) every day.

If you’re not already backing up, consider Mozy by Dell, the most trusted name in cloud data protection. Mozy enables “data completeness” for enterprises, small and medium-sized businesses, and consumers. What do we mean by data completeness? Cloud-based service plans that include award-winning backup, personal file sync, and mobile access. It also means peace of mind that your information is securely and privately protected from disaster, including lost or stolen laptops, hard drive failure, user error, or malware—including ransomware—and always available to you.

Thanks to our friends at Clutch for creating today’s infographic.

Cloud Backup Protects Small Businesses from a Rainy Day

Most small businesses aren’t backed by angel investors or the deep pockets of venture capitalists. They’re financed by their founders, gifts and investments by friends and family, loans from a neighborhood bank, and the owners’ personal credit cards. These companies don’t have the resources to cope with a disruption in their cashflow.

One report found that downtime costs small businesses $55,000 in income every year; that doesn’t even account for the cost of paying employees who can’t work without access to systems or paying them overtime to catch up when systems come back online.

The loss of income associated with an outage can even drive a small company out of business. That’s why it’s important to view data protection as a means of protecting not just your data, but protecting your business.

Even small disasters cause big problems

Natural disasters don’t have to be big enough to draw national news attention to cause big problems for small business. A minor windstorm can down branches and knock out power, shutting you down for a day. A water main break can flood the streets, making it impossible for your employees to get to work.

Either way, without a plan, your data may not be available or your employees may not be able to get to it.

Small businesses are targets of hackers

Your data may also be at risk due to insecure computers at the office. Small businesses aren’t too small to be the targets of hackers. In fact, because small businesses often don’t invest in strong defensive measures, they’re a popular and vulnerable target. One security vendor’s study found that more 40 percent of phishing emails targeted small companies, with trends showing an increasing focus of attacks at small businesses.

A ransomware attack can literally leave you unable to access your data. These attacks encrypt your data, making it unreadable without a key—which the attacker will happily provide, if you pay their ransom. Organizations including hospitals have been forced to pay up to recover their data.

Cloud backup makes data always available

Many small businesses don’t even create data backups, or have never tested restoring from backups, considering it too complicated. It’s simpler to use a cloud storage service like Mozy by Dell, which makes files available from anywhere. With cloud backup, local disasters don’t prevent you from accessing your data. Backups can happen automatically, even throughout the day, and the cloud provider makes sure full security measures are in place to protect your files. If your local data becomes inaccessible, whether because of a natural disaster or ransomware, you can always access a good copy of your files from the cloud.

Viewing the cost of data protection as a cost of doing business is more cost effective than paying for emergency services that cost more and may not be able to recover all your data. With cloud backup, no matter what the weather outside, you’ll always be open for business.

What if there were a real-life data protection superhero?

Silicona sinks down in her leather armchair, and throws her feet up on her creaky wooden desk. It’s been a long day. Nearly 1,000 terabytes were recovered today. Her phone buzzes with texts: You saved us, Silicona and We are eternally grateful for your work. She watches as her screen lights up rhythmically with new messages. Her skin is sunburned, and her combat boots are dusty from the dry Nevada desert. Her fingers are still shaking from inputting so many different coding strokes. Back home in Oakland, California, none of that matters now. She just saved one of the most highly protected government programs from detrimental exposure.

This wasn’t the first time Area 51 had called upon Silicona. Back in 2013, the United States Air Force facility had asked her to stop a totally different security breach. A hacker had siphoned nearly every top secret file on a new aircraft aimed for extraterrestrial territory, and the Central Intelligence Agency was on the brink of being fully exploited. The National Security Agency had their own team of highly-trained technologists who could trace and capture cyber culprits, yet, none of them rivaled Silicona.

Raised in an airstream in a remote town on the coast of North Carolina, Silicona was far from your typical tech geek. She was born with the innate ability to interpret computer language at lightning speeds. Graduating from the Massachusetts Institute of Technology at 16, Silicona soon became  primed to save governments, businesses, and individuals from data hacks. Time and again she reversed malicious data infractions and kept information that could set the world on its head safe and secure.

