Tag Archives: Customer

Customer Spotlight: Eileen Souza

Eileen Souza stored all of her digital data on an external hard drive. It held eight years of her personal financial and tax data. Among other things, the drive also stored 12 years of extensive family history research. Souza had collected hundreds of documents and digitized thousands of family photos, some of which are more than 100 years old.

When Souza started her computer on December 16, 2008, her external hard drive no longer appeared. She tried everything she could think of to access her data; she even bought new cables to see if her computer would be able to read the drive. It was dead, and she could not access any of her files. Years of family history research and irreplaceable photos of her family’s history flashed before her eyes. To add insult to injury, she faced the prospect of not paying her bills because all of her financial information was on the drive.

Luckily, Eileen had signed up with Mozy in August 2007, so she ordered a Mozy DVD restore with all of her 30,897 files. While waiting for the DVD’s to arrive, she downloaded from Mozy’s website all the information she needed to pay her bills on time.

“The DVDs arrived December 22, and by that evening I was 100% restored and back to normal with absolutely no loss of data. Needless to say I am still backing up all my data with Mozy,” Souza said.

The Best Intentions

I’m always surprised by the statistics which suggest more than 50% of companies have little or no backup strategy. Whether it is reluctance to new technology, perceived lack of threat to their computers or servers, or the misconception that backup is too expensive, many companies decide to forego off-site backup, thus opening the door for catastrophic data loss.

Take AVSIM for example. AVSIM, a leading website dedicated to the flight simulation community focusing mainly on Microsoft’s Flight Simulator program, recently had their two servers hacked and their site brought down. The company had no external backup system. Thirteen years of hard work and success where instantly wiped out.

“Yes, we dutifully backed up our servers every day,” the site’s founder said. “Unfortunately, we backed up the servers between our two servers. The hacker took out both servers, destroying our ability to use one or the other back-up to remedy the situation.” As of right now, AVSIM founder fears that the company may never recover from their data loss.

While we don’t wish disaster upon anyone, the truth is, disasters happen. Accidentally deleting a file, contracting a virus, or being the victim of a hacker can ruin your business in minutes. Unfortunately, stories like that of AVSIM’s are occurring more and more. I’ve made sure my friends and family have a backup plan, and so should you!

Customer Spotlight: Howard Moore

Howard Moore from La Canada, California, received a frightening wake-up call one day, that convinced him of the need to find a better backup solution for his data.

Just days before Christmas, Howard and his family were victims of a house burglary.

Before signing up for Mozy, Howard would back up to external hard drives every night. He would alternate between the two drives, and take one off-site with him to his work office. However, since Howard has started working more from home, his second hard drive is no longer located off-site.

As a result, when the burglars came into Howard’s home, both of his hard drives were sitting next to his desktop. But, for whatever reason, Howard’s home office located in the back of the house, was not broken into. Maybe the burglars were too distracted by the Christmas gifts and his wife’s jewelery to even go into the office, but for whatever the reason, Howard is grateful.

"If the burglars had come into the back room, I would have lost everything," Howard said. "I had both external backup drives sitting right next to my PC! The home burglary convinced me of the need for off-site storage. I checked many other services for several weeks and Mozy was by far the best for me. It is designed for my needs."

Howard has been using Mozy ever since the burglary, and could not be happier with the service.

"I have only had to restore a few files since becoming a Mozy user, but I have tried multiple methods, and all of them could not have been any easier," Howard said. "What I like most about Mozy is that it’s always there, discretely doing its job."

Mozy’s 1 Millionth Customer!

As mentioned in our previous blog post, we’ve had a big announcement to make, and, well, the time has come! Earlier this year, we reached 1 million Mozy customers! To celebrate this significant milestone, we decided to find our millionth customer and give them a warm Mozy "thank you."

Our search took us out to Pittsburgh, Pennsylvania, where we met up with our very own spokesperson iJustine to surprise Nathan Kletzing, our millionth customer, with a massive Mozy prize! Here’s her video of the event-

So congrats to Nathan and his wife. Enjoy a million seconds of peace together, as you take an all-expenses-paid 7-day cruise to Mexico on us , comfortable in the knowledge that while you’re away, all your data is backed up with Mozy!

P.S. Be sure to check out our previous blog post for winners of the Guess The Prize contest!

Customer Spotlight: Andrew Fung

We love hearing back from our customers. Andrew Fung in Orlando recently told us about his Mozy story.

Before signing up for a MozyHome Unlimited account, Andrew backed up over 8,000 photos and hours of video manually on DVDs and external hard drives. It was tedious and time-consuming, but it paid off when his hard drive crashed. He was able to restore almost all of his data from his backups, but the crash made him wonder what would have happened if his on-site backups had been lost along with his hard drive.

After researching online backup solutions, he decided Mozy was a perfect fit for his situation.

“Mozy offers the simplicity, versatility and reliability I want at a cost that is actually less than what I would pay to maintain my own on-site storage,” Andrew said. “The client is easy to use but has enough options to ensure my selected data is secure and the few times I have had to restore a few files the process has been straight forward and quick.”

Signing up with Mozy has saved Andrew money and time while protecting his photos, video and other data.