This time a hacker had nearly released hundreds of documents depicting Area 51’s latest venture, a fighter jet with speeds up to 3,000 miles per hour. Silicona had used her self-developed detection software to pin-point the hacker’s exact location, and powered up her interloper to permanently shut down their computers. Silicona never gave away her software or protocol. This is what made her so valuable to government agencies across the globe.

Text messages continued to cascade through her phone, including one from United National Secretary, General Siobhan Gutierrez: Amazing work, Silicona. Please call when you’re able. We might have another situation on our hands. Although it was late and Silicona was exhausted, she was worried about what Gutierrez meant. She had no idea Gutierrez even knew about the Area 51 hack. In her pajamas, Silicona made a vermouth cocktail and gave her a call.

“Hello, Ms. Secretary-General. It’s Silicona.”

“Thank you for calling me so late. We have a dire situation on our hands. I’ve been hacked. All of my files are gone.”

“Ok, did you search through any external hard drives?”

“Everything.”

“Let me see. What’s your computer’s serial number?”

Gutierrez read over her computer’s information and Silicona locates the problem.

“Ms. Secretary-General, you have too many files. You computer’s overloaded. When this happens, your computer freezes over your data to prevent you from adding anything else.”

“Oh. This is embarrassing.”

“You know, Mozy by Dell has a cloud backup solution to protect all of your information just in case something like this happens again. It’s what I use to back up my data.”

“You’re the best, Silicona. Thank you again.”

 

Note: Silicona is make believe. Mozy by Dell is for real. Real data protection for real threats to your important files, including ransomware.

 

Billy from IT has been put out to pasture

We want to call your attention to a lighthearted Mozy video we’ve just released.

In the video we catch a look at what the preliminary stage of a ransomware disaster might look like. Surprise and embarrassment are just the beginning. But that’s not the worst! Downtime, lost revenue, and lost customers are just some of the probable outcomes of a ransomware disaster. If Billy had only backed up the company’s files with Mozy, a quick restore to a point in time prior to the ransomware infection would have saved the day. Bill would be a hero!

Watch video

These days, businesses and home users are faced with two key problems: (1) keeping critical data secure and private, and (2) having it available to them anytime, anyplace. Mozy by Dell solves these problems by enabling businesses and individuals to protect, access, and keep their important files up to date across their computers, servers, and mobile devices.

And Mozy includes file sync. Mozy Sync lets users easily synchronize and securely access their files across devices. Files stored in the Sync folder are automatically updated in real time across users’ various devices, including laptops, tablets, and smartphones. Sync gives you the flexibility to work securely from any device and from any location while maintaining compliance with your organization’s information access policy.

Sync users can also maximize convenient file access by using the free Mozy mobile app for iOS and Android devices. The Mozy app allows you to access your Sync folder while on the go. You can also upload email attachments and documents from other apps to your Sync folder; those files automatically sync across all of your devices.

The lesson is clear: Be sure you’re backing up your important files with Mozy by Dell. It’s complete data protection. It’s peace of mind.

7 Ways of Losing Your Files and 1 Way to Avoid Losing Your Mind Over It

Files are never really lost, not in the sense of being misplaced. If you save a file in the wrong place and have trouble finding it, that problem is easily solved by a disk search. It’s the other ways of losing files that are harder to resolve:

1. Losing your device

Do you work on a laptop? Leave it behind in a coffee shop or cab when you’re in a rush and you haven’t lost just one file; you’ve lost all of them. Worse, if your data is unencrypted and your files contain sensitive information, your accounts and identity are vulnerable to theft.

2. Losing your data

Disk problems don’t start with a full-on crash. There can be small problems that result in data corruption. This may change the data of a file or make it unreadable. You can also corrupt files if an application doesn’t shut down properly.

3. Losing your disk drive

Hard drives don’t last forever. They may provide digital storage, but they operate mechanically, and mechanical devices wear out. Drives’ lifespans vary depending on the manufacturer, but three years is typical.

4. Losing control

All it takes is one misplaced click to load malware onto your computer. Once you’ve done that, you’re no longer in control. Your data can be copied to a remote server and sold to criminals. One kind of malware, called ransomware, holds your files hostage by encrypting them with a secret key. Unless you pay up to get the decryption key, you’re unable to read your own data.

5. Losing power

Electrical outages and natural disasters that mean your computer doesn’t shutdown properly can create problems, even keeping your computer from booting up once the power comes back on. It doesn’t take a widespread regional outage to cause problems; a fire at home can destroy your computer, your hard drive, and all of your backup files.

6. Losing track of what you’re doing

Oops! You just deleted the wrong file. Hopefully, you have a recent backup, you know where it is, you can get to it easily, and you know how to restore it!

7. Losing your grip

Oops again! You dropped your computer. Or you spilled your coffee. Either way, the internal components may not survive the incident.

How not to lose your mind

Making sure you have backups of your data isn’t enough to protect you from all of these kinds of file loss. Backups don’t keep others from reading your files if your device is lost, stolen, or hacked. And sometimes you lose your backups, or at least, don’t know how to find them quickly. Backups stored near your computer are vulnerable to loss or damage along with the PC, but if your backups are at home and you need a file while you’re traveling, knowing where the backup is doesn’t help you.

Cloud data protection from Mozy by Dell is a better solution. All of your data is backed up automatically. And your files are accessible from anywhere and any device, so you’ll always have access wherever you are and whatever device you’re working on. Enterprise-grade encryption makes sure that access is limited to you. And Mozy’s data centers are protected in every way possible, both physically and electronically. You’ll never lose your mind over lost data again.

Why Your Business Needs to Back Up Its Data

Ever try to turn on your computer and nothing happens?

Imagine if this was the only computer in your entire business. Years worth of information could be gone in an instant. Word documents that detail business processes are no longer. Sales number spreadsheets and spending are gone.

Problems like these can cripple a business. In today’s data-dependent world, business files are the lifeblood of companies both large and small. That’s why it’s critical that you back up your business data before disaster strikes.

Check out the following to learn more about the common causes of data loss and how to prevent it.

Data loss is possible

The scenario described above is more common than you think. But it’s not always on a large scale. Sometimes, a single file is affected. But depending on the file’s contents, the problem could still have a large impact.

The most common reasons for data loss include:

•     Hardware or system failure
•     Viruses and malware (such as ransomware)
•     Human error
•     Software corruption
•     Natural disasters

 

Hardware or system failure

Computers are fickle. They get old and tired. It’s not unusual for them to stop working for no reason. No matter how well you take care of your devices, things break. It’s a fact of life. Investing in a cloud-based backup solution allows you to save and restore critical information easily. Don’t lose years worth—or even a day’s worth!—of data due to a breakdown.

Viruses and malware

New viruses and malicious programs appear daily. Sometimes they take the guise of legitimate programs or files you need to run your business. No security program catches everything. If these files aren’t quickly identified, they can wreak havoc on your system and infect other files, creating mountains of useless data or in the case of ransomware, data that’s being held for ransom in exchange for a special decryption key that might not even unlock your data. Backing up your data will allow you to revert back to an earlier, working file version.

Human error

People are fallible. Files get discarded that should be saved, or don’t get saved at all. Don’t let your business fall prey to an overly tired employee who inadvertently deletes the latest sales report.

Software corruption

Just like there’s no perfect solution to preventing system failures, software corruption is a fact of digital life. Sometimes a system update creates an issue. Or the software is used so much that it doesn’t run properly when opened the next time. Backing up information to the cloud allows you to easily open files on another device.

Natural disasters

Fires and floods can ruin machines and destroy digital files. Storing data in the cloud protects your sales figures, proprietary information and other important business files from burning up or being damaged by water. One of these disasters can ruin all of your machines at once, so backing up your data locally doesn’t protect you if all of your devices are destroyed.

Why cloud backup?

Backing up business data to the cloud protects you from a device failure or a total loss. Using an easy-to-use and cost-effective solution like Mozy automatically backs up files, so there’s no need to remember to perform a periodic backup. With options to restore to any device or computer, these solutions make it easy to restore data anywhere, anytime. Additional features such as file sync and mobile access can actually increase productivity with anytime, anywhere access to your important files.

Keeping data secure should be a top business priority. Don’t risk your investment when you can easily protect your business from loss for just a few dollars a month. Invest in a cloud-based backup solution for your company today